tvm.upd file found, ???

seeing as its the PCI card you are uninstalling im assuming this would have been pre-installed in your Dell machine so have the Dell CD ready, however XP has a vast resource of drivers and you may find it will automatically reinstall the device, if not you will be prompted to insert the cd

 

OK, I uninstalled my cable modem via the control panel. I rebooted and it had reloaded automatically so I didn't need to use the cd. But, the bad news is the redirect is still there! Are we having fun yet?
What's next?
Thanks guys. Best regards. Nancy.

 

ok Nancy well im sure its no fun for you
How about running the windows xp scanner to look for possible failures?
Open your command prompt and type
netsh diag gui
This will start the troubleshooter then set the scanning options and make sure you tick all the boxes in the categories section, run the tests then when finished look for any marked Failed in red. you can then expand those for further details, post back with your results

 

another thing you could try

go to start.. run. type

NOTEPAD C:\WINDOWS\SYSTEM32\DRIVERS\ETC\HOSTS
hit enter

a file should pop up that looks something like this

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

if there is anything below this line.. DELETE IT ALL and save the file.. then make the file readonly and test to see if the redirect is still there.

 

Hi Kodo unless im mistaken when i read through all of Nancys problems, Chaslang had already been through her hosts file and it came up clean
This sure is a tuff SOB to fix

 

very well could be Gen.. I just skimmed the past few pages.. better safe than sorry. I want to see this machine first hand.. I want to touch it and then scream at it like i'm going to castrate it with hedge clippers..

 

Im right there with you man, imagine how Nancy must be feeling

 

That's why I asked you if I was in the right place... There was nothing under device manager that said network card. If it's not called that, what would it be called? Remember guys, I'm a user, not a geek. I do what I'm told...

I was in Control Panel, System, Hardware, Device Manager.
I uninstalled CNET PRO200WL PCI Fast Ethernet Adapter, it reinstalled on reboot.
Repeat for me please where I should look for this "network card" and what else it may be called???? Sorry to be dumb here but I've never done this before...

I will post the "failed" results from the Network Diagnostics in the next post.
Best regards. Nancy.

 

Okay Nancy, dont worry from reading your posts yes you did re-install the correct device, sometimes the terminology can be confusing
Failed results that sounds promising, maybe we are finally on to something if we can find the exact problem we can fix it

 

OK General, here are the results. In a nutshell it basically says that the IPAddress 24.186.100.85 was pinged and timed out four times in the Network Adapter section and again in the IP Address section:

Network Diagnostics


Network Diagnostics scans your system to gather information about your hardware, software, and network connections.
Tell me about Network Diagnostics

Scan your system
Set scanning options
99%


Formatting Results




Options

Actions
Ping
Connect
Show
Verbose
Save to Desktop

Categories
Mail Service
News Service
Internet Proxy Server
Computer Information
Operating System
Windows Version
Modems
Network Clients
Network Adapters
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Default Gateways
Internet Protocol Address
Windows Internet Naming Service (WINS)

