Constant HD read/write WinXP Pro

Discussion in 'Malware Help (A Specialist Will Reply)' started by ajg617, Jul 2, 2010.

  1. ajg617

    ajg617 Private E-2

    Well, this is driving me nuts. About 2 months back, I started to notice a continuous chatter from my HD (Western Digital 1TB SATA). System was a fresh load on the new drive which is only about 4 months old. About that time I made three software changes. I upgraded AVIRA to the newest version, I upgraded from Office 2003Pro to 2007Pro, and installed Blackberry software. I thought that Avira's shadow copy feature might have been the reason so I uninstalled Avira. No difference.

    Disconnected the network cable - no difference. Before I found this forum, I installed malwarebytes and ran it - it came up clean as has SUPERantiSpyware. I don't see anything that is not recognized in HijackThis. Scanned with Trend Micro and come up clean. I now have Norton's client Endpoint Protection and that comes up clean.

    Chkdsk shows no drive problems. Drive chatter still occurs in safe mode with no networking. I ran filemon and diskmon for about 1/2 hour in normal mode. Filemon had 177,000 entries, most of it Norton's processes checking on key OS files. Over 3500 disk reads and writes in the same timeframe (mostly writes). I've just got a sneaking suspicion that something is trying to change some key files but I can't locate what.

    I'd appreciate any help that anyone could provide. I'm pretty well convinced that I've got some malware running amok because I'm now having the same problems on my Dell Laptop - just can't locate it.

    Thanks in advance,
    AJG
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

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    Please read ALL of this message including the notes before doing anything.

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    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
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    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     
  3. ajg617

    ajg617 Private E-2

    Everything ran to completion. Logs attached.
    Thanks,
    AJG
     

    Attached Files:

  4. ajg617

    ajg617 Private E-2

    5th log file
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are all clean ( except for the observation below). You may want to try checking in to see if a particular software application you are running is performing lots of disk read/writes. Possible candidates would include Adobe and Symantec.


    Observation. I see the below in your c:\windows\win.ini file. Do you know what this is for? If not, you may want to delete these lines and reboot.
     
  6. ajg617

    ajg617 Private E-2

    Wow, that's some strange things in the win.ini file. Nope, have no idea what it is.

    Thanks for all of your help. I've had the same issues without symantec ever having been installed. Also, I only have the adobe reader and flash player.

    The only thing that I've been able to see is that services.exe seems to always have CPU resources allocated against it (not much about 3/4%) and there are about 6 svchosts running all of the time. Filemon shows a lot of hits by Symantec on win.ini and other core OS files so something is strange.

    Of course there is the possibility that the drive could be packing it in. But thank you so much for the prompt reply. I'll boot UBCD and edit win.ini with and see if that makes any difference.

    Thanks again,
    AJG
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes it is and I have no idea what it is for so removing it would be a good idea. You can always add it back if it turns out you need it for something.

    Yes and I have seen them sometime cause problems. Since you are not having malware problems, you need to check all software you are running and then also check for hardware issues.

    3/4% is 0.0075 which is approximately zero, so I have no idea what you mean and % of what. Did you mean on the Performance tab of Task Manager that you see CPU Usage at 75% and it remains there? Or are you talking about on the Process tab that you see services.exe taking 75% (not 3/4% which you cannot see since this column only shows increments of 1% ) of the CPU?

    Quite typical.

    Hmmm! win.ini which I just question what that line was for?

    and other core OS files so something is strange.

    I thought you said it was a new drive ( 4 months old ) ?


    You don't need to boot UBCD to edit win.ini. You can just load it into notepad or any other text editor and modify it.
     

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