please take a look at my logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by cp24601, Apr 27, 2010.

  1. cp24601

    cp24601 Private E-2

    Hello,

    i clicked on a link I shouldn't have over the weekend. I had mcafee installed but was stupid enough to click on one the security threat dummy screens.:(
    mcafee caught 2 trojans and deleted them but im a bit paranoid. I ran through the cleaning procedures and could only get logs for superanti spyware and malwarebytes. More details in a bit.

    i haven't noticed any hijacking when I try to go to a site. one weird thing is that I get a msg in the system tray (im running windows 7 32 bit) saying that updates are available and I'm not connected to the net. not sure if this is a good thing or not.

    Super anti spyware and malwarebyte logs are attached.

    i cannot get combofix and the rest to work.

    Thanks for the help

    I uninstalled mcafee completely to try and get combofix to work and that did not work. I get differing results with combo fix. I don't see any of the screens that should pop up according to the combo fix thread. The blue screen pops up and says it "Please wait. Combofix is preparing to run"

    There is no disclaimer of warranty screen like in the guide.

    The best I've had combo fix was getting to is

    completed stage 2

    and then it freezes. Now it doesn't even get there. Eventually the screen disappears and my comp is frozen.

    as for rootrepealer. When I double click it opens up but I get the following error msg

    FOPS-DeviceI0ControlError! Error Code=0xc0000024 Extended info (0x000000fc)

    When I try to scan it says

    Could not initialize driver! Please contact the author.

    As for Mgtools - The app opens up but eventually says something about
    cannot find the specified file and then freezes

    How screwed am i? Also should I reinstall mcaffee right away?
     

    Attached Files:

    Last edited: Apr 27, 2010
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    For MGtools, did you save MGtools.exe to C:\MGtools.exe as requested. It must be save to the root folder of your Windows boot drive. Do not save it anywhere else and do not attempt to Run or Open it from the download link. You must save it to your PC. Please try again and make sure you follow the instructions exactly. If you get any error messages, see if it is one of the ones that are explained on the download page. If the error is not on the download page, give us the exact word for word message.

    Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The red is merely informational.

    cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
    ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.
     
  3. cp24601

    cp24601 Private E-2

    Hello,

    WHen I tried to download the file to the c drive it would not let me so I dl tomy desktop and then moved it to my c drive. My first post when I told you I was having problems was when I was running the exe file (not in any folder) from the c drive

    I tried to run the MGtools.exe file (it is not in a folder) from my C drive. This was when I got the msg that it cannot find the specified file( so I was following the directions in putting it in my c drive). I just tried it run it again and it said
    Cannot find the specified file and then my comp screen is black now (im on another compwriting this)

    What is weird is that in the c drive there is folder that is labelled MGtools and when i double click on it there are many things in that folder. As far as I know when I dl the exe file it should not come as a folder. In the folder is an app called analyse.exe along with many other files. There is also a temp file in the MGtools folder. Some of the other files in the MGtools folder are

    chosefix.bat
    config.reg
    DisableUAC.reg
    EnableUAC.reg
    ffinfo.txt
    filelog.txt
    FINDovl.bat etc

    There are other apps called

    GetDetails.exe
    grep.exe
    ltime.exe
    process.exe
    sed.exe
    swreg.exe
    swwhoami.exe

    I have also followed your directions about the cmd line thing
    and it doesn't do anything. Maybe I have to wait longer?

    I have typed in so that it displays

    type in cmd the app pops up and i see
    c:\Users\cp25> i type in cd \MGtools to get this
    c:\MGtools> I type in GetRunKey and it goes to this
    c:\MGtools> and there is a blinking line after

    Perhaps I am epexcting a msg to pop up that it is doing something and that is the wrong expectation? Either way I will leave it for a bit to see what happens. Maybe it just needs to do its thing.

    BTW is mgtools Hijack This? The label when i right click on the analyse.exe says that its HijackThis in the description
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, there are a number of files within the MGTools folder. One is analyse.exe which is HJT. Try right clicking it and choose to run as administrator. Tell me what happens. Same thing with the Shownew.bat and the getrunkeys.bat.

    Have you turned off the UAC? Have you disabled your AV and AS software? See these instructions>
    Win7 Instructions.
     
  5. cp24601

    cp24601 Private E-2

    User control was turned off. I also turned off superanti spyware and i didn't do anything with the free version of malwarebytes as it only works when you double click on in cause its not monitoring the system.

    I ran the 3 programs that were in the mgtools folder that is in my c drive. I also ran other one by mistake - getunkey.bat not sure what that did.

    The analyse.exe and shownew.bat seemed to work fine. the getrunkeys.bat just flashed a black screen and disappeared quite quickly. I do have a file called hijackthis.log that was created after i ran the anaylse.exe but I don't know if thats what you are looking for. I have no idea what kind of logs the other 2 programs created although they did create logs.. just dont know which file name they are.

