possible software/malware problem

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mark1963, Nov 12, 2011.

  1. mark1963

    mark1963 Private E-2

    Hi Guys,
    i have an issue with my Acer Aspire z series. it wont log off and has intermittent problems with the internet connection and wi-fi either slowing down considerably or not working at all. my wife uses the computer to connect to her servers at work and says she is continually thrown out. however if started in safe mode the computer works fine. this makes me think i have a software issue. a computer savvy friend suggested i download hijack this which has taken a snap shot of all programmes currently running on the computer. trouble is i don't know what is good or bad! can someone offer me advice if i have something running which is causing me these issues?
    Thanks very much.
     

    Attached Files:

    mark1963, Nov 12, 2011
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi and welcome. For me to rule out malware as a possible cause you will need to follow through with the below.


    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    Kestrel13!, Nov 12, 2011
    #2
  3. mark1963

    mark1963 Private E-2

    Hi,

    here are my logs. i have followed instructions to the letter.
    let me know what you think.
    thanks,
    Mark
     

    Attached Files:

    mark1963, Nov 21, 2011
    #3
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not quite. You skipped the log from ComboFix.

    Also you ignored the upfront warnings about having multiple antivirus/security programs with active protection running. And this may be the reason why you are having performance problems.



    Uninstall each of the below immediately
    • Ad-Aware
    • Double Anti-Spy ( may or may not go away with Ad-Aware uninstall )
    • Microsoft Security Essentials ( or Microsoft Security Client)
    • McAfee Security Scan Plus
    • SpeedingUpMyPC v2.2
    • ThreatFire
    Then reboot your PC. After reboot, tell me how it is running now.

    Also you need to uninstall the below:

    Java(TM) 6 Update 14 <<< way out of date
    SpeedingUpMyPC v2.2 <<< I don't recommend tools like this at all.
     
    Last edited: Nov 21, 2011
    chaslang, Nov 21, 2011
    #4
  5. mark1963

    mark1963 Private E-2

    Ok here is comboFix log. I will run computer for a 2 days and see if it is working better and report back. I didn't run combofix because instructions said install but not to run? Did I miss something? I have now uninstalled all the antivirus/security programs but am worried I am running with no protection at all?
    thanks and regards,
    Mark :)
     

    Attached Files:

    mark1963, Nov 22, 2011
    #5
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes the instructions on our pages say to run it. ;)

    I assume you have uninstalled all those programs and are now testing to see how it is performing?

    Once all is verified to be good, you will need to get properly protected ( that is ONE antivirus program, one realtime antispyware protection-now quite commonly included with your antivirus program, one firewall).

    DO NOT install Threatfire. Contrary to their advertisements, I have never heard anything but problems from everyone who has installed it.
     
    chaslang, Nov 22, 2011
    #6
  7. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    

KILLALL::

