XP Internet Security 2012 Help please

Hello
I think I have read and done all of the things requested of me, any help and I would be grateful. I believe last sat. I got the Internet security 2012 malware. I tried removing it several times but it has contuined to respawn. My ISP provider (road runner) sent me a letter stating that I should not log on using the infected computer, they also said I needed to do a total wipe. So I have been working from my laptop and downloading to a USB flash drive and transferring to my desk top. I have unplugged my desk top from the router untill it is safe. Thanks for any help. CZ

 

My RR.log has failed to load because it is 4K bytes

 

Hi and welcome to Major Geeks, qcrail!

I will be analyzing your logs. Please be patient as there is a lot of information to review.

 

From Add/Remove Programs (via Control Panel), please uninstall the below:

• Java(TM) 6 Update 24

Please download Disable/Remove Windows Messenger by Doug Knox to your desktop.
See the download links under this icon: http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double-click MessengerDisable.exe
• Place a check-mark in Uninstall Windows Messenger
• Click Apply
• Click Exit

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Note: This is actually Trend Micro HiJackThis - v2.0.4
Choose Do a system scan only and select the following lines but do not click fix until you exit all explorer windows and all browser sessions including the one you are reading in right now:

After clicking Fix, exit out of Trend Micro HiJackThis - v2.0.4

Now we need to make use of ComboFix by sUBs

• Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop but do not run it!
  • If it is not on your desktop, the below will not work.
• Shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

KillAll::

File::
C:\Documents and Settings\Chris Zalatoris\Local Settings\Application Data\3561814uo04175a
C:\Documents and Settings\Chris Zalatoris\Templates\3561814uo04175a
C:\Documents and Settings\Chris Zalatoris\Local Settings\Application Data\803i82j2t1n4w4n4chv8ctj38cm3sxrimrn52307
C:\Documents and Settings\All Users\Application Data\803i82j2t1n4w4n4chv8ctj38cm3sxrimrn52307
C:\Documents and Settings\Chris Zalatoris\Local Settings\Application Data\l0ohgm48v10b74c
C:\Documents and Settings\Chris Zalatoris\Templates\l0ohgm48v10b74c
C:\Documents and Settings\Chris Zalatoris\Local Settings\Application Data\agqntoi62kohjl1
C:\Documents and Settings\Chris Zalatoris\Templates\agqntoi62kohjl1
C:\Documents and Settings\Chris Zalatoris\Templates\bdt.exe
C:\Documents and Settings\Chris Zalatoris\Templates\kff.exe
C:\Documents and Settings\Chris Zalatoris\Templates\tku.exe
C:\Documents and Settings\Chris Zalatoris\Templates\yfl.exe
C:\Documents and Settings\Chris Zalatoris\Templates\yuq.exe

Folder::
c:\documents and settings\Chris Zalatoris\Application Data\Viewpoint

DirLook::
c:\windows\PIF
c:\documents and settings\Chris Zalatoris\Local Settings\Application Data\Threat Expert
C:\Documents and Settings\All Users\Application Data\CA
C:\{80005DCA-0000-0000-32F6-D5CE28783E80}

FileLook::
c:\windows\SYSTEM32\DRIVERS\atapi.sys
c:\windows\SYSTEM32\ksuser.dll

Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E99421FB-68DD-40F0-B4AC-B7027CAE2F1A}]

RegLock::
[HKEY_USERS\S-1-5-21-3129692339-3349063710-2787916754-1007\Software\Microsoft\SystemCertificates\AddressBook*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode) 

• Save the above as CFScript.txt and make sure you save it to the same location (should be on your desktop) as ComboFix.exe
• At this point, you must exit all browsers now before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your desktop.
• Now use your mouse to drag CFScript.txt on top of ComboFix.exe.
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• This shall launch ComboFix.
  Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
• Allow ComboFix to update itself if prompted.
• When it finishes, a log will be produced at C:\ComboFix.txt
  Note: If after running ComboFix you discover none of your programs will open up because you receive the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
• Attach this log to your next message. (How to attach items to your post)

