vundo.jl

First just an up front warning that most "slow PC problems" are due to what is being run not malware.


Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide



and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

RIght now it does not appear that you are having malware problems, but to continue, we require the log from MGtools that was requested. This is the C:\MGlogs.zip file.

Also note, everytime you add a post, you bump your thread to the bottom of the work queue making it take longer to get a reply. See: Don't Bump! It Only Hurts You!!! Intentional or not, every post causes a bump.

 

The effect is still the same as noted in the sticky.

Based on your logs, you are not having malware problems. AVG may be the cause of your performance issues. It is quite a resource hog. Try uninstalling it and see if things improve. If they do then try a different free antivirus program like Avira or Avast.

It looks like ComboFix incorrectly identified a bunch of the files for you Creative Labs hardware as malware. Most likely this is due to the poor choice of location. Creative Labs should not be storing their file in folders that belong to Windows. Do the below to restore these.


Now we need to use ComboFix to restore false detecions.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

I'm sorry but I asked for the wrong follow up log from ComboFix in my last message. It should have been DeQuarantine.txt but it does not look like the restore worked properly. Check your C:\WINDOWS\system32\Data\ folder and see if those .dat files were properly restored without the .vir extension. Make sure that you are not interferring with ComboFix after the reboot. Give it adequate time to restore all the files and make a log.

 

Not a problem. Just create one. All of those file that were removed from this folder by ComboFix can be copied back from the ComboFix Quarantine and then renamed to remove the added .vir file extension. Since ComboFix did not run properly for you last time, you may have to do this manually. The files I'm referring to can be found in the below folder:

C:\Qoobox\Quarantine\C\WINDOWS\system32\Data\

 

Probably your connection, your router or something else you are running. As stated in my 1st message to you, slow PC problems are not always due to malware and your logs were clean.

Most likely a false detection, especially since you just reinstalled, but without a log showing exactly what was detected, I cannot say for sure. Names of infections are almost useless to us. We need the names and paths to the files or registry keys that are being detected along with the supposed infection name.

 

Since you are having problems with Games, try the Games forum. Otherwise perhaps the Networking forum.