Lap playing with me

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and then attach the requested logs to your next reply when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

* Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

sam9009

Below are the file locations -

XP scanner log location:
C:\Documents and Settings\<insert your username>\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs
C:\Documents and Settings\<insert your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Vista scanner log location:
C:\Users\<insert your user account name>\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs
C:\Users\<insert your user account name>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs

*It is possible that ComboFix is showing a WMI reference to AV/FW products that are no longer installed, so try it again to completion.

Please attempt to finish ALL the steps given in the R & R Me guide and attach the requested logs. Without them, I cannot help you.

dr.m

 

sam9009

<sigh> These instructions from the READ & RUN ME FIRST guide were NOT FOLLOWED:

*You need to run MSconfig and put your PC into normal startup mode as requested in step 3 of the READ & RUN ME guide.

Question: Why have you not updated to XP SP3 ?

Step 1:

Open Task Manager by pressing ctrl + alt + delete keys simultaneously

• Click Processes
• Click Image Name to Alphabetize the list
• Find the below process
  ApplicationUpdater.exe and click on it
• Click End Process

Now close Task Manager

Step 2:
Delete this file, as it is no longer needed:
"C:\Documents and Settings\Computer User\Desktop\MGtools.exe"

Step 3:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 4:

Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Make sure you have shut down all protection software (antivirus, antispyware, firewall...etc) programs so they do not interfere with the running of ComboFix. *Remember to re-start them before coming back online.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text inside of the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
  If it asks you to overide the previous file with the same name, click YES.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:
Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 5:

* You ran SUPERAntiSpyware with an outdated definitions database.

• Open SAS and immediately click the Check for Updates button to get more updates for the database.
• Now run a new "Complete scan" of your system. And attach this new log.

Step 6:
Open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

Step 7:
Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).


Please attach the below logs to your next reply:

• C:\MGlogs.zip
• updated SASlog.txt

* Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

dr.m

 

Ok - let me know when you'[re ready to continue with the malware removal.

dr.m

 

You're welcome, sam9009.

No - The firewall in XP XP2 does not provide adequate protection and is only an incoming (uni-directional) firewall. My personal choice for an anti-virus program is Avira.

I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links.[ C:\Documents and Settings\Computer User\desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

Using Add/Remove --- uninstall " Dealio Toolbar v4.0.2 " if found

Using Windows Explorer - find and delete:
C:\Documents and Settings\Computer User\desktop\GoToAssist.exe
c:\windows\system32\config\systemprofile\Application Data\qcopjv.dat
c:\documents and settings\NetworkService\Application Data\qcopjv.dat

Now open CCleaner - select "Cleaner" > "Run Cleaner" <---use this function ONLY!

*You may want to update to the latest Mozilla Firefox 3 3.6.6 Final

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

You're quite welcome, sam.

That is not recommended, for the reasons I listed - anything other than links on your desktop invites problems that could be easily avoided.

dr.m