Now we need to run TDSSKiller by Kaspersky
Follow the instructions here and attach your log when you are finished. (How to attach items to your post)


Please download MBRCheck by GeeksToGo to your desktop.
See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double click MBRCheck.exe to run (Vista and Win7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (How to attach items to your post)

Now install the current version of Sun Java from: Sun Java Runtime Environment

Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

*** Let me know how the PC is running after you have completed these steps! ***
Also let me know if you are having any issues with missing/hidden desktop icons, start menu, quick launch, program files​

 

I have done everything as requested but I looked into the C\Documentsandsettings\All Users\Templates\ and found bdt.exe, kff.exe, tku.exe, yfl.exe, yuq.exe. and I am assuming that those are apart of the problem. Thanks for the help so far.

 

Also jqs.exe is running in my Windows task manager, just FYI

 

jqs.exe is java quick starter.

you didn't answer my questions:

*** Let me know how the PC is running after you have completed these steps! ***
Also let me know if you are having any issues with missing/hidden desktop icons, start menu, quick launch, program files

 

I haven't noticed anything different it seams to be running fine although I haven't plugged back into the internet yet. I will try that next if you think it is a good idea. what about those files bdt.exe, kff.exe, tku.exe, yfl.exe, yuq.exe they were apart of the Kill all in the Combo fix.
Thanks again CZ

 

Yes, these were traces of malware. They're gone now.

Try it after this fix.

Now we need to make use of ComboFix by sUBs

• Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop but do not run it!
  • If it is not on your desktop, the below will not work.
• Shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

KillAll::

FCopy::
c:\windows\ServicePackFiles\i386\atapi.sys | c:\windows\SYSTEM32\DRIVERS\atapi.sys
c:\windows\ServicePackFiles\i386\ksuser.dll | c:\windows\SYSTEM32\ksuser.dll
c:\windows\ServicePackFiles\i386\kbdclass.sys | c:\windows\SYSTEM32\DRIVERS\KBDCLASS.SYS

Quit::

• Save the above as CFScript.txt and make sure you save it to the same location (should be on your desktop) as ComboFix.exe
• At this point, you must exit all browsers now before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your desktop.
• Now use your mouse to drag CFScript.txt on top of ComboFix.exe.
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• This shall launch ComboFix.
  Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
• Allow ComboFix to update itself if prompted.
• When it finishes, a log will be produced at C:\ComboFix.txt
  Note: If after running ComboFix you discover none of your programs will open up because you receive the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
• Attach this log to your next message. (How to attach items to your post)

*** Let me know how the PC is running after you have completed these steps! ***​

 

A question when running the combo fix it asks about a Windows Recovery Consol but I donot have an active internet connection will this cause any problems?

 

A question when running the combo fix it asks me about a Windows Recovery Consol but I donot have an active internet connection will this cause any problems?
Everything seems to be running correctly nothing seems to be missing.

 

No, it won't. Proceed.

That's good to know

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Thanks for your help, before I remove everything I ran Malware Bytes again and it found a backdoor agent in registry key. will i continue to get those, I haven't been online so how would they get there.

 

It's most likely something from system restore. Continue with the clean up steps which will flush out these infected system restore points and then if you still have problems, attach any new MBAM logs

 

Everything seems ok Malwarebytes seems to be running slow it has taken about twice as long to run compaired to the last time I ran it. Do I leave the settings the same or should I revert them?

 

I would recommend using the same settings that were described in the Removal Procedure

If you're doing a Full Scan instead of a Quick Scan, it's going to take a lot longer
Also I don't know if you've selected to scan more than one storage device or not.

Are you scanning this drive as well? If so, you can expect MBAM longer to complete the scan.

 

Well I seam to still be getting the same item poping up. Here is my MB log. Thanks again

 

Let's take another look.

Please download SystemLook by jpshortstuff to your desktop.