DirLook::
C:\Users\Cassidy Family\AppData\Local\{004287ED-A3DF-4933-B6CD-F5F6A5AAFFA9}
C:\Users\Cassidy Family\AppData\Local\{03BB3BFE-16A3-4622-87C5-743C15FF1558}
C:\Users\Cassidy Family\AppData\Local\{040376B5-E53A-4499-8AFC-EC643760A7D4}
C:\Users\Cassidy Family\AppData\Local\{04C9FCC8-6055-4515-AE6C-8570EA8673B4}
C:\Users\Cassidy Family\AppData\Local\{0E02528E-40FF-490D-B7C6-E4B2F2713273}
C:\Users\Cassidy Family\AppData\Local\{0FF59813-F178-4887-A5D1-B828E7ED9FF0}
C:\Users\Cassidy Family\AppData\Local\{104969EF-09AB-46EF-9C0A-2DD1C839F177}
C:\Users\Cassidy Family\AppData\Local\{13302E18-589A-4D3C-9AD2-D3E99F260229}
C:\Users\Cassidy Family\AppData\Local\{14A2732E-9599-44FB-94E6-C0E73ED44DCE}
C:\Users\Cassidy Family\AppData\Local\{16C2DE0E-F1E2-48D1-9391-97A129E5BF98}
C:\Users\Cassidy Family\AppData\Local\{18DB844B-E395-4453-B8F1-8CC2EE42F1BE}
C:\Users\Cassidy Family\AppData\Local\{1B0E408B-789D-455B-80A8-98860D6181BA}
C:\Users\Cassidy Family\AppData\Local\{1BD397FA-893B-4BBC-A31C-0D64644B6EA2}
C:\Users\Cassidy Family\AppData\Local\{1CF2447F-AEA0-43FF-A0E0-7C94A60C45DD}
C:\Users\Cassidy Family\AppData\Local\{1F8C6602-ACA6-489F-BB53-A95167F7EC27}
C:\Users\Cassidy Family\AppData\Local\{218E14B9-1F5B-4C77-B242-BB200E7962A9}
C:\Users\Cassidy Family\AppData\Local\{22D82951-56B0-4C5C-A64E-581CEFF2034C}
C:\Users\Cassidy Family\AppData\Local\{2350FD2A-C0A3-442C-9842-B07D41F81E2D}
C:\Users\Cassidy Family\AppData\Local\{24B78873-A888-4480-80F8-A72B50084A7C}
C:\Users\Cassidy Family\AppData\Local\{24DE8C14-66AE-49DC-A9A9-B1AF626B150F}
C:\Users\Cassidy Family\AppData\Local\{265564D7-4F66-4EC1-883E-14157F97FD58}
C:\Users\Cassidy Family\AppData\Local\{2880C659-DD3E-4BDB-B248-6E47032B5915}
C:\Users\Cassidy Family\AppData\Local\{2C262D2C-8F8D-459F-9F9C-86332D7C0879}
C:\Users\Cassidy Family\AppData\Local\{2F02BD6E-6AA9-4148-8273-A4F5C0C24607}
C:\Users\Cassidy Family\AppData\Local\{2F61AAD6-B270-4586-8B81-7BAB34B0B6F4}
C:\Users\Cassidy Family\AppData\Local\{2F6EBA9C-1CEC-4135-A8CD-CE1CC44F980F}
C:\Users\Cassidy Family\AppData\Local\{351B3C72-8FA8-4DB7-9897-762952016D41}
C:\Users\Cassidy Family\AppData\Local\{35CF7323-69D8-4CCE-9CE8-8C193A076290}
C:\Users\Cassidy Family\AppData\Local\{371B32E5-A2BD-4684-A844-B30E5F484EF4}
C:\Users\Cassidy Family\AppData\Local\{376C408F-D9AB-4D96-B202-FA004ED5FB73}
C:\Users\Cassidy Family\AppData\Local\{37CD2ECC-6B1C-4482-A00A-C2BF93E768E6}
C:\Users\Cassidy Family\AppData\Local\{384D301E-79B0-4686-8557-E0D919CDDF5C}
C:\Users\Cassidy Family\AppData\Local\{3B045D91-473C-4718-9F4B-349B5D3FC756}
C:\Users\Cassidy Family\AppData\Local\{3B3919D5-0B75-4962-8C82-54A3CC5D3BB3}
C:\Users\Cassidy Family\AppData\Local\{3DEBCD01-CBA6-4A0B-A804-6DE361EB5B7D}
C:\Users\Cassidy Family\AppData\Local\{42370DCA-1DB2-403F-A327-E39015E0C979}
C:\Users\Cassidy Family\AppData\Local\{428A6C44-FACF-46BD-A32C-1698851B3FC1}
