Experts, please HELP!!

Ok,
I got the wifes bosses laptop here, with the report that OpenCloud Security has been bugging him for $$, as well he said there was an email in his inbox from himself with Russian writing... Told him to shut down, and send it home.
I have read and Run the READ & Run thread with only minimal results...
AVG was the AV running, and I believe now has been compromised as I am wholly unable to uninstall. Tried 2 AVG removers (linked from here as well as AVG) and no joy. Tried manually ripping it out, but still ComboFix reports it installed.
When I try to install (after running different RKill's) in either normal or Safe Mode I can sometimes run an app 1 time, then get permission errors (anything from The sysadmin has set policies, to you may not have the appripriate permissions...)
Can't run HijackThis, MalwareBytes, Stinger, procexp but I did get a good run out of MGTools (logs attached).
Not sure where to go from here, but I sure do need someones kind assistance!
Thanks in advance fellow geeks!

 

Also wanted to add some more info that I learned...
I found that a process svchost.exe was running, and clicking up memory, as well as opening network connections and using up quite a large chunk of internet bandwidth. Some of the connections were to what I think were malware/virus spreading pages as one looked like google but wasn't, and another was some tech support site. I used netstat -ano | find "ESTAB" to determine what process and what site the connection was to. I don't have a sniffer installed, so I don't know what kind of payload (if any) there was, but I know from task manager networking tab it was using a good hunk-o-bandwidth.

One other observation you will see in the logs, is there is a process Image name 2864435686:422462549.exe running I am unable to kill no matter what I try. I did find a file in c:\windows named 2864435686 with no extension created today, but deleting it did no good... :cry

I also tried using perfect uninstaller to get avg uninstalled still to no avail. I DO however have SASCore.exe running, so I guess SuperAntiSpyware is running at least at some level...

I have been looking around the forum and wondering, is there any pay option for dedicated support? If so, lemme know please! You have my email. I would love to get this machine off my desk and go back to my day job!

Again, thanks for all you do here, this site has saved my bacon more than once!

:zzz
Fixr

 

This is a Zero Access infection.

Disregard this warning and run ComboFix if it will let you.

 

Dude, you ROCK!!!!!

It worked great, and after a bunch of reboots, I seem to be mostly clean!
I have re-installed MalwareBytes (found 4 more infections) , as well as AVG Internet Security (found Housecall in Temp IE files), and everything SEEMS to be working well except Internet Explorer (cannot access the specified device, path or file. You may not have the appropriate permissions to access the item).
I suppose you will want some more logs? :major
Let me know what you need, as everything seems to be working now except IE...

Again, you guys are awesome! I just might have to go buy some SWAG to show my support!

 

Do not re-install AVG until we are certain you are clean. Please uninstall it again.

Yes, please attach the following logs.
These include:

• log from ComboFix (You don't have to rerun this, just attach c:\ComboFix.txt)
• log from MBAM (if it will run now)
• log from SAS (if it will run now)
• log from RootRepeal (if it will run now)

http://img822.imageshack.us/img822/6835/baticon.gif Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

 

Well, looks like I wasn't as far ahead as I thought...
Can't get AVG to uninstall again.

attached are the logs I could get...

 

Does this include attempting to run RootRepeal?

I see you tried to run RootkitRevealer which was not asked of you. They are two different programs

Here are the instructions for how to run RootRepeal: Running RootRepeal

 

Ok, I am paying attention now! :-o

Here you go.