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main text-field:
  
  Code:

  :filefind
  aspimgr.exe
  winud.exe
  ~1.tmp
  _check32.bat
  db32.txt
  s32.txt
  ws386.ini 
  :regfind
  {860bb45d-ba01-4ddb-a10f-39c8945b5f79}
  HKEY_LOCAL_MACHINE\Software\Microsoft\Sft
  :service
  Microsoft ASPI Manager
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. (How to attach items to your post)
  Note: The log be found on your desktop entitled SystemLook.txt

 

So here is the Systemlook txt. it seems that whenever I am restarting that the files are coming back.

 

Question, are you able to do the following:

Start > Run > services.msc
Does a Services dialog box pop up?
Looks like this:
http://www.theeldergeek.com/images/Services/ServicesConsole.gif

Let me know whether this will open for you or not.

Which files are coming back?

 

Yes services does run and look like your picture. The files are the malware that keep poping up after a restart, or thats what it seems to happen

 

Is there a service in there called: Microsoft ASPI Manager??

 

Nope

 

Let's continue to look a bit deeper, complete the below steps:

Now we need to make use of ComboFix by sUBs

• Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop but do not run it!
  • If it is not on your desktop, the below will not work.
• Shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

KillAll::

File::
C:\Documents and Settings\Chris Zalatoris\Application Data\Microsoft\Protect\hfvh.fx
C:\Documents and Settings\Chris Zalatoris\Application Data\Microsoft\Protect\s32.txt
C:\Windows\ws386.ini
C:\Windows\db32.txt
C:\Windows\s32.txt
C:\Windows\f32.txt

Driver::
Microsoft ASPI Manager

Folder::
C:\Documents and Settings\Chris Zalatoris\Application Data\Microsoft\Protect

Registry::
[-HKLM\SOFTWARE\Microsoft\Sft]
[HKEY_USERS\S-1-5-21-3129692339-3349063710-2787916754-1007\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit]
"LastKey"=-
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit]
"LastKey"=-

• Save the above as CFScript.txt and make sure you save it to the same location (should be on your desktop) as ComboFix.exe
• At this point, you must exit all browsers now before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your desktop.
• Now use your mouse to drag CFScript.txt on top of ComboFix.exe.
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• This shall launch ComboFix.
  Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
• Allow ComboFix to update itself if prompted.
• When it finishes, a log will be produced at C:\ComboFix.txt
  Note: If after running ComboFix you discover none of your programs will open up because you receive the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
• Attach this log to your next message. (How to attach items to your post)

Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

Please download OTL by Old Timer to your desktop.
See the download links under this icon: http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

1. Double-click OTL.exe to run (Vista and Win7 right click and select Run as Administrator)
2. When OTL opens, change the Output (at the top-right portion of the program) to Minimal Output.
3. Put check-marks in LOP Check and Purity Check.
4. Now click the http://img171.imageshack.us/img171/2405/runscanotl.png button.

When the scan is complete, a log entitled OTL.txt will be created on your desktop.
Attach this log to your next message. (How to attach items to your post)

DO NOT REBOOT AFTER DOING THIS LAST STEP!!​

 

Before I do these should my system restore be active or not active?

 

It should be active.

 

Hello Sorry for the delay had a little problem with windows loading. It seeems as through it is slower that normal but I could be wrong. I also got a OTG Extras.txt let me know if you need that as well. Thanks again.

 

Did you have to perform a chkdsk before entering Windows?

The above shows previous signs of data corruption that were corrected by chkdsk.


Let's make sure any signs of SFT are gone. Hopefully you have not rebooted.

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main text-field:
  
  Code:

  :filefind
  hfva.fx
  wmic.exe
  aspimgr.exe
  winud.exe
  ~1.tmp
  _check32.bat
  db32.txt
  s32.txt
  ws386.ini 
  :regfind
  HKEY_LOCAL_MACHINE\Software\Microsoft\Sft
  :service
  Microsoft ASPI Manager
  :dir /s
  c:\documents and settings\Chris Zalatoris\Application Data\Microsoft
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. (How to attach items to your post)
  Note: The log be found on your desktop entitled SystemLook.txt

 

I did turn off last night I will gladly reperform the tasks from yesterday but I received an error when the desktop loaded.

