Cannot remove a Trojan.Generic Mozilla won't work now help much appreciated

Thank You,
dr.m

 

Hello again - jesushairdo109

re: Post #3

DO NOT tie up resources by posting to multiple malware removal forums! The malware fighter @ bleepingcomputers gave you instructions on April 20th which you have not responded to. Decide where you wish to work a thread and post a *CLOSE this thread* on all other forums.

IF... you decide to work here - refer to our

READ & RUN ME FIRST. Malware Removal Guide

I will expect a reply to this message, informing me of where you decide to work a thread.

 

Re: Malware Trojan Infected-Please Help

You have not attached all the required logs which is why Dr.Moriarty asked you to run the READ & RUN ME. You only attached a log from MGtools which is the very last program we ask you to run. The cleaning procedure asks for 4 logs. I will quote from the cleaning procedure.

Thus you still need to attach the SUPERAntiSpyware, Malwarebytes, and ComboFix logs.

 

I do not have administrative powers to remove post contents for anyone other than myself.

You need to follow instructions given to you so your thread can be properly worked without further delays!

dr.m

 

:major

Working with the logs I have sofar -

The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

I strongly recommend that you clean up your Desktop immediately leaving only links. Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least it can have an effect on your PCs performance.

An observation - Ad-Aware is becoming useless in detecting and removing malware...SAS & MBAM are far better tools.

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Step 3:
Open Ccleaner - select "Cleaner" > "Run Cleaner" <---use this ONLY

Step 4:
Now install the latest Sun Java Runtime Environment

Step 5:
Make sure that both SAS & MBAM are the most recent versions as of this posting:

• SUPERAntiSpyware v. 4.26.1002
  Trace : 1840
• Malwarebytes' Anti-Malware v. 1.36
  Database version : 2128

* Run both of the above updated scanners.

Step 6:
Go to this link MGTools and download the new version of MGtools....overwrite your previous MGtools.exe file with this one.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\Qoobox\ComboFix2.txt
• SASlog.txt log from SuperAntiSpyware.
• Malwarebytes Anti-Malware log

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m