 

Have you run the removal tool since you reinstalled it again? If you haven't yet, please do so now. Then proceed with the following:

http://img853.imageshack.us/img853/6741/addremovexp.gif From Add/Remove Programs (via Control Panel), please uninstall the below:

• AVG 2012 (if it still appears)
• Java(TM) 6 Update 15

http://img839.imageshack.us/img839/3005/combofixicon.gif Now we need to make use of ComboFix by sUBs

• Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop but do not run it!
  • If it is not on your desktop, the below will not work.
• Shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.
• Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

[COLOR="DarkRed"]KillAll::[/COLOR]
[COLOR="DarkRed"]Driver::[/COLOR]
YZZAIXRFD
AVGIDSEH
Avgrkx86
Avgtdix
Avgfwdx
Avgfwfd
AVGIDSDriver
AVGIDSFilter
AVGIDSShim
[COLOR="DarkRed"]File::[/COLOR]
c:\docume~1\Stephan\LOCALS~1\Temp\YZZAIXRFD.exe
c:\windows\system32\drivers\AVGIDSShim.sys
c:\windows\system32\drivers\AVGIDSFilter.sys
c:\windows\system32\drivers\AVGIDSDriver.sys
c:\windows\system32\drivers\avgfwdx.sys
c:\windows\system32\drivers\avgrkx86.sys
c:\windows\system32\drivers\AVGIDSEH.sys
c:\windows\system32\drivers\avgmfx86.sys
c:\windows\system32\drivers\avgtdix.sys
C:\Documents and Settings\All Users\Application Data\PKP_DLdu.DAT
C:\Documents and Settings\All Users\Application Data\PKP_DLdw.DAT
C:\Documents and Settings\Stephan\My Documents\avgbak.reg
C:\Documents and Settings\All Users\Desktop\AVG 2012.lnk
C:\WINDOWS\system32\AK083E209605E394C.lie.bad
C:\WINDOWS\system32\AK083E209605E394C.lie
C:\WINDOWS\system32\crypt32(2).dll
C:\Documents and Settings\Stephan\Local Settings\temp\DIO17.tmp
C:\Documents and Settings\Stephan\Local Settings\temp\DIO3A.tmp
C:\Documents and Settings\Stephan\Local Settings\temp\MAR14.tmp
C:\Documents and Settings\Stephan\Local Settings\temp\MAR15.tmp
C:\Documents and Settings\Stephan\Local Settings\temp\STS3C.tmp
C:\Documents and Settings\Stephan\Local Settings\temp\toolbar_log.txt
C:\Documents and Settings\Stephan\Local Settings\temp\WHR.exe
C:\Documents and Settings\Stephan\Local Settings\temp\WSM.exe
C:\Documents and Settings\Stephan\Local Settings\temp\~DFFA31.tmp
[COLOR="DarkRed"]FileLook::[/COLOR]
c:\windows\system32\drivers\redbook.sys
[COLOR="DarkRed"]Folder::[/COLOR]
C:\Program Files\AVG
C:\$AVG
c:\program files\AVG Secure Search
c:\program files\Common Files\AVG Secure Search
c:\documents and settings\All Users\Application Data\AVG2012
C:\Documents and Settings\Stephan\Application Data\AVG2012
C:\Documents and Settings\Stephan\Application Data\AVG Secure Search
c:\windows\system32\drivers\AVG
[COLOR="DarkRed"]Registry::[/COLOR]
[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{95B7759C-8C7F-4BF1-B163-73684A933233}"=-
[-HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj.1]
[-HKEY_CLASSES_ROOT\AVG Secure Search.PugiObj]
[-HKEY_CLASSES_ROOT\clsid\{95b7759c-8c7f-4bf1-b163-73684a933233}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"AVG_TRAY"=-
"vProt"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\extensions]
"{1E73965B-8B48-48be-9C8D-68B920ABC1C4}"=-
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
"BootExecute"=hex(7):61,75,74,6f,63,68,65,63,6b,20,61,75,74,6f,63,68,6b,20,2a,00,00
[COLOR="DarkRed"]SecCenter::[/COLOR]
FW: AVG Firewall *Disabled* {8decf618-9569-4340-b34a-d78d28969b66}