C:\Users\Cassidy Family\AppData\Local\{4299F78D-E77D-4817-B56C-63A92467DEA0}
C:\Users\Cassidy Family\AppData\Local\{44297DEA-2757-4CAE-96EA-75585404DFDE}
C:\Users\Cassidy Family\AppData\Local\{45407472-6687-4466-8CCC-D311E0337212}
C:\Users\Cassidy Family\AppData\Local\{4C3BFF9F-D38D-43A1-B761-D272F9C1D306}
C:\Users\Cassidy Family\AppData\Local\{4E64053C-E98C-4161-8F21-0175D9092F0B}
C:\Users\Cassidy Family\AppData\Local\{4EFBAF8D-BB58-4C42-857E-A5E4F816F83B}
C:\Users\Cassidy Family\AppData\Local\{4F4BC797-690A-477A-84E8-EDBA97589231}
C:\Users\Cassidy Family\AppData\Local\{51810A32-5AEF-4159-B840-FADC7E2D82AE}
C:\Users\Cassidy Family\AppData\Local\{52901084-7DDE-4158-B647-2276515DBCCE}
C:\Users\Cassidy Family\AppData\Local\{53B7BB25-7999-47CC-9D7F-A70BC7ACB102}
C:\Users\Cassidy Family\AppData\Local\{53E46424-0B05-46EF-8C61-9E410C8FB204}
C:\Users\Cassidy Family\AppData\Local\{550FCDA8-8676-4473-94B6-1EB4CFBACF20}
C:\Users\Cassidy Family\AppData\Local\{55235054-BF14-4E07-B72D-D5EAFCED37E6}
C:\Users\Cassidy Family\AppData\Local\{59FAD7F2-CC4B-4CEC-ABC3-8A51EF9D4E35}
C:\Users\Cassidy Family\AppData\Local\{5A47EFEB-3F09-47C0-B090-5294B051A447}
C:\Users\Cassidy Family\AppData\Local\{5B23487F-D835-425C-97CC-BDB4F56C061D}
C:\Users\Cassidy Family\AppData\Local\{5B7DC8E8-3641-4809-BF82-4CD0C2FE58D9}
C:\Users\Cassidy Family\AppData\Local\{5D8DE06F-EC83-4ED8-9032-11F5A581B0C5}
C:\Users\Cassidy Family\AppData\Local\{5DD44EBD-D5E1-46ED-8033-D9908E02D6E9}
C:\Users\Cassidy Family\AppData\Local\{5E0002EC-0278-45B1-A0E6-C1F6756404AC}
C:\Users\Cassidy Family\AppData\Local\{62424973-0405-4D80-9AF8-B6FF76304A68}
C:\Users\Cassidy Family\AppData\Local\{62EA0DFC-73A8-42FA-AB99-F06C3C162E72}
C:\Users\Cassidy Family\AppData\Local\{63BCD42F-683B-4ABA-BF3D-2DE9A20ED812}
C:\Users\Cassidy Family\AppData\Local\{659E74D6-1B6C-47D1-881F-577EB51F9E7C}
C:\Users\Cassidy Family\AppData\Local\{668B3F68-BB74-41A0-B95A-99E33EB98BD8}
C:\Users\Cassidy Family\AppData\Local\{67A9258F-6B72-43A3-9CA9-8B6D4A65BB93}
C:\Users\Cassidy Family\AppData\Local\{68D51984-A4F9-4DCC-87A5-DD3864B0E268}
C:\Users\Cassidy Family\AppData\Local\{6B2738F9-FFEE-4138-A986-2AAB80985766}
C:\Users\Cassidy Family\AppData\Local\{6B482DBF-4805-44B2-A2A4-2A539C8D8669}
C:\Users\Cassidy Family\AppData\Local\{6DEA4564-E693-4B0C-A123-B0E6017A68B6}
C:\Users\Cassidy Family\AppData\Local\{70888021-4710-455B-95F7-61E2BCFD0021}
C:\Users\Cassidy Family\AppData\Local\{71452309-1EA1-4C00-B109-9D87531BFEE4}
C:\Users\Cassidy Family\AppData\Local\{719062B0-8FD3-4765-9635-3493580AE8AA}
C:\Users\Cassidy Family\AppData\Local\{73DEC53B-6C56-40D7-A834-A417D105C91F}
C:\Users\Cassidy Family\AppData\Local\{78105DEC-4E8A-4EB5-99BB-78E72E4F3215}
C:\Users\Cassidy Family\AppData\Local\{78DB4A54-61CD-4533-9E43-1E354CAF9A6E}