    In the c: drive (not in the mgtools folder) there is a zip called mglogs.zip and I think thats what you are looking for. Ill attach to this reply. Thanks again for your help.
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you reboot after turning off UAC? Did you right click the GetLogs.bat and select to run as administrator? Do you get the pop up for the license agreement to run HJT? You need to install the .NET Framework software from Microsoft by clicking the Download button in the below link and then running the dotnetfx.exe file once it is downloaded.

    http://www.microsoft.com/Downloads/details.aspx?FamilyId=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

    Now try doing the GetLogs.bat and tell me what error messages you may get.
     
  7. cp24601

    cp24601 Private E-2

    When I did my previous logs UAC was turned off and I did reboot. I dl the .net exe that you asked. I rebooted. I turn off my spyware. I reran the analyse.exe as an admin by right clicking. I DID NOT get the license agreement when I ran the analyse.exe. The screen that popped up was the called Main Menu. There were buttons below the text that said

    What would you like to do?

    The buttons said

    Do a system scan and save a logfile
    Do a systems scan only
    view the list of backups
    Open the misc tools section and others

    After the analyse.exe ran it came up with a text file.


    I ran the shownew.bat and it worked fine - no gui just looked like the cmd.exe screen. Said it was trying to find copies of various files which I guess it did. Some file it did not find (like ip6fw). The screen dispappeared after it did its thing.. no txt file showed up with the results

    I think I know what is going on with the getrunkeys.bat. There is no file in the mgtools folder called getrunkeys.bat. There is a file called getrunkey.bat without the "s". I ran that(getrunkey.bat) and got a msg saying "The system cannot find the file specified." I'm pretty sure I did not rename the file as I didn't even know the mgtools folder existed. Do I need to rename it?
    Regarding the getrunkey.bat file after it says "The system cannot find the file specifed"


    I ran the getlogs.bat. it said it cannot find the file specified then a window pops up saying

    c:\windows\system32\ndfapi.dll is either not deisgned to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system admin or the software vendor for support.

    Other screens also popped up after running the getlogs.bat It said

    c;\windows\system32\NETSTAT.EXE is not a valid WIn32 application.

    Then all the files and icons on my desktop disappear.


    Just a note about spelling of the files.... I am noticing there are discrepancies in how things are spelled in the various programs. EG: the mgtools.exe that is saved in my c: drive - when I run that the cmd.exe screen pops up and it says in a little blurb at the begining that it is a batch file that runs analyes.exe, GetUnkey.bat, GetRunKey.bat, ShowNew.bat etc
    Notice how that mgtools.exe spells analyes.exe and how in the MGtools folder the app is spelled analyse.exe.

    Also the Mgtools.exe spelled GetRunKey.bat without the s.

    Not sure if thats important but if it is looking for file name and they are spelled differently could that be causing problems as its looking for a wrong file? Or is it just spelling mistakes from the programmer?


    Not sure what to do next
     
    Last edited by a moderator: May 1, 2010
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download the latest version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one. Run it. Tell me what happens.
     
  9. cp24601

    cp24601 Private E-2

    I dl the new mgtools.exe from your link in your post. I overwrit the new one over the old one. The mgtools.exe is in my c: drive. its path would be something like c:\mgtools.exe. I restarted my comp.
    I ran the mgtools.exe. A black cmd screen popped up. Said it was running scan with geyunkeys.bat. Then said "adding getunkey.txt"
    Then it said " Running scan with getrunkeys.bat version 2.50"
    Then my comp froze.

    I restarted the comp and ran the analyse.bat in the mgtools folder by right clicking and run as admin. The main menu of hjt came up.. no disclaimer. I hit the button that said "do system scan and save a log" It seemed to work fine as a new txt doc was created at the end.

    I did the same thing with shownew.bat. It ran through via a screen that looked like the cmd screen (black /w white txt) and then At the end the black screen disappeared.

    I did the samething with the getrunkey.bat. The black/white cmd screen popped up. Said "running scan with getrunkeys.bat version 2.50" The program froze and then froze windows.

    Then i ran getlogs.bat by right clicking and run as admin. The black cmd screen comes up and freezes when it get to "Running scan /w getrunkeys.bat"

    Btw Im not connected to the internet when I run all this stuff. Does that make a difference?
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    If any of it did run, you need to attach this new C:\MGlogs.zip. I am puzzled as to why you can't run the bat files. Try running C:\MGtools\SN64.bat. Tell me what happens with that, but in any event, attach the new zipped logs. Again, make sure your AV program is disabled.
     
  11. cp24601

    cp24601 Private E-2

    I uninstalled any anti spy and antvi the last time I ran the logs. I ran sn64.bat. The black cmd screen came up and it started searching for things. At the end the screen disappeared. I'm sure it created some type of file. Here is teh new zip.

    Btw, there are a few locked folders in my c: drive now. As far as I know there should be no reason they are locked.
    The folders are

    config.msi
    mso cache
    documents and settings
    system volume information

    Is this normal?
     

    Attached Files:

  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You ran C:\MGTools\analyse.exe but did not attach the log. Please do that now. The log is C:\MGtools\hijackthis.log.

    You need to use windows explorer to find and delete:
    C:\ProgramData\Partner

    Please re-run both SAS and MBAM ( have MBAM do a deep scan ) and attach those logs.