• Save the above as CFScript.txt and make sure you save it to the same location (should be on your desktop) as ComboFix.exe
• At this point, you must exit all browsers now before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your desktop.
• Now use your mouse to drag CFScript.txt on top of ComboFix.exe.
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• This shall launch ComboFix.
  Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
• Allow ComboFix to update itself if prompted.
• When it finishes, a log will be produced at C:\ComboFix.txt
  Note: If after running ComboFix you discover none of your programs will open up because you receive the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
• Attach this log to your next message. (How to attach items to your post)

http://img685.imageshack.us/img685/3557/tdsskiller.gif Now we need to run TDSSKiller by Kaspersky
Follow the instructions here and attach your log when you are finished. (How to attach items to your post)


Please download MBRCheck by GeeksToGo to your desktop.
See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double click MBRCheck.exe to run (Vista and Win7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (How to attach items to your post)

http://img225.imageshack.us/img225/2641/win32diag.gif Please download Win32kDiag to the root of your C:\ drive. It must be saved here or the below will not work!

• Now press and hold the http://img849.imageshack.us/img849/4325/windowkey.gif Windows key on your keyboard, then press the letter r on your keyboard.
• This opens the Run dialog box.
• Then copy the below bold text and paste it into the Open: text-field and press ENTER.
  C:\win32kdiag.exe -f -r
  
• When it's finished, there will be a log called Win32kDiag.txt on your desktop.
• Attach this log to your next message. (How to attach items to your post)

http://img51.imageshack.us/img51/6489/javaicon.gif Now install the current version of Sun Java from: Sun Java Runtime Environment

Please download SystemLook by jpshortstuff to your desktop.

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :filefind
  iexplore.exe
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. (How to attach items to your post)
  Note: The log be found on your desktop entitled SystemLook.txt

http://img822.imageshack.us/img822/6835/baticon.gif Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

LET ME KNOW HOW THE PC IS RUNNING AFTER YOU HAVE COMPLETED THESE STEPS​

 

duh... I guess I shoulda RTFM like I preach at work! ;-)

 

Attempting to uninstall Java 6 Update 13

Error 1704 An installation for AVG 2012 is currently suspended. You must undo the changes made by that installation to continue.


Do I want to undo these changes?

 

No, we'll uninstall Java 6 Update 13 later. Proceed to the next step

 

interesting, the window that threw that error stated 13, but 15 is what I was trying to uninstall.....

 

Coming up on 1 hr mark watching the blue screen;

Rebooting Windows . . . Please wait
Please allow ComboFix to reboot the machine.
WARNING!! Do not Manually reboot the machine yourself...

minimal drive activity, but there IS activity....

What's "TOO" long?

 

coming up on 3 hrs now, heading to bed so I will let it ride but I still see the same exact situation,

Rebooting Windows . . . Please wait
Please allow ComboFix to reboot the machine.
WARNING!! Do not Manually reboot the machine yourself...

minimal drive activity, but there IS activity....


will check the forum in the morning...

Gnite and thanks!

 

It should have finished by now. I'm just kind of reluctant to tell you to force shutdown / restart. You have one of the newer infections which is fairly difficult to remove. I do not want it to damage your OS more than what has already been done.

Hopefully it will have finished and prepared a log report by the morning.

 

Well, we forgot it's a laptop, and it was preparing to Standby when I woke up. wouldn't respond, so I killed it. when it came up combofix finished, and attached is the log...


got my fingers crossed it's not too bad, but it DID come back up...

 

Go ahead and proceed with the rest of the instructions

 

Well, here is everything I gathered after completing the tasks you mentioned.

I still can't seem to get IE working, so I will try an alternate browser while you look over the logs.

