Symptoms of being hijacked

Sounds like you suspect you have a keylogger or something?

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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It should not be in start up, so I do not know what you are talking about.

But you should have Programs > uninstall a program

Open up a command prompt and copy and paste in the following and hit ENTER. This should take you to the uninstall programs list. Does it or not?

It isn't meant to FIND anything.

What's terrifying, turning off UAC? :confused Why? What's the problem?

Not a waste at all, I requested to see those logs and I would like for you to attach them and follow instructions.

Why are you thanking me? Do I detect sarcasm here? Like it was my fault or something? I did not ask you to download spybot.

 

The instructions are there so we can gather logs to look into your system to detect any malicious programs. Without the logs, there really isn;t much we can do. Since you are running Vista, please do the following:

Please click Start, All Program, Accessories and you will see ( among other things ) a Command Prompt entry.

• Right click the Command Prompt entry and select Run As Administrator.
  
  • It is critical that you run it this way.
  
  
• If you do this properly, a command prompt window will open with a title of Administrator Command Prompt.
• Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple/brown is merely informational.

cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
GetRunKey<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
ShowNew<-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.

Attach those logs if they run.

 

Are you able to download combofix.exe? Will it run?

You stated that someone from Bullguard logged into your computer and deemed it clean. How long ago was this?

Did you use a different computer to change all your email passwords?

( I have edited this thread due to unnecessary remarks. )

 

Do you have another computer available to you> if so, try downloading to it and transfer via CD or thumb drive. Here is a link:
MGtools

Again, what about Combo? Same issue?

 

We both know ComboFix is a safe program. So you may need to uninstall temporarily both Avast and Bullguard. You shouldn't be running two AV programs anyway.

 

So to summarize, you can't download or uninstall? You don't have another computer to use to do the downloads on. What other issues are you having, because aside from the suspected intrusion into your emails, this is sounding like a software issue at present. Do you have your Vista install disc?

 

That was not the full log. Please attach items to your posts. Can you now download and run MGTools?

 

Please ATTACH items to your posts!!

Have you tried running MGTools in safe mode?

Please Disable Spybot's TeaTimer --> Should have been done as per the R&R instructions!

* Run Spybot and click Mode
* Select Advanced Mode.
* Then click Tools and select Resident.
* Now in the right window pane, uncheck TeaTimer.
* Also while this is open, in the left column now select IE Tweaks
* and then in the right pane make sure all the Miscellaneous locks are unchecked.
* Now quit Spybot!

 

What log file? Did you try to attach a log? Which log?

What do you mean? Deleted by what?

Yes, you may wish to close your gmail account and establish a new one. Although it is possible to make a call on a cell phone and block the callers number, there is no way for him to make your phone block all numbers.

No you do not need to delete Spybot. In fact, you should run it and ATTACH the log for me to look at. I thought you said you were unable to download it.

What do you mean by this? When you power down and restart your computer, you just need to continuously hit F8 while the computer is first booting up. You should then have options and should choose Safe Mode with Networking. Then try to download MGTools and run it.

 

Would you be so kind as to address Tim's questions?

Attach the log perhaps.

What about this?

 

If you look at post number 3 in this thread, you will see a link to the Read and Run Me First procedures. Choose the guide for your operating system, and somewhere along the way there you will find clear and concise instructions on how to run MGTools.

What does? MGtools? So did you actually get it to run or not? You need to be clear. You said you could not run it but now you talk about what it lists in it's logs as if you know because you HAVE ran it. Do you have a C:\MGlogs.zip or not? If not go back to my instructions in post # 3 where you will see how to run it.

We don't need to see that at the moment.

 

Yes, but you have since ran it and TimW said he was not finding any malware in that log. So that's that out of the way.

Agree to the Trend Micro license agreement. May need to click "YES" to confirm twice not just once. This is really HijackThis. When MGTools is completely finished it will tell you to hit any key to continue. You know you are done then. You can then attach the C:\MGlogs.zip

 

Yes, but remember what I said? I would like to see the whole C:\MGlogs.zip, NOT individual logs from within it. If you are running MGTools then you should not have a browser open, best to shut it down, let it run, and THEN come back online.

 

You're welcome.

 

Remember how we discussed finding the conduit folder earlier on in the software forum? So to locate the zipped log I would like to see, click start > computer > double click C drive and now look carefully for a C:\MGlogs.zip. Is one there?

 

SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :filefind
  MGlogs.zip

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

You just gave a link to a bad website! Good job Firefox stopped me from going there. I am going to remove the link, edit it out.

 

Let me ask you something outright, are you questioning whether the tools I ask you to download are safe or not? If we do not have trust here, we do not have anything I'm afraid.