Error Loading C:\Docume~1\chrisz~1\applic~1\micros~1\protect\hfva.fx

Now the mouse pointer is a hourglass when I clicked a program on the desktop main screen?

 

Yes please perform the tasks here again: http://forums.majorgeeks.com/showpost.php?p=1657480&postcount=24

Attach the new logs

Then run the steps here about SystemLook: http://forums.majorgeeks.com/showpost.php?p=1657850&postcount=28

Attach the system look log.

Also, feel free to rescan with MBAM after you have attached the SystemLook log. But don't reboot if MBAM asks you to (in-case it finds the same entry).

 

No I did not have to perform a chkdsk.

Did you have to perform a chkdsk before entering Windows?

Quote:
FOUND.000 Jun 13 2009 "found.000"
FOUND.001 Nov 22 2010 "found.001"
FOUND.002 Nov 18 2009 "found.002"
FOUND.003 Dec 10 2010 "found.003"
FOUND.004 Dec 10 2010 "found.004"

The above shows previous signs of data corruption that were corrected by chkdsk.
Here are the logs.

 

What problems are you still experiencing? Let's do another check with SystemLook.

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main text-field:
  
  Code:

  :filefind
  hfva.fx
  S-1-5-21-3129692339-3349063710-2787916754-1007
  :regfind
  S-1-5-21-3129692339-3349063710-2787916754-1007
  SFT
  :folderfind
  S-1-5-21-3129692339-3349063710-2787916754-1007
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. (How to attach items to your post)
  Note: The log be found on your desktop entitled SystemLook.txt

 

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

 

Working on the first one not sure what "Be sure the "Save as" type is set to "all files" means?

 

Here are the logs and the registry accepted the change.

 

Copy the bold text below to notepad. Save it as fixme2.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now I would like you rerun MBAM, attach its latest log, then let me know which problems if any you are still having.

 

MBAM is running should I do a reboot to check the computer or wait. Can I adjust my msconfig start up seems so slow I did have a couple of programs not loading on startup.

 

Attach the log first, I want to make sure its clean before you reboot.

 

log is here

 

Looks good, go ahead and reboot your PC. Then tell me of any problems you are still having (if any).

Should not appear anymore. Let me know if this is true.

 

Big Blue screen
A problem has been detected and windows has been shut down to prevent damage to your computer.

Registry_Error
if this is the first time you've seen this stop error screen, restart your computer. If this screen apears again, folow these steps.

blah blah

Technical information:
*** STOP: 0x00000051 (0x00000004, 0x00000001, 0xE3D425A8, 0x00002DA0)

Beginning dump of physical memory
physical memory dump complete.
Contact your system administrator or technical support group for futher assistance.

 

Have you already tried rebooting after getting that blue screen?

 

I am now was waiting to here from you. Blue screen again

 

When you ran this registry fix: http://forums.majorgeeks.com/showpost.php?p=1658063&postcount=36

Did you get a success message or not?

 

I have had sucess on all of the reg. fixes I did however get a Generic hosy process error for win 32 services. thats the only error I have gotten.

 

I want you to try the following:

1. Restart the computer.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key.
3. When you get to the boot menu, use the arrow keys to select Last Known Good Configuration (your most recent settings that worked)
4. Then Press Enter.

Let me know if you you were able to get to your desktop.

 

I tried the Last Known Good Configuration (your most recent settings that worked) and it returned to the Blue screen

 

I due have a Floppy Diskette seek failure but have had that before the problems of the malware just FYI I didn't think it would effect what we were doing.

 

Are you able to boot into Safe Mode?

1. Restart the computer.
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key.
3. When you get to the boot menu, use the arrow keys to select Safe Mode
4. Then Press Enter.

 

it appears to be stuck