 

http://img839.imageshack.us/img839/3005/combofixicon.gif Now we need to make use of ComboFix by sUBs

• Make sure that ComboFix.exe that you downloaded while doing the READ & RUN ME is on your desktop but do not run it!
  • If it is not on your desktop, the below will not work.
• Shut down your protection software now (antivirus, antispyware...etc) to avoid possible conflicts.
• Open Notepad and copy/paste the text in the below code box into Notepad:

Code:

[COLOR="DarkRed"]KillAll::[/COLOR]
[COLOR="DarkRed"]Driver::[/COLOR]
DQNB
QCESXWZ
WSM
XVXGT
[COLOR="DarkRed"]FCopy::[/COLOR]
C:\WINDOWS\system32\dllcache\iexplore.exe | C:\Program Files\Internet Explorer\iexplore.exe
[COLOR="DarkRed"]File::[/COLOR]
c:\docume~1\Stephan\LOCALS~1\Temp\DQNB.exe
c:\docume~1\Stephan\LOCALS~1\Temp\QCESXWZ.exe
c:\docume~1\Stephan\LOCALS~1\Temp\WSM.exe
c:\docume~1\Stephan\LOCALS~1\Temp\XVXGT.exe

• Save the above as CFScript.txt and make sure you save it to the same location (should be on your desktop) as ComboFix.exe
• At this point, you must exit all browsers now before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your desktop.
• Now use your mouse to drag CFScript.txt on top of ComboFix.exe.
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
• This shall launch ComboFix.
  Note: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
• Allow ComboFix to update itself if prompted.
• When it finishes, a log will be produced at C:\ComboFix.txt
  Note: If after running ComboFix you discover none of your programs will open up because you receive the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
• Attach this log to your next message. (How to attach items to your post)

Let me know if Internet Explorer now works.

http://img822.imageshack.us/img822/6835/baticon.gif Now run C:\MGtools\GetLogs.bat by double-clicking it (Vista and Win7 right-click and select Run as Administrator)
Then attach C:\MGlogs.zip to your next message. (How to attach items to your post)
Notes:

• This will automatically update all the logs inside MGlogs.zip
• Make sure you click Accept on the License Agreement from Trend Micro HiJackThis - v2.0.4 twice if prompted.

By the way, you do not have to attach all the logs into 1 .zip file. I'd prefer if you would attach them separately.

 

Outstanding!
IE works, and everything looks to be happy...

Attached are the requested logs in the requested format. :-o



I haven't surfed anywhere as I am currently SANS AV software.

Looking forward to your recommendations for what software he will be advised to purchase! :major

 

Your logs are clean now as well.

The following page may help with your decision: Top Freeware Picks

What type of software are you referring to?

There is not an option for that. If you would like to help out by purchasing some Major Geeks "gear", see the following: Support Majorgeeks: Majorgeeks Geek Wear. Hats, T-Shirts, Hoodies

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

My thanks to you for your help with this compete pain in the REAR!

After looking around, I decided to use AVG Internet Security that will not only give him AV but firewall, email, and link security.

I will have to get some gear for sure!!!

One last question...
While working on this laptop in my "spare" time, I have a server at my "day job" that shows signs of some sort of infection that has me concerned...

First, and most obvious is no logon prompt, just a black screen, but it's on the network.
Second Terminal Services isn't starting, Com+ Event System won't start, and all the desktop icons became ".LNK" files...

This looked strangely similar to the issues seen from Zero Access, could this be a variant? it's got full on McAfee Enterprise with HIPS and it's Server 2008 Enterprise...

Any thoughts? Do you think this needs to be reported to our security office, or just some other odd thing Microsoft hasn't figured out how to help me fix yet? (I have a trouble called into them already)..

Again, thanks in advance!!!

 

You're welcome.

Does not sound like Zero Access to me. Sounds like a problem with Windows, which may have been caused by some other type of malware being present. You probably should have Security department take a look at it.

 

Hey there!
Well, I suggested he upgrade to the paid version of AVG which apparently prompted him to uninstall and now it won't install AVG back.

I was able to get Avast up and installed, and Super Anti Spyware, as well as Malware bytes, all clean scans.

Are there more logs you might need to find the issue, or should I recommend upgrading to Windows 7 and reinstall?

Thanks again for your help!:major

 

It does not sound like you are having malware issues. I would re-run the AVG removal tool if you plan on sticking with Avast is all. Remember, you do not want to have more than one Anti-Virus installed / running.

This is not necessary.

You're welcome