Show Saved Files
Internet Service
Default Outlook Express Mail ipostoffice.worldnet.att.net / imailhost.worldnet.att.net PASSED
InBoundMailPort = 995
InBoundMailServer = ipostoffice.worldnet.att.net (PASSED)
Pinging ipostoffice.worldnet.att.net [204.127.134.145] with 32 bytes of data:
Reply from 204.127.134.145: bytes=32 time=24ms TTL=24
Reply from 204.127.134.145: bytes=32 time=39ms TTL=39
Reply from 204.127.134.145: bytes=32 time=19ms TTL=19
Reply from 204.127.134.145: bytes=32 time=18ms TTL=18
Ping statistics for 204.127.134.145:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 39ms, Average = 25ms
InBoundMailType = POP3
Successfully connected to ipostoffice.worldnet.att.net port 995
OutBoundMailPort = 465
OutBoundMailServer = imailhost.worldnet.att.net (PASSED)
Pinging imailhost.worldnet.att.net [204.127.134.146] with 32 bytes of data:
Reply from 204.127.134.146: bytes=32 time=20ms TTL=20
Reply from 204.127.134.146: bytes=32 time=22ms TTL=22
Reply from 204.127.134.146: bytes=32 time=22ms TTL=22
Reply from 204.127.134.146: bytes=32 time=20ms TTL=20
Ping statistics for 204.127.134.146:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 21ms
OutBoundMailType = SMTP
Successfully connected to imailhost.worldnet.att.net port 465
Default Outlook Express News Not Configured
Internet Explorer Web Proxy Not Configured
Computer Information
Computer System NCROOTS
AdminPasswordStatus = 1
AutomaticResetBootOption = TRUE
AutomaticResetCapability = TRUE
BootOptionOnLimit = (empty)
BootOptionOnWatchDog = (empty)
BootROMSupported = TRUE
BootupState = Normal boot
Caption = NCROOTS
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -240
DaylightInEffect = TRUE
Description = AT/AT COMPATIBLE
Domain = MSHOME
DomainRole = 0
EnableDaylightSavingsTime = FALSE
FrontPanelResetStatus = 2
InfraredSupported = FALSE
InitialLoadInfo = (empty)
InstallDate = (empty)
KeyboardPasswordStatus = 2
LastLoadInfo = (empty)
Manufacturer = Dell Computer Corporation
Model = Dimension 8200
Name = NCROOTS
NameFormat = (empty)
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 1
OEMStringArray = www.dell.com
PartOfDomain = FALSE
PauseAfterReset = -1
PowerManagementCapabilities = (empty)
PowerManagementSupported = (empty)
PowerOnPasswordStatus = 1
PowerState = 0
PowerSupplyState = 3
PrimaryOwnerContact = (empty)
PrimaryOwnerName = Nancy Coleman
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
Roles
LM_Workstation
LM_Server
NT
Potential_Browser
Master_Browser
Status = OK
SupportContactDescription = (empty)
SystemStartupDelay = 30
SystemStartupOptions = "Microsoft Windows XP Home Edition" /fastdetect
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 3
TotalPhysicalMemory = 1072705536
UserName = NCROOTS\Nancy Coleman
WakeUpType = 3
Workgroup = (empty)
Operating System Microsoft Windows XP Home Edition
BootDevice = \Device\HarddiskVolume2
BuildNumber = 2600
BuildType = Uniprocessor Free
Caption = Microsoft Windows XP Home Edition
CodeSet = 1252
CountryCode = 1
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 1
CSName = NCROOTS
CurrentTimeZone = -240
Debug = FALSE
Description = (empty)
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 709232
FreeSpaceInPagingFiles = 2293812
FreeVirtualMemory = 3003044
InstallDate = 5:32:51 PM 7/15/2004
LargeSystemCache = 0
LastBootUpTime = 1:29:27 PM 7/20/2004
LocalDateTime = 1:58:13 PM 7/20/2004
Locale = 0409
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk1\Partition2
NumberOfLicensedUsers = (empty)
NumberOfProcesses = 39
NumberOfUsers = 2
Organization = (empty)
OSLanguage = 1033
OSProductSuite = (empty)
OSType = 18
OtherTypeDescription = (empty)
PlusProductID = (empty)
PlusVersionNumber = (empty)
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Nancy Coleman
SerialNumber = 55277-OEM-0015413-69126
ServicePackMajorVersion = 1
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 2518592
Status = OK
SuiteMask = 784
SystemDevice = \Device\HarddiskVolume2
SystemDirectory = C:\WINDOWS\System32
SystemDrive = C:
TotalSwapSpaceSize = (empty)
TotalVirtualMemorySize = 3566156
TotalVisibleMemorySize = 1047564
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
Version 5.1.2600
Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
Modems BCM V.92 56K Voicemodem
AnswerMode = (empty)
AttachedTo = COM3
Availability = (empty)
BlindOff = X4
BlindOn = X3
Caption = BCM V.92 56K Voicemodem
CompatibilityFlags = (empty)
CompressionInfo = (empty)
CompressionOff = %C0
CompressionOn = %C3
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CountriesSupported = (empty)
CountrySelected = United States
CreationClassName = Win32_PotsModem
CurrentPasswords = (empty)
DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
Default
60
0
0
0
0
0
0
0
0
0
Description = BCM V.92 56K Voicemodem
DeviceID = PCI\VEN_14E4&DEV_4212&SUBSYS_00021028&REV_02\4&19FD8D60&0&40F0
DeviceLoader = (empty)
DeviceType = Internal Modem
DialType = (empty)
DriverDate = 8:00:00 PM 8/26/2003
ErrorCleared = (empty)
ErrorControlForced = \N2
ErrorControlInfo = (empty)
ErrorControlOff = \N0
ErrorControlOn = \N3
