internet security 2010 virus/ malware

Brazstar · Jan 27, 2010

Help!

antivirus will not remove it!
desk top in blank, the pop ups tells me threats were found!

already ran the sfc ?scannow, what is next??rolleyes

DavidGP · Jan 27, 2010

Hi

You'll need to run this here READ & RUN ME FIRST. Malware Removal Guide and then post a new thread in the Malware Forum and attach the logs requested, so that our malware experts can help you through removing this, as you will agree malware is a pest with many infected its a busy forum area so they work from the oldest post to the newest post so even if you think they are not replying they will do once they get to you in the list, if you add new posts then you'll end up at the back of the list, even though your post is at the top of the forum, top is bottom in that part of the forum.

Once someone has answered you they will help you with steps to follow BUT please be patient as its a busy forum with a few volunteers who devote their spare free time to help remove malware from yours and others PCs.

Brazstar · Jan 27, 2010

I dont see my NEW THREAD icon to start it on the proper forum, what s happening??

Halo said: ↑

Hi

You'll need to run this here READ & RUN ME FIRST. Malware Removal Guide and then post a new thread in the Malware Forum and attach the logs requested, so that our malware experts can help you through removing this, as you will agree malware is a pest with many infected its a busy forum area so they work from the oldest post to the newest post so even if you think they are not replying they will do once they get to you in the list, if you add new posts then you'll end up at the back of the list, even though your post is at the top of the forum, top is bottom in that part of the forum.

Once someone has answered you they will help you with steps to follow BUT please be patient as its a busy forum with a few volunteers who devote their spare free time to help remove malware from yours and others PCs.
Click to expand...

Brazstar · Jan 27, 2010

HALO, please let me know how else to proceed, the computer is not even connecting to the internet....

PLEASE HELP!

DavidGP · Jan 27, 2010

Hi

If you go into the Malware forum area by clicking this link HERE and you will see at top-ish left a New Thread button click that, BUT do the guide steps first and gain all the logs needed, then start your thread and attach the logs.

If PC infected is not connecting to the net download the applications on the one you're typin these messages on now and transfer to the infected PC by CD/DVD or USB so that you can run the tools and gain the logs.

Brazstar · Jan 27, 2010

me again...sorry...so i have done everything from the READ AND RUN me, downloaded the oftware to my USB drive, however when i get to the SUPERAntiSpyware Nsoftware will not run, as a matter of fact it is not even recongnized on the infected computer..any other ideas>>>any other software i can use to run a log??

DESPERADA!

TimW · Jan 27, 2010

Run as much as you can of the requested scans. Attach those that can produce a log. :major

Brazstar · Jan 27, 2010

i DID ALL THE WAY TO STEP 6, THE PROGRAM WILL NOT RUN..IF I DOUBLE CLICK ON THE FILE A BLACK DOS WINDOWS SHOW....rolleyes

TimW · Jan 27, 2010

Off the top, I don't recall what step 6 is....but as I said, continue on and when you attach the logs you do get, explain what problems you had with the rest of it.

Brazstar · Jan 27, 2010

it is the step to run the software and get the LOG..pleae let me know if you able to help..tks

FYI please read below.

Step 6: Select and run the all steps in the cleaning link below based on your Windows Operating System
You must click the blue underlined links to get to the cleaning procedures for your version of Windows!

If you have Windows XP, continue here:Windows XP Cleaning Procedure

Windows XP Cleaning Procedure

Notes:
Some programs (like MGtools mentioned later and maybe other tools too) may not run on restricted user accounts so you may need to temporarily change the user account to an admin type account and then complete the scans.
If you are a Spybot Search and Destroy user, make sure that you do not have Teatimer enabled. If you already have Teatimer enabled, see this to disable it: How to disable Spybot's TeaTimer
Step 1: Downloading Tools

In this section we are going to download tools we will use. We will install and configure the programs and then run scans at a later point so please only download right now.

Make sure you download the tools to the exact locations specified below in the procedures to avoid problems later. It is not a good idea to download them to any folder within C:\Documents and Settings.) It is also a bad idea to download and save anything you need into any kind of Temp folder. Malware hides in Temp folders and standard cleaning practices will delete everything from Temp folders.

