Stubborn Virus I Caught From Facebook

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Attach them to your next reply. You should be able to attach the main 4 logs:
SAS
MBAM
ComboFix
C:\MGLogs.zip --> from running the C:\MGTools.exe.

 

You should just download the installers to your desktop. They will then install properly. ComboFix stays on your desktop.

 

You may need to re-input your xp key. This is something to discuss in the software forum. I am not seeing any malware in your logs. Tell me exactly what issues you are still having, if any.

Also, you need to slide ComboFix out of this folder and onto your desktop:
Running from: c:\documents and settings\Andrea\My Documents\Downloads\ComboFix.exe

 

What I meant was that the scans seemed to have taken care of the malware as the remaining logs were clean. Are you having any issues still?

 

You need to tell me exacty what these files are.....the exact path. Then if you haven't done the Final Cleanup instructions, you can try going to the Control Panel / folders/ and under View, check the "hide system files".

 

You should not have installed SUPERAntiSpyware to your Desktop folder. All programs with installers should be installed to their default folders which is normally C:\Program Files. TimW told you to save the installer files to your Desktop. He did not say to install the programs themselves to your Desktop.

Uninstall SUPERAntiSpyware and then cleanup any leftovers from your Desktop since you have have now broken it anyway.

 

No one asked you to uninstall anything. You are supposed to be only following the instructions given to you once you start the cleaning process. Supposed we asked you to run scans again to get new logs! You would have to download and reinstall again. You are supposed to wait for us to give you all instructions including any final cleanup. SUPERAntiSpyware and Malwareytes are actually programs that we recommend you keep installed on your PC and we recommend then you update and run scans frequently.


You are mixing together to separate and distincts functions.

• downloading
• installing

When you downloaded SUPERAntiSpyware.exe, you downloaded and save the installer file for the program. When you ran SUPERAntiSpyware.exe, you began the installation process for the program. It is here that you should have allowed SUPERAntiSpyware to install into its own default folder which is C:\Program Files\SUPERAntiSpyware

You decided to install the program to your Desktop instead. This is dangerous and can cause one program to overwrite the files for another program since they could possible have similar names on some files. This can result in broken programs, unexpected behavior, and inability to uninstall. Also installing these files where they do not belong can result in them being detected as malware and being deleted. For example: Having C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL is good but having C:\Documents and Settings\Andrea\Desktop\SASWINLO.DLL is not bad.

Another example, take the necessary and valid C:\Windows\explorer.exe file and copy it to your C:\ root folder. Almost every scanner you run will detect it as malware and delete it from the oot folder because it should not be there.

Are you sure that your truly already uninstalled SUPERAntiSpyware? Or did you simply just start deleting files? It was not uninstalled in previous logs. It still showed in Add/Remove Programs. Programs that are installed, must be uninstalled otherwise many drivers, registry entries, files and folder...etc will still be in use and cannot be deleted.