ErrorDescription = (empty)
FlowControlHard = &K3
FlowControlOff = &K0
FlowControlSoft = &K4
InactivityScale = "0a000000"
InactivityTimeout = 0
Index = 0
InstallDate = (empty)
LastErrorCode = (empty)
MaxBaudRateToPhone = (empty)
MaxBaudRateToSerialPort = 115200
MaxNumberOfPasswords = (empty)
Model = BCM V.92 56K Voicemodem
ModemInfPath = oem23.inf
ModemInfSection = BCM4211SP.Modem
ModulationBell = B1
ModulationCCITT = B0
ModulationScheme = (empty)
Name = BCM V.92 56K Voicemodem
PNPDeviceID = PCI\VEN_14E4&DEV_4212&SUBSYS_00021028&REV_02\4&19FD8D60&0&40F0
PortSubClass = "02"
PowerManagementCapabilities = (empty)
PowerManagementSupported = FALSE
Prefix = AT
Properties
192
1
0
0
255
0
0
0
255
0
0
0
7
0
0
0
ProviderName = Broadcom Corporation
Pulse = P
Reset = AT&F
ResponsesKeyName = BCM V.92 56K Voicemodem::Broadcom Corporation::Broadcom Corporation
RingsBeforeAnswer = (empty)
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeInfo = (empty)
SpeakerVolumeLow = L0
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
StringFormat = (empty)
SupportsCallback = (empty)
SupportsSynchronousConnect = (empty)
SystemCreationClassName = Win32_ComputerSystem
SystemName = NCROOTS
Terminator =
TimeOfLastReset = (empty)
Tone = T
VoiceSwitchFeature = (empty)
Network Adapters FAILED
[00000001] CNet PRO200WL PCI Fast Ethernet Adapter (FAILED)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000001] CNet PRO200WL PCI Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DeadGWDetectEnabled = (empty)
DefaultIPGateway = 24.186.96.1(Same Subnet) (PASSED)
Pinging 24.186.96.1 with 32 bytes of data:
Reply from 24.186.96.1: bytes=32 time=44ms TTL=44
Reply from 24.186.96.1: bytes=32 time=6ms TTL=6
Reply from 24.186.96.1: bytes=32 time=6ms TTL=6
Reply from 24.186.96.1: bytes=32 time=5ms TTL=5
Ping statistics for 24.186.96.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 44ms, Average = 15ms
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = CNet PRO200WL PCI Fast Ethernet Adapter - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 1:30:22 AM 7/24/2004
DHCPLeaseObtained = 1:30:22 PM 7/20/2004
DHCPServer = 167.206.3.212 (PASSED)
Pinging 167.206.3.212 with 32 bytes of data:
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=8ms TTL=8
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Ping statistics for 167.206.3.212:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = FALSE
DNSHostName = ncroots
DNSServerSearchOrder (PASSED)
167.206.3.212 (PASSED)
Pinging 167.206.3.212 with 32 bytes of data:
Reply from 167.206.3.212: bytes=32 time=6ms TTL=6
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=6ms TTL=6
Reply from 167.206.3.212: bytes=32 time=8ms TTL=8
Ping statistics for 167.206.3.212:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 8ms, Average = 6ms
167.206.3.211 (PASSED)
Pinging 167.206.3.211 with 32 bytes of data:
Reply from 167.206.3.211: bytes=32 time=6ms TTL=6
Reply from 167.206.3.211: bytes=32 time=8ms TTL=8
Reply from 167.206.3.211: bytes=32 time=7ms TTL=7
Reply from 167.206.3.211: bytes=32 time=6ms TTL=6
Ping statistics for 167.206.3.211:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 8ms, Average = 6ms
167.206.3.146 (PASSED)
Pinging 167.206.3.146 with 32 bytes of data:
Reply from 167.206.3.146: bytes=32 time=7ms TTL=7
Reply from 167.206.3.146: bytes=32 time=8ms TTL=8
Reply from 167.206.3.146: bytes=32 time=6ms TTL=6
Reply from 167.206.3.146: bytes=32 time=7ms TTL=7
Ping statistics for 167.206.3.146:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 8ms, Average = 7ms
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = 20
IGMPLevel = (empty)
Index = 1
IPAddress = 24.186.100.85 (FAILED)
Pinging 24.186.100.85 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 24.186.100.85:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.248.0
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:08:A1:2A:609
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = DM9102
SettingID = {E72D7AF6-93D2-4049-8310-25A84ECA4199}
TcpipNetbiosOptions = 0
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = TRUE
WINSHostLookupFile = (empty)
WINSPrimaryServer = (empty)
WINSScopeID = (empty)
WINSSecondaryServer = (empty)
[00000002] RAS Async Adapter
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000002] RAS Async Adapter
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = RAS Async Adapter
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 2
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = AsyncMac
SettingID = {670775BD-99F1-4D53-8DE2-969BB5093884}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000003] Packet Scheduler Miniport
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000003] Packet Scheduler Miniport
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Packet Scheduler Miniport
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 3
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:08:A1:2A:609
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = (empty)
