PLEASE Help Me..... (Win32.FraudLoad)

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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I am not running Win7, but you should be able to go to the control panel / click on folders / click the view tab and check show hidden files and folders.

 

You could have just kept going like the first instructions in the READ & RUN ME explain to do, but try the below.



Follow these steps to display hidden files and folders in Windows 7.

1. Open Folder Options by clicking the Start button http://res2.windows.microsoft.com/resbox/en/Windows Vista/Main/4/f/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33/4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2. Click the View tab.
3. Under Advanced settings, click Show hidden files and folders, and then click OK.

Yes you do. Try right clicking on Start.

 

Just continue on with the instructions.

 

Let me repeat what I just said again and this is a direct quote from the very beginning of the READ & RUN ME

So just keep going and post back only when you finished try ALL steps all the way thru to the point of attaching logs.

 

You have not antivirus protection nor a real firewall. Why?

You need to disable Spybot's Teatimer as stated in the READ & RUN ME. See this: How to disable Spybot's TeaTimer


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5643
R3 - URLSearchHook: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O2 - BHO: (no name) - {1792BF7C-6D06-463B-9B2D-78A9B92164BB} - (no file)
O2 - BHO: (no name) - {207CC737-11BE-4515-90B9-93742DD60833} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: (no name) - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} -
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} -
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{558D3EC3-7F9F-4E36-9246-22C2EC59C502}: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CCS\Services\Tcpip\..\{9EF0939D-06B7-44EB-9E74-8C9D41C84BA7}: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CS1\Services\Tcpip\..\{558D3EC3-7F9F-4E36-9246-22C2EC59C502}: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CS2\Services\Tcpip\..\{558D3EC3-7F9F-4E36-9246-22C2EC59C502}: NameServer = 93.188.163.187,93.188.166.187
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.163.187,93.188.166.187

After clicking Fix, exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now this is very important!!: You had/have a DNS infection which is part of the reason for your connection issues. You also had many other infections. The DNS infection can get into router hardware. If you have a router hooked up then you need to follow the instructions for your hardware and reset it to factory default settings. Normally there is a recessed push button type switch that needs to be held down for some number of seconds to do this. After resetting to factory defaults on your router, you will need to reconfigure the router for your network if you have made any changes to the default network setup.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now see if you can do the below in normal boot mode. If not, then finish this off in safe boot mode.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

You need to attach the follow up logs so that we can be sure everything was fixed. Yes even though eveything seems good, it is best to check.

The Windows Firewall is very poor as you will see when we get to final instructions which I cannot post until I see those follow up logs.

Covered when we get to final instructions.