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Welcome to MajorGeeks, vande2.

A couple of things I need before starting --- please attach the the RRlog.txt from running the RootRepeal.zip application. I also need to have the Malwarebytes' Anti-Malware log.

• Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.
• Also DO NOT BUMP your thread to try and get a faster answer. This will actually significantly delay getting an answer. See this: Don't Bump! It Only Hurts You!!!
• Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

dr.m

 

Hello, vande2


The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

I strongly recommend that you clean up your Desktop immediately leaving only links. [ C:\Documents and Settings\Owner\Desktop ]Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least it can have an effect on your PCs performance.

*You need run MSconfig and put your PC into normal startup mode as requested in step 1 of the READ & RUN ME.

An observation: I would suggest that you increase your installed RAM.

Total Physical Memory ------- 640.00 MB
Available Physical Memory -- 177.29 MB

Step 1:
Please look in Add/Remove Programs for the following and uninstall if found. If you get any errors just make a note and proceed

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now we need to use ComboFix to remove some malware.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Running HostXpert to Reset Default Hosts File

Step 5:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 6:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

 

I just fixed this. The procedure was out of date with how the program currently works.

NO!!! You need to re-read what step 1 of the READ & RUN ME gave you:

dr.m will continue with you when he returns.

 

Thanks for the update, vande2.

I will review your new logs - please be patient.

dr.m

 

Hello, vande2

Just a couple things more to do:

Comment: Your available RAM has increased --- but you still need to increase your physical RAM to atleast 1gb for better performance.


Step 1:
Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Now we need to use ComboFix again.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 4:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 5:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• C:\MGlogs.zip
• C:\combofix.txt

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

 

Hello, vande2

Step 1:
Make sure that you shut down CyberDefender and AVG and * ALL BROWSERS MUST BE CLOSED * before doing the following:

Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 4:
Re-start ALL of your protection applications!

Step 5:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below log to your next reply:

• C:\MGlogs.zip

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

 

Please follow my last instructions.

These references to CyberDefender appear in your most recent logs.

• Uninstall Programs List - MyIdentityDefender Toolbar (CyberDefender Corporation)
• HJT Log dated 7-24
• GetUnkey.txt Log
• ComboFix .txt - ((((( Reg Loading Points )))))

dr.m
PS: Noting the above for removal if you wish to.

 

Noting that.

Please give me some time to review your latest log.
dr.m