SettingID = {5134EE7A-C167-48DD-BB65-2CC354A2BD65}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000004] WAN Miniport (L2TP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000004] WAN Miniport (L2TP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (L2TP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 4
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = Rasl2tp
SettingID = {C3073527-47D4-4BB4-869E-B0755CAA1210}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000005] WAN Miniport (PPTP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000005] WAN Miniport (PPTP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (PPTP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 5
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 50:50:54:50:30:30
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = PptpMiniport
SettingID = {54B35B04-E190-4F07-8AF7-8397B64F6272}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000006] WAN Miniport (PPPOE)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000006] WAN Miniport (PPPOE)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (PPPOE)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 6
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 33:50:6F:45:30:30
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = RasPppoe
SettingID = {C3893AE1-6EC5-4ED3-BB1A-52719542F21C}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000007] Direct Parallel
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000007] Direct Parallel
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Direct Parallel
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 7
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = Raspti
SettingID = {1F2D5998-CDD2-4E94-AD3E-BDAF6B084393}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000008] WAN Miniport (IP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000008] WAN Miniport (IP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (IP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 8
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = NdisWan
SettingID = {B5B10114-6A4D-433B-B8DC-856A1449971E}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
[00000009] Packet Scheduler Miniport
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000009] Packet Scheduler Miniport
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Packet Scheduler Miniport
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 9
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 58:62:20:52:41:53
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = (empty)
SettingID = {163109B7-99B0-461B-93E6-1CC21DB1CE46}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
DNS Servers [00000001] CNet PRO200WL PCI Fast Ethernet Adapter PASSED
DNSServerSearchOrder (PASSED)
167.206.3.212 (PASSED)
Pinging 167.206.3.212 with 32 bytes of data:
Reply from 167.206.3.212: bytes=32 time=8ms TTL=8
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Ping statistics for 167.206.3.212:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms
167.206.3.211 (PASSED)
Pinging 167.206.3.211 with 32 bytes of data:
Reply from 167.206.3.211: bytes=32 time=7ms TTL=7
Reply from 167.206.3.211: bytes=32 time=7ms TTL=7
Reply from 167.206.3.211: bytes=32 time=7ms TTL=7
Reply from 167.206.3.211: bytes=32 time=7ms TTL=7
Ping statistics for 167.206.3.211:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 7ms, Average = 7ms
167.206.3.146 (PASSED)
Pinging 167.206.3.146 with 32 bytes of data:
Reply from 167.206.3.146: bytes=32 time=15ms TTL=15
Reply from 167.206.3.146: bytes=32 time=7ms TTL=7
Reply from 167.206.3.146: bytes=32 time=7ms TTL=7
Reply from 167.206.3.146: bytes=32 time=6ms TTL=6
Ping statistics for 167.206.3.146:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 15ms, Average = 8ms
Default Gateways [00000001] CNet PRO200WL PCI Fast Ethernet Adapter PASSED
DefaultIPGateway = 24.186.96.1(Same Subnet) (PASSED)
Pinging 24.186.96.1 with 32 bytes of data:
Reply from 24.186.96.1: bytes=32 time=7ms TTL=7
Reply from 24.186.96.1: bytes=32 time=8ms TTL=8
Reply from 24.186.96.1: bytes=32 time=6ms TTL=6
Reply from 24.186.96.1: bytes=32 time=8ms TTL=8
Ping statistics for 24.186.96.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 8ms, Average = 7ms
DHCP Servers PASSED
[00000001] CNet PRO200WL PCI Fast Ethernet Adapter (PASSED)
DHCPServer = 167.206.3.212 (PASSED)
Pinging 167.206.3.212 with 32 bytes of data:
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=8ms TTL=8
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Reply from 167.206.3.212: bytes=32 time=7ms TTL=7
Ping statistics for 167.206.3.212:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms
IP Address [00000001] CNet PRO200WL PCI Fast Ethernet Adapter FAILED
IPAddress = 24.186.100.85 (FAILED)
Pinging 24.186.100.85 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 24.186.100.85:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
WINS Servers [00000001] CNet PRO200WL PCI Fast Ethernet Adapter
Network Clients
Microsoft Terminal Services
Caption = (empty)
Description = RDPNP
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK

 

Grrrrr.
Why not? I've tried everything else. I guess that obviously I don't reboot, just load the cd...

Be back soon...
Thanks again. Nancy.
By the way, I've also done the obvious like make sure the connection (the actual wires) is ok, cleaning them and their sockets as well (which I do often anyway as a part of regular maintenance).

 

hi chas i was assuming that when Nancy was in Device manager she would have spotted a warning triangle???Although it could well be hardware problems this may explain the random nature of this problem
anyway looking at the log its failing on that specific IP? couple more things we could try
Nancy can you go to Start-Run-and type Services.msc-ok
then look for a service called IPSEC and see if its started, if so please stop this service and re-try your connection
Otherwise maybe worth trying to renew the ip
Open a command promt and type
ipconfig/release
then
ipconfig/renew

 

I'll do that next but first, there was no warning triangle in the device manager. The Network Adapter section looked normal as did the ethernet adapter within it.

Second, I did uninstall it again and ran the reinstall from disk. It installed but during the process I got a warning:
"Spooler Sub System App has encountered a problem and needs to close." The error signature said:
szAppName: spoolsv.exe
szAppVer: 5.1.2600.0
szMod Name: htdl.dll
szModVer: 5.1.2600.1217
offset: 002c32b

I sent the error report to MS.
Thanks guys. Nancy.

 

Did as you asked and got this after "renew":

Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix: (blank)
IP Address: 24.186.100.85
Subnet Mask: 255.255.248.0
IP Address: ?
Default Gateway: 24.186.96.1

I'll await your advice...
Best regards. Nancy.

 

It just occured to me what you may have meant... Do you think that my Motorola cable modem may be bad?

Best, Nancy.

 

Well, I think I solved it. I uninstalled Zone Alarm. The redirects stopped. I reinstalled Zone Alarm and they came back again. I don't think the conflict is with Zone Alarm however, I think it's with Norton Internet security (the reinstall of Zone Alarm was a brand new version, the old one completely removed). During one of the many, many, spywear and virus scans, the action corrupted Norton's firewall somehow. Before the TVMedia hijacker Zone Alarm and Norton Internet Security worked fine together, for at least a year if not longer. Each had features I liked but neither had all I wanted. Ironically, just turning them off, one at a time or together, did not reveal this in many of the tests we did. There are other odd things going on with Norton since all of this happened as well, so that's why I suspect it, not Zone Alarm. I'll probably uninstall it (Norton) and reload it and test again.

Once I resolved the problem I did some google searching on the shdoclc.dll/dnserror.htm problem. I ran into at least two instances where Norton Internet Security seemed to have been the culprit after running Spybot S&D. SSD fouled something in the firewall. So, everyone may want to keep their eyes open in the future! This is bound to happen again and again given all of the hijackers out there!

Four weeks! I'm exhausted from all of this. But, I want to extend my sincere thanks to all of the wonderful people on this forum for sticking with me. General Lee Stoned, Chaslang, Kodo, Major Attitude, and everyone else. You are terrific. I really mean it. I hope I never tie you all up in knots again, but I will visit back from time to time to read up on what's going on out there.

Thanks, from the bottom of my heart. Nancy.

 

whew im glad you got it sorted Nancy, sorry i got sidetracked last night and had other things to do
But this problem has been bugging me all day, i had my suspicions all day about firewalls just couldnt put my finger on it, i think i worked out why the ping results were failing as that particular IP was your personal IP and one of Zone Alarms features will make your address unpingable
Strange though that even in safe mode it still redirected, never mind as Chas posted we do love a challenge
Anyway be sure to stick around and keep yourself up to date and hopefully save yourself any future problems

 

Thanks again, I will stay in touch!