C:\Users\Cassidy Family\AppData\Local\{7B5E8D53-03E2-4E09-A092-3704208E4FDB}
C:\Users\Cassidy Family\AppData\Local\{7DAC526E-1005-4EF1-A0C6-56A3361BC034}
C:\Users\Cassidy Family\AppData\Local\{820C45F7-C253-41EC-8368-9DB3B4F63E0F}
C:\Users\Cassidy Family\AppData\Local\{833E4223-DA1F-4303-9110-56242F325E58}
C:\Users\Cassidy Family\AppData\Local\{84236DCF-AE14-4762-88C3-FA4419F6A2D9}
C:\Users\Cassidy Family\AppData\Local\{89B453A3-65FD-464A-944F-1713977792F7}
C:\Users\Cassidy Family\AppData\Local\{8B2C9D09-BEC0-4FE1-92DD-7C8D37FB4983}
C:\Users\Cassidy Family\AppData\Local\{8C2196D6-0506-401C-9F77-AAB87EBA2538}
C:\Users\Cassidy Family\AppData\Local\{8ED9D29B-14D7-4846-BF50-702767200B42}
C:\Users\Cassidy Family\AppData\Local\{903BF236-CAC7-4BCF-BC70-0D598C5CA961}
C:\Users\Cassidy Family\AppData\Local\{90C5781C-279A-404A-B15C-A273D08D9EF5}
C:\Users\Cassidy Family\AppData\Local\{91E46C8D-D5F8-446F-9FF8-BDAB5429426F}
C:\Users\Cassidy Family\AppData\Local\{92127369-1617-4C17-A8AA-9B77B2940EEF}
C:\Users\Cassidy Family\AppData\Local\{92C632D2-8C53-4560-BCAD-3CFC62D20402}
C:\Users\Cassidy Family\AppData\Local\{92D0867C-0662-4E56-BBFF-C8814D7093F0}
C:\Users\Cassidy Family\AppData\Local\{93FFC518-2530-4944-B7CD-46117A5D03D9}
C:\Users\Cassidy Family\AppData\Local\{956FC917-1AC2-47D8-8343-7330FB6BB44E}
C:\Users\Cassidy Family\AppData\Local\{9814D15B-F51B-4E05-8F59-5467FEE3F589}
C:\Users\Cassidy Family\AppData\Local\{9B9475B7-898E-49E6-AEFE-E4243E61B01F}
C:\Users\Cassidy Family\AppData\Local\{9CAF9176-56F5-4C3A-B532-2436D68FC52A}
C:\Users\Cassidy Family\AppData\Local\{A1C2416A-0DAF-489A-B288-42F0DADB4479}
C:\Users\Cassidy Family\AppData\Local\{A20C05E4-7AD7-44E0-A35C-3AF5D2BBD380}
C:\Users\Cassidy Family\AppData\Local\{A3543A5C-6BF8-4A96-BE94-0C70D758A4F0}
C:\Users\Cassidy Family\AppData\Local\{A778AA8B-225E-4925-B684-2B0C239EAC9B}
C:\Users\Cassidy Family\AppData\Local\{AAD688D3-594A-4458-B9EE-C92488143B92}
C:\Users\Cassidy Family\AppData\Local\{AC323B27-6079-4C4B-A37B-B0A2FA1E33B8}
C:\Users\Cassidy Family\AppData\Local\{ACA8D33B-D914-453B-A81C-2311B098A2DE}
C:\Users\Cassidy Family\AppData\Local\{AE1936CE-6E92-4FA7-ACE6-2FC7DA905CB9}
C:\Users\Cassidy Family\AppData\Local\{B10502AC-B09C-4AA7-AD9B-5998B96144A1}
C:\Users\Cassidy Family\AppData\Local\{B3867DDD-C168-4D12-AD11-596686532A92}
C:\Users\Cassidy Family\AppData\Local\{B442013E-CAE8-4CBF-B899-CE109D69F242}
C:\Users\Cassidy Family\AppData\Local\{B650034B-6CE0-4930-A3B4-E5163A31E060}
C:\Users\Cassidy Family\AppData\Local\{B91AFE96-16F9-420F-99B5-743CEF113A3E}
C:\Users\Cassidy Family\AppData\Local\{BC06DD82-418D-4CBB-A34D-EF6A1A9F34FF}
C:\Users\Cassidy Family\AppData\Local\{BF705B9D-1308-4E85-9808-D826C17DC4B9}
C:\Users\Cassidy Family\AppData\Local\{C0A67F8B-7CF0-4216-BD08-A1710330D6C4}
C:\Users\Cassidy Family\AppData\Local\{C1177DC9-5463-4A53-A1FC-E5806C3EE234}
