Pop-ups In Chrome

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by rbaron, Feb 2, 2022.

  1. rbaron

    rbaron Private E-2

    A friend asked me to look at his computer because he was getting Popups every time he uses Google Chrome.

    I am at a loss as to how to fix this. I have downloaded Malwarebytes and ran the scan. It found like 30 pop up pups that I quarantined but it keeps popping up with the adds.

    Most of the adds are for Macafee Anti Virus, or Add Blocker. A few pop up saying I have 3 viruses or 5 viruses.

    Can anyone help with this issue?

    Thanks much......
     
    rbaron, Feb 2, 2022
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please follow the Read and Run First instructions at the top of this forum. Once completed, attach the requested logs.
     
    TimW, Feb 2, 2022
    #2
  3. rbaron

    rbaron Private E-2

    I am looking for the link you said to go to and I can't find it. Can you direct me to it please? Thanks....

    Found it, nevermind.
     
    rbaron, Feb 2, 2022
    #3
  4. rbaron

    rbaron Private E-2

    Ok, here are the logs from my ADWCleaner.....
     

    Attached Files:

    rbaron, Feb 2, 2022
    #4
  5. rbaron

    rbaron Private E-2

    I am trying to do the next steps in the instructions but I am unable to download MGTools. Nothing happens when I click on it.
     
    rbaron, Feb 2, 2022
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please allow ADW to remove these:
    PUP.Adware.Heuristic C:\ProgramData\63245952
    PUP.Optional.Legacy C:\ProgramData\TotalAV

    Then rescan with ADW and attach the new log.

    Please hold off on MGTools until you complete the RogueKiller, MBAM and Hitman logs.
     
    TimW, Feb 2, 2022
    #6
  7. rbaron

    rbaron Private E-2

    Ok, here is a copy of the ADW and RoboKiller and Hitman Pro. Please advise as what to do next. Thanks in advance.......
     

    Attached Files:

    rbaron, Feb 2, 2022
    #7
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Use RogueKiller to remove these:

    [Tr.Gen (Malicious)] (folder) 63245952 -- C:\ProgramData\63245952 -> Found
    [PUP.PCProtect (Potentially Malicious)] (folder) TotalAV -- C:\ProgramData\TotalAV -> Found
    [Tr.Gen (Malicious)] (folder) UBlockPlugin -- C:\ProgramData\UBlockPlugin -> Found

    Once done, rerun Rogue and attach the new log and please tell me how things are running. I would suggest you stick with Windows Defender,
     
    TimW, Feb 2, 2022
    #8
  9. rbaron

    rbaron Private E-2

    Ok, ran RogueKiller again after removing the items and here is the report.
     

    Attached Files:

    rbaron, Feb 3, 2022
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Thanks...how are things running now?
     
    TimW, Feb 3, 2022
    #10
  11. rbaron

    rbaron Private E-2

    The pop-ups have stopped and it seems as all is well again.

    Thanks for sticking with me to resolve this issue.
     
    rbaron, Feb 3, 2022
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are quite welcome.
     
    TimW, Feb 3, 2022
    #12

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