Vista Home Basic, No Internet connection

I'm trying to find a solution for this. It seems to work okay for XP systems but it appears this may be a common problem with Vista and Win 7 and I have not seen a definite solution. In the meantime please get the new MGtools updated just a few minutes ago and attach the new log. This will save some registry keys we may need to delete.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\MGlogs.zip

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Now Click Start, then Run, and type cmd into the Run box and click OK. This will bring up the command prompt. Now enter the below commands the below into the command prompt window one at a time each followed by the enter key. Tell me EXACTLY why message you get for each

netsh int ip reset resetlog.txt

netsh winsock reset catalog

Now no matter what has happened above, continue to do the below.

Reboot your PC!!!!

After reboot, see if you can follow those previous instructions where you were getting stuck because the Uninstall button was inactive.

 

Okay. Not sure how much more I will be around tonight. And with tomorrow being New Year's Eve.... well who knows.

 

Okay then I suggest that you uninstall your network adapter from Device Manager.

• Open Device Manager ( press the Window Logo Key + the Pause key ) and select Device Manager
• Open the Network Adapters section
• Right mouse click on your network adapter and select Uninstall
• When prompted, choose OK and let it uninstall.
• If you are asked if you want to delete the driver software and files too, say No.
• Now reboot your PC.
• Upon reboot, it should redetect your hardware and hopefully reinstall the drivers.
• Let me know if this works as described and whether or not it changes anything.

Also download the current version ( updated again ) of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\MGlogs.zip

 

Manual steps to recover from Winsock2 corruption for Windows Vista users

Winsock corruption can cause connectivity problems. To resolve this issue by using Network Diagnostics in Windows Vista, follow these steps:

1. Click and then click Network.
2. Click Network and Sharing Center.
3. In the Network and Sharing Center box, click Diagnose and Repair.

Note You may also access the Network and Sharing Center in Control Panel.


Now Reset Winsock for Windows Vista

To reset Winsock for Windows Vista, follow these steps:

1. Click type cmd in the Start Search box, right-click cmd.exe, click Run as administrator, and then press Continue.
2. Type netsh winsock reset at the command prompt, and then press ENTER.
   
   Note If the command is typed incorrectly, you will receive an error message. Type the command again. When the command is completed successfully, a confirmation appears, followed by a new command prompt. Then, go to step 3.
3. Type exit, and then press ENTER.

Now reboot your PC into safe mode. While in safe mode see if can follow those previous instructions to Uninstall Internet Protocol Version 4 (TCP/IPv4) Let me know what happens. No matter what happens, reboot back into normal mode and then do the below.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

 

We are running out of options. We really need this button to work but I don't know of anyway to do that.

Let's try something else, click hold down the Windows logo key while also pressing the 'e' key. This will open Windows Explorer. Navigate to the file and right click on it and select Install

c:\windows\inf\nettcpip.inf

What happens? Do the below no matter what happens.


Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\MGlogs.zip

 

Let's change nettcpip.inf file back to having 0xA0 and try running it again.

• Please click Start, and type cmd.exe into the search box
• You should see a cmd.exe and icon appear in the Programs area of the Start Menu.
• Right click on cmd.exe and select Run As Administrator
• A command prompt window should open with a title of Administrator:Command Prompt.
• Type the following in the command prompt window and then hit enter:
  • notepad c:\windows\inf\nettcpip.inf
  • (note that there is space after notepad)
• The above file will open in the notepad.
• Under [MS_TCPIP.PrimaryInstall] section find the following: Characteristics = 0x80
• Edit 0x80 and replace it with 0xA0 (replace 8 with A)
• Under File menu click Save and close the notepad.
• Now navigate to the c:\windows\inf\nettcpip.inf file and and right click on it and select Install.
• Then reboot your PC.

After reboot, reconfigure your PC to make sure you are setup to use DHCP ( that is Obtain an IP Address Automatically ) see http://uits.iu.edu/page/aiyy

Make sure he Obtain DNS Server address automatically is also selected.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

If this does not help, I'm afraid that the only option left is to reinstall because I found out that, unlike in Windows XP, with Vista and Windows 7, you are not allowed to uninstall the IPv4 or IPv6 protocols. A supposed work around is running the below in an Administrator command prompt windows, but I don't believe these will work and we already really did these.

netsh winsock reset catalog
netsh int ipv4 reset resetlog.txt

The only way I have seen the problem you are having get fixed is via the uninstall of
the protocols and then a reinstall. Since this is no longer allowed in the newer
operating systems, the only alternative is probably to reinstall Windows. Seems
like a screw up on by Microsoft to change this behavior to me in not allowing these to be uninstalled. And now that malware has figured this out, everyone running Vista and Win7 are going to be in trouble if they get one of these infections.

 

Well congrats on the new member of the family!