C:\Users\Cassidy Family\AppData\Local\{C21D2D21-CA27-4C33-B651-02C6CA7ED258}
C:\Users\Cassidy Family\AppData\Local\{C3972290-5BE2-4329-82B9-4DA6EA48038E}
C:\Users\Cassidy Family\AppData\Local\{C46ADD48-23E6-47B1-843A-03ED14EA85AD}
C:\Users\Cassidy Family\AppData\Local\{C46AE28D-669B-4A6E-A346-D2D6F2323F8F}
C:\Users\Cassidy Family\AppData\Local\{C5B96A38-542F-45FC-937C-671D0F8C6C2A}
C:\Users\Cassidy Family\AppData\Local\{C5CCF804-97A7-4C8C-AC5B-0B4A78F2E922}
C:\Users\Cassidy Family\AppData\Local\{C6282FDF-5085-43A7-8EA1-36C67BC50205}
C:\Users\Cassidy Family\AppData\Local\{C7151819-2A18-44F4-8644-FFDA663478EC}
C:\Users\Cassidy Family\AppData\Local\{CA4CDA85-BC77-4B3D-B5E9-984B9665824D}
C:\Users\Cassidy Family\AppData\Local\{CD1F54B4-A09D-4234-8737-8F882FB7ED9F}
C:\Users\Cassidy Family\AppData\Local\{CF491AFF-2AD3-48EE-9B3C-596412E2F7BA}
C:\Users\Cassidy Family\AppData\Local\{D05B3A71-98AE-4B0B-AE91-9B908DAB5335}
C:\Users\Cassidy Family\AppData\Local\{D16AD991-6DEC-4964-A7E2-E672D330BD71}
C:\Users\Cassidy Family\AppData\Local\{D4BD3921-88BC-450A-92D3-B2C6A296D84E}
C:\Users\Cassidy Family\AppData\Local\{D55D38F4-B84F-4620-B617-084C1AD5A9E0}
C:\Users\Cassidy Family\AppData\Local\{D5E3A863-F2BC-4363-8BAB-F416F39EA5B7}
C:\Users\Cassidy Family\AppData\Local\{D772C672-3D02-4E34-A2B1-93134B9683F6}
C:\Users\Cassidy Family\AppData\Local\{DF081732-4B84-4FD3-B141-D98C4629F78A}
C:\Users\Cassidy Family\AppData\Local\{E045A25D-5B78-43A8-A1D6-5FBD9CD61EC8}
C:\Users\Cassidy Family\AppData\Local\{E5BF0347-F8DD-4046-AE0E-78FDB3B21713}
C:\Users\Cassidy Family\AppData\Local\{E6B1F1F8-9386-45C6-8B39-851083A87974}
C:\Users\Cassidy Family\AppData\Local\{E72B8A03-EEDD-4E99-805C-39FCCFC71CB1}
C:\Users\Cassidy Family\AppData\Local\{E8A2AD85-0657-4022-A2A0-B4B824D1ECD3}
C:\Users\Cassidy Family\AppData\Local\{EA3370BC-0F6D-4B52-9C6E-CD2B2C66B37C}
C:\Users\Cassidy Family\AppData\Local\{EB41B1A6-2D4B-4A18-902D-B025B6FC88DD}
C:\Users\Cassidy Family\AppData\Local\{EBDDC13F-E97C-4019-A470-BB5C2332E5DD}
C:\Users\Cassidy Family\AppData\Local\{EF1FFA3C-67DC-4FFB-8B26-A65A34206171}
C:\Users\Cassidy Family\AppData\Local\{F0B403A8-41B9-4C40-AC87-CBD3904F23C4}
C:\Users\Cassidy Family\AppData\Local\{F26AAA0A-2983-44C8-8120-0CBFFB63A8B9}
C:\Users\Cassidy Family\AppData\Local\{F49AD5F2-68AD-4859-9BBB-F839372FE970}
C:\Users\Cassidy Family\AppData\Local\{F5B4D0CB-4C5A-47BC-8D1A-9A7548101B11}
C:\Users\Cassidy Family\AppData\Local\{F5E178AD-0554-4301-B756-AEC0369B2106}
C:\Users\Cassidy Family\AppData\Local\{F69FD93F-75A7-492B-AAA2-BC80D8BA94E4}
C:\Users\Cassidy Family\AppData\Local\{F6A2C554-3D96-481B-93D9-2F4330EC790E}
C:\Users\Cassidy Family\AppData\Local\{F6C0E413-76F6-45A7-9427-4E266E2A592C}
C:\Users\Cassidy Family\AppData\Local\{F79F810B-F297-45B1-A766-9BD2608EFE9B}
C:\Users\Cassidy Family\AppData\Local\{FEF27F13-3A56-4CBB-A0E9-8670BD3911A0} 