Now download the below tools ( PLEASE only download at this point ):
SUPERAntiSpyware
Malwarebytes Anti-Malware
Important: Rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.
combofix.exe
Important Notes:
If you are using a 64 bit version of Windows skip this step with ComboFix because it is not compatible with x64 systems.
you MUST save & later run this to from directly from your Desktop not from anywhere else (not even from a folder that is on your Desktop). Do not run it yet!!!!!!
When trying to download, if you receive a message like "ComboFix is currently not available for download until an issue with the program is resolved"then just skip ComboFix for now and tell us later about this problem.
If you are running Kaspersky antivirus, it may popup warnings about combofix.exe and catchme.exe being infected as Heur.Invader. These are false indications. You must tell Kaspersky to Skip or Ignore these and let ComboFix run. McAfee may also intefere with ComboFix
If you are using Online Armor's Firewall, you will have to uninstall it in order to run ComboFix properly. Otherwise you will not be able to get ComboFix to run properly thru all phases.
RootRepeal - do not run on 64 bit systems
MGtools - Recent bugs in many antivirus programs are detecting this as malware. Disable your AV while you download and run MGtools if you have this problem. Rest assured that it is clean. Your AV is incorrect. DO NOT DOWNLOAD THIS TO YOUR DESKTOP! It is critical that you save this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading) If you use FireFox and still have it set to defaults, it will not let you choose where to download files to. To change FireFox, run FireFox and Click Tools, Options, and on the Main tab select Always ask me where to save files. If for some reason you still have a problem trying to save MGtools.exe properly. You can download it to your Desktop and move it after downloading, or if necessary (but we prefer not) run it from your Desktop.

silas · Jan 27, 2010

Brazstar said: ↑

i DID ALL THE WAY TO STEP 6, THE PROGRAM WILL NOT RUN..IF I DOUBLE CLICK ON THE FILE A BLACK DOS WINDOWS SHOW....rolleyes
Click to expand...

What window is showing "black dos window"? I think Combofix has blue screen and MGtools has black screen. And they are suppose to be like that. But if its something else then post about. Take picture of it and post it? Print screen key on keyboard and paste it to something, take picture with camera/cell phone...it be better to say which exact things aint working like name of the program.

TimW · Jan 27, 2010

Are you running Vista or XP?

You need to post in the malware forum if you haven't already so we can discuss this and see what exact errors you are getting.

Brazstar · Jan 27, 2010

windows xp 64 bits...there is not errors i have the internet security virus on my machine and it is slowly becoming unstable

it is already posted there, but noone had got back with me yet! can you help? tks

TimW · Jan 27, 2010

You just posted today. We work from oldest to newest threads. You need to run the C:\MGTools.GRK64.bat and the \MGTools.SN64.bat. Now we need to have you keep all replies in the malware forum lest we start cross posting.

Brazstar · Jan 27, 2010

the infected computer is not able to connect to the internet....i was able to install the mb software, but unable to do an update...how do i cross the replies to the malware forum?

Brazstar · Jan 28, 2010

OMG...im going desperate...how long before anyone can get to my thread??? please please please help help

DavidGP · Jan 28, 2010

Hi

I know its frustrating to have a pc thats not working and we all know this especially the experts we have in malware, as I have mentioned to you earlier its a free service (no-one gets paid) we offer and all that help are volunteers with home and working lives, likely as you do.

As I mentioned to you download the applications needed on the PC thats working and transfer to the infected PC and run them, if you do get any that run then stick to your post in malware forum.

Your not far off being in their work queue, just please be patient and with your malware thread Don't Bump! It Only Hurts You!!!

I'm going to close this thread so you can fully work on the one in malware when they get to you as getting multiple replies here and in the malware forum will not help you as you need a structured approach to removing malware and thats what the malware experts we have will give you.

so again slow down and please be patient, they will get to you as soon as possible and will help you through this.

Cheers.

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internet security 2010 virus/ malware

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DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

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