    Now:

    Please click Start, All Programs, Accessories and you will see ( among other things ) a Command Prompt entry.
    • Right click the Command Prompt entry and select Run As Administrator.
      • It is critical that you run it this way.
    • If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
    • Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple/brown is merely informational.

      cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
      GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
     
    Last edited by a moderator: May 3, 2010
  13. cp24601

    cp24601 Private E-2

    I ran the Get Run Key as an admin before the re installed the SAS and MBAM software.
    I followed your instructions about running the cmd prompt as an admin and tried to run the getrunkey. I tried it twice.
    The first time the comp just froze.
    The second time it said " The system cannot execute the specified program"

    I reinstalled the MBAM and SAS and have attached logs. Also attached is hijack this log.
     

    Attached Files:

  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's try to verify a few things.

    Go to start / programs / accessories / and right click command prompt and choose to run as administrator.

    Once it opens do this:
    sfc /VERIFYFILE=C:\windows\system32\ndfapi.dll

    sfc /VERIFYFILE=C:\windows\system32\netstat.exe

    cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    GetRunKey > C:\errors.txt

    then type exit to close the prompt.

    Tell me if you get this after each of the sfc /verifyfile commands:
    Windows Resource Protection did not find any integrity violations.Attach the C:\errors.txt.
     
  15. cp24601

    cp24601 Private E-2

    I ran the 2 verify files. After running each one it said

    Windows Resource Protection did not find any integrity violations

    It did not say anything about attaching error files.


    I then typed

    cd MGtools (enter)

    The prompt changed like you said.

    I then typed

    GetRunKey > C:\errors.txt

    and then the program froze.
     
    Last edited: May 9, 2010
  16. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Does the C:\errors.txt file exist? If yes, then attach it.
     
  17. cp24601

    cp24601 Private E-2

    log is attached
     

    Attached Files:

  18. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I don't think you are having malware problems. Just problems with your copy of Win 7 that are creating issues for ComboFix and MGtools. Let's try a modified version of MGtools.



    But first, please delete the below folders and files:
    • C:\combofix
    • C:\32788R22FWJFW
    • C:\MGlogs22222
    • C:\MGlogs.zip
    • C:\MGtools.exe
    Now download and save the below version of MGtools-Test.exe to your Desktop ( yes the Desktop )

    MGtools-Test.exe

    Now right click MGtools-Test.exe and select Run As Administrator. Attach the new MGlogs.zip file. Make sure that you allow at least 15 minutes for MGttools-Test.exe to run. It may run faster but do not assume that it has frozen too quickly.
     
  19. cp24601

    cp24601 Private E-2

    I turned off my spyware and ran the test mgtool from your link from my desktop.
    It ran some stuff. I left it for about 30 mins. There was an error my that popped up on anew window. It disappeared too fast for me to write it down. Some thing about i/o error then the screen turned black. I let it continue to run after that.
    Mgzip is attached.
     

    Attached Files:

  20. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The ZIP file you attached is corrupted. Please try attaching it again. Make sure that there are no errors while uploading.
     
  21. cp24601

    cp24601 Private E-2

    I ran the test mgtools again after deleting the previous mgzip. The site said that I had already uploaded the corrupted version. Tried to rename the file but it still recognized it. I turned off the spyware before I ran the prog as admin.

    Got the same error msg about coulndt reference file at xxxx becuase of i/o error and then prog quit then black screen.

    New zip is attached. No msg about file being corrupted. If it is corrupted again could it have anything to do with the prog crashing?

    I can attach single unzipped files if needed I guess.....
     

    Attached Files:

  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It's not corrupted this time. It ran okay other than one procedure that did not finish which is probably where you are seeing the error message. Please attach the below log file:

    C:\MGtools\temp\rkeysxxx.txt

    You will see many files in this folder. I only want to see this one.

    Based on what I'm seeing in the last set of logs, it appears that you are clean. Are you having any malware problems/symptoms?
     
  23. cp24601

    cp24601 Private E-2

    requested file is attached. The only thing that I would say is weird with my comp is that my documents and setting folders in c: is locked. As well when I put my comp to sleep after about 10 minutes I can hear it briefly whirring after it has been silent all the rest of the time. The whirring stops after a brief moment.
     

    Attached Files:

  24. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    The rkeysxxx.txt file you attached is empty. Was it also empty on your PC? Please try putting it into a ZIP file and attaching it one more time, before you do final cleanup which will delete it.

    Normal in Vista and Win7.

    Probably just your hard disk being shutdown. Either way not a malware problem and your logs are all clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  25. cp24601

    cp24601 Private E-2

    When I tried to open the file before i attached it previously it was empty. zip is attached

    Some questions about the uninstall process.. Can i enable the UAC via the menus in Windows to disable it or do i have to run the enableUAC.reg file?
     

    Attached Files:

  26. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can manually re-enable the UAC files or do it with the reg patch. Are you having any other issues that are malware related? Chaslang will be gone for a few days so I am not sure if there is anything in particular that he may need to see. I am assuming you are good to go since he gave you the final cleanup steps.
     

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