Folder::
C:\Users\Cassidy Family\Local Settings\TEMP\1D51.tmp

File::
C:\Users\Cassidy Family\Local Settings\TEMP\859A95E3.TMP
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
    Kestrel13!, Nov 23, 2011
    #7
  8. mark1963

    mark1963 Private E-2

    Ran ComboFix fine. Computer automatically rebooted at the end of it. Can't find the MGtools\getlog.batfile but computer automatically generated the following text file which i have attached. Is this sufficient?
    Computer appears to be working well but Kodak printer will not connect with computer. It appears to have lost all settings?!
    thanks and regards
    Mark
    PS what are the best anti virus/malware and firewall programs to install once I have completed this process.
     

    Attached Files:

    mark1963, Nov 24, 2011
    #8
  9. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Now we need to use ComboFix by sUBs

    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::

Folder::
C:\Users\Cassidy Family\AppData\Local\{004287ED-A3DF-4933-B6CD-F5F6A5AAFFA9}
C:\Users\Cassidy Family\AppData\Local\{03BB3BFE-16A3-4622-87C5-743C15FF1558}
C:\Users\Cassidy Family\AppData\Local\{040376B5-E53A-4499-8AFC-EC643760A7D4}
C:\Users\Cassidy Family\AppData\Local\{04C9FCC8-6055-4515-AE6C-8570EA8673B4}
C:\Users\Cassidy Family\AppData\Local\{0E02528E-40FF-490D-B7C6-E4B2F2713273}
C:\Users\Cassidy Family\AppData\Local\{0FF59813-F178-4887-A5D1-B828E7ED9FF0}
C:\Users\Cassidy Family\AppData\Local\{104969EF-09AB-46EF-9C0A-2DD1C839F177}
C:\Users\Cassidy Family\AppData\Local\{13302E18-589A-4D3C-9AD2-D3E99F260229}
C:\Users\Cassidy Family\AppData\Local\{14A2732E-9599-44FB-94E6-C0E73ED44DCE}
C:\Users\Cassidy Family\AppData\Local\{16C2DE0E-F1E2-48D1-9391-97A129E5BF98}
C:\Users\Cassidy Family\AppData\Local\{18DB844B-E395-4453-B8F1-8CC2EE42F1BE}
C:\Users\Cassidy Family\AppData\Local\{1B0E408B-789D-455B-80A8-98860D6181BA}
C:\Users\Cassidy Family\AppData\Local\{1BD397FA-893B-4BBC-A31C-0D64644B6EA2}
C:\Users\Cassidy Family\AppData\Local\{1CF2447F-AEA0-43FF-A0E0-7C94A60C45DD}
C:\Users\Cassidy Family\AppData\Local\{1F8C6602-ACA6-489F-BB53-A95167F7EC27}
C:\Users\Cassidy Family\AppData\Local\{218E14B9-1F5B-4C77-B242-BB200E7962A9}
C:\Users\Cassidy Family\AppData\Local\{22D82951-56B0-4C5C-A64E-581CEFF2034C}
C:\Users\Cassidy Family\AppData\Local\{2350FD2A-C0A3-442C-9842-B07D41F81E2D}
C:\Users\Cassidy Family\AppData\Local\{24B78873-A888-4480-80F8-A72B50084A7C}
C:\Users\Cassidy Family\AppData\Local\{24DE8C14-66AE-49DC-A9A9-B1AF626B150F}
C:\Users\Cassidy Family\AppData\Local\{265564D7-4F66-4EC1-883E-14157F97FD58}
C:\Users\Cassidy Family\AppData\Local\{2880C659-DD3E-4BDB-B248-6E47032B5915}
C:\Users\Cassidy Family\AppData\Local\{2C262D2C-8F8D-459F-9F9C-86332D7C0879}
C:\Users\Cassidy Family\AppData\Local\{2F02BD6E-6AA9-4148-8273-A4F5C0C24607}
C:\Users\Cassidy Family\AppData\Local\{2F61AAD6-B270-4586-8B81-7BAB34B0B6F4}
C:\Users\Cassidy Family\AppData\Local\{2F6EBA9C-1CEC-4135-A8CD-CE1CC44F980F}
C:\Users\Cassidy Family\AppData\Local\{351B3C72-8FA8-4DB7-9897-762952016D41}
C:\Users\Cassidy Family\AppData\Local\{35CF7323-69D8-4CCE-9CE8-8C193A076290}
C:\Users\Cassidy Family\AppData\Local\{371B32E5-A2BD-4684-A844-B30E5F484EF4}
C:\Users\Cassidy Family\AppData\Local\{376C408F-D9AB-4D96-B202-FA004ED5FB73}
C:\Users\Cassidy Family\AppData\Local\{37CD2ECC-6B1C-4482-A00A-C2BF93E768E6}
C:\Users\Cassidy Family\AppData\Local\{384D301E-79B0-4686-8557-E0D919CDDF5C}
C:\Users\Cassidy Family\AppData\Local\{3B045D91-473C-4718-9F4B-349B5D3FC756}
C:\Users\Cassidy Family\AppData\Local\{3B3919D5-0B75-4962-8C82-54A3CC5D3BB3}
C:\Users\Cassidy Family\AppData\Local\{3DEBCD01-CBA6-4A0B-A804-6DE361EB5B7D}
C:\Users\Cassidy Family\AppData\Local\{42370DCA-1DB2-403F-A327-E39015E0C979}
C:\Users\Cassidy Family\AppData\Local\{428A6C44-FACF-46BD-A32C-1698851B3FC1}
C:\Users\Cassidy Family\AppData\Local\{4299F78D-E77D-4817-B56C-63A92467DEA0}
C:\Users\Cassidy Family\AppData\Local\{44297DEA-2757-4CAE-96EA-75585404DFDE}
C:\Users\Cassidy Family\AppData\Local\{45407472-6687-4466-8CCC-D311E0337212}
C:\Users\Cassidy Family\AppData\Local\{4C3BFF9F-D38D-43A1-B761-D272F9C1D306}
C:\Users\Cassidy Family\AppData\Local\{4E64053C-E98C-4161-8F21-0175D9092F0B}
C:\Users\Cassidy Family\AppData\Local\{4EFBAF8D-BB58-4C42-857E-A5E4F816F83B}
C:\Users\Cassidy Family\AppData\Local\{4F4BC797-690A-477A-84E8-EDBA97589231}
C:\Users\Cassidy Family\AppData\Local\{51810A32-5AEF-4159-B840-FADC7E2D82AE}
C:\Users\Cassidy Family\AppData\Local\{52901084-7DDE-4158-B647-2276515DBCCE}
C:\Users\Cassidy Family\AppData\Local\{53B7BB25-7999-47CC-9D7F-A70BC7ACB102}
C:\Users\Cassidy Family\AppData\Local\{53E46424-0B05-46EF-8C61-9E410C8FB204}
C:\Users\Cassidy Family\AppData\Local\{550FCDA8-8676-4473-94B6-1EB4CFBACF20}
C:\Users\Cassidy Family\AppData\Local\{55235054-BF14-4E07-B72D-D5EAFCED37E6}
C:\Users\Cassidy Family\AppData\Local\{59FAD7F2-CC4B-4CEC-ABC3-8A51EF9D4E35}
C:\Users\Cassidy Family\AppData\Local\{5A47EFEB-3F09-47C0-B090-5294B051A447}
C:\Users\Cassidy Family\AppData\Local\{5B23487F-D835-425C-97CC-BDB4F56C061D}
C:\Users\Cassidy Family\AppData\Local\{5B7DC8E8-3641-4809-BF82-4CD0C2FE58D9}
C:\Users\Cassidy Family\AppData\Local\{5D8DE06F-EC83-4ED8-9032-11F5A581B0C5}
C:\Users\Cassidy Family\AppData\Local\{5DD44EBD-D5E1-46ED-8033-D9908E02D6E9}
C:\Users\Cassidy Family\AppData\Local\{5E0002EC-0278-45B1-A0E6-C1F6756404AC}
C:\Users\Cassidy Family\AppData\Local\{62424973-0405-4D80-9AF8-B6FF76304A68}
C:\Users\Cassidy Family\AppData\Local\{62EA0DFC-73A8-42FA-AB99-F06C3C162E72}
C:\Users\Cassidy Family\AppData\Local\{63BCD42F-683B-4ABA-BF3D-2DE9A20ED812}
C:\Users\Cassidy Family\AppData\Local\{659E74D6-1B6C-47D1-881F-577EB51F9E7C}
C:\Users\Cassidy Family\AppData\Local\{668B3F68-BB74-41A0-B95A-99E33EB98BD8}
C:\Users\Cassidy Family\AppData\Local\{67A9258F-6B72-43A3-9CA9-8B6D4A65BB93}
C:\Users\Cassidy Family\AppData\Local\{68D51984-A4F9-4DCC-87A5-DD3864B0E268}
C:\Users\Cassidy Family\AppData\Local\{6B2738F9-FFEE-4138-A986-2AAB80985766}
C:\Users\Cassidy Family\AppData\Local\{6B482DBF-4805-44B2-A2A4-2A539C8D8669}
C:\Users\Cassidy Family\AppData\Local\{6DEA4564-E693-4B0C-A123-B0E6017A68B6}
C:\Users\Cassidy Family\AppData\Local\{70888021-4710-455B-95F7-61E2BCFD0021}
C:\Users\Cassidy Family\AppData\Local\{71452309-1EA1-4C00-B109-9D87531BFEE4}
C:\Users\Cassidy Family\AppData\Local\{719062B0-8FD3-4765-9635-3493580AE8AA}
C:\Users\Cassidy Family\AppData\Local\{73DEC53B-6C56-40D7-A834-A417D105C91F}
C:\Users\Cassidy Family\AppData\Local\{78105DEC-4E8A-4EB5-99BB-78E72E4F3215}
C:\Users\Cassidy Family\AppData\Local\{78DB4A54-61CD-4533-9E43-1E354CAF9A6E}
C:\Users\Cassidy Family\AppData\Local\{7B5E8D53-03E2-4E09-A092-3704208E4FDB}
C:\Users\Cassidy Family\AppData\Local\{7DAC526E-1005-4EF1-A0C6-56A3361BC034}
C:\Users\Cassidy Family\AppData\Local\{820C45F7-C253-41EC-8368-9DB3B4F63E0F}
C:\Users\Cassidy Family\AppData\Local\{833E4223-DA1F-4303-9110-56242F325E58}
C:\Users\Cassidy Family\AppData\Local\{84236DCF-AE14-4762-88C3-FA4419F6A2D9}
C:\Users\Cassidy Family\AppData\Local\{89B453A3-65FD-464A-944F-1713977792F7}
C:\Users\Cassidy Family\AppData\Local\{8B2C9D09-BEC0-4FE1-92DD-7C8D37FB4983}
C:\Users\Cassidy Family\AppData\Local\{8C2196D6-0506-401C-9F77-AAB87EBA2538}
C:\Users\Cassidy Family\AppData\Local\{8ED9D29B-14D7-4846-BF50-702767200B42}
C:\Users\Cassidy Family\AppData\Local\{903BF236-CAC7-4BCF-BC70-0D598C5CA961}
C:\Users\Cassidy Family\AppData\Local\{90C5781C-279A-404A-B15C-A273D08D9EF5}
C:\Users\Cassidy Family\AppData\Local\{91E46C8D-D5F8-446F-9FF8-BDAB5429426F}
C:\Users\Cassidy Family\AppData\Local\{92127369-1617-4C17-A8AA-9B77B2940EEF}
C:\Users\Cassidy Family\AppData\Local\{92C632D2-8C53-4560-BCAD-3CFC62D20402}
C:\Users\Cassidy Family\AppData\Local\{92D0867C-0662-4E56-BBFF-C8814D7093F0}
C:\Users\Cassidy Family\AppData\Local\{93FFC518-2530-4944-B7CD-46117A5D03D9}
C:\Users\Cassidy Family\AppData\Local\{956FC917-1AC2-47D8-8343-7330FB6BB44E}
C:\Users\Cassidy Family\AppData\Local\{9814D15B-F51B-4E05-8F59-5467FEE3F589}
C:\Users\Cassidy Family\AppData\Local\{9B9475B7-898E-49E6-AEFE-E4243E61B01F}
C:\Users\Cassidy Family\AppData\Local\{9CAF9176-56F5-4C3A-B532-2436D68FC52A}
C:\Users\Cassidy Family\AppData\Local\{A1C2416A-0DAF-489A-B288-42F0DADB4479}
C:\Users\Cassidy Family\AppData\Local\{A20C05E4-7AD7-44E0-A35C-3AF5D2BBD380}
C:\Users\Cassidy Family\AppData\Local\{A3543A5C-6BF8-4A96-BE94-0C70D758A4F0}
C:\Users\Cassidy Family\AppData\Local\{A778AA8B-225E-4925-B684-2B0C239EAC9B}
C:\Users\Cassidy Family\AppData\Local\{AAD688D3-594A-4458-B9EE-C92488143B92}
C:\Users\Cassidy Family\AppData\Local\{AC323B27-6079-4C4B-A37B-B0A2FA1E33B8}
C:\Users\Cassidy Family\AppData\Local\{ACA8D33B-D914-453B-A81C-2311B098A2DE}
C:\Users\Cassidy Family\AppData\Local\{AE1936CE-6E92-4FA7-ACE6-2FC7DA905CB9}
C:\Users\Cassidy Family\AppData\Local\{B10502AC-B09C-4AA7-AD9B-5998B96144A1}
C:\Users\Cassidy Family\AppData\Local\{B3867DDD-C168-4D12-AD11-596686532A92}
C:\Users\Cassidy Family\AppData\Local\{B442013E-CAE8-4CBF-B899-CE109D69F242}
C:\Users\Cassidy Family\AppData\Local\{B650034B-6CE0-4930-A3B4-E5163A31E060}
C:\Users\Cassidy Family\AppData\Local\{B91AFE96-16F9-420F-99B5-743CEF113A3E}
C:\Users\Cassidy Family\AppData\Local\{BC06DD82-418D-4CBB-A34D-EF6A1A9F34FF}
C:\Users\Cassidy Family\AppData\Local\{BF705B9D-1308-4E85-9808-D826C17DC4B9}
C:\Users\Cassidy Family\AppData\Local\{C0A67F8B-7CF0-4216-BD08-A1710330D6C4}
C:\Users\Cassidy Family\AppData\Local\{C1177DC9-5463-4A53-A1FC-E5806C3EE234}
C:\Users\Cassidy Family\AppData\Local\{C21D2D21-CA27-4C33-B651-02C6CA7ED258}
C:\Users\Cassidy Family\AppData\Local\{C3972290-5BE2-4329-82B9-4DA6EA48038E}
C:\Users\Cassidy Family\AppData\Local\{C46ADD48-23E6-47B1-843A-03ED14EA85AD}
C:\Users\Cassidy Family\AppData\Local\{C46AE28D-669B-4A6E-A346-D2D6F2323F8F}
C:\Users\Cassidy Family\AppData\Local\{C5B96A38-542F-45FC-937C-671D0F8C6C2A}
C:\Users\Cassidy Family\AppData\Local\{C5CCF804-97A7-4C8C-AC5B-0B4A78F2E922}
C:\Users\Cassidy Family\AppData\Local\{C6282FDF-5085-43A7-8EA1-36C67BC50205}
C:\Users\Cassidy Family\AppData\Local\{C7151819-2A18-44F4-8644-FFDA663478EC}
C:\Users\Cassidy Family\AppData\Local\{CA4CDA85-BC77-4B3D-B5E9-984B9665824D}
C:\Users\Cassidy Family\AppData\Local\{CD1F54B4-A09D-4234-8737-8F882FB7ED9F}
C:\Users\Cassidy Family\AppData\Local\{CF491AFF-2AD3-48EE-9B3C-596412E2F7BA}
C:\Users\Cassidy Family\AppData\Local\{D05B3A71-98AE-4B0B-AE91-9B908DAB5335}
C:\Users\Cassidy Family\AppData\Local\{D16AD991-6DEC-4964-A7E2-E672D330BD71}
C:\Users\Cassidy Family\AppData\Local\{D4BD3921-88BC-450A-92D3-B2C6A296D84E}
C:\Users\Cassidy Family\AppData\Local\{D55D38F4-B84F-4620-B617-084C1AD5A9E0}
C:\Users\Cassidy Family\AppData\Local\{D5E3A863-F2BC-4363-8BAB-F416F39EA5B7}
C:\Users\Cassidy Family\AppData\Local\{D772C672-3D02-4E34-A2B1-93134B9683F6}
C:\Users\Cassidy Family\AppData\Local\{DF081732-4B84-4FD3-B141-D98C4629F78A}
C:\Users\Cassidy Family\AppData\Local\{E045A25D-5B78-43A8-A1D6-5FBD9CD61EC8}
C:\Users\Cassidy Family\AppData\Local\{E5BF0347-F8DD-4046-AE0E-78FDB3B21713}
C:\Users\Cassidy Family\AppData\Local\{E6B1F1F8-9386-45C6-8B39-851083A87974}
C:\Users\Cassidy Family\AppData\Local\{E72B8A03-EEDD-4E99-805C-39FCCFC71CB1}
C:\Users\Cassidy Family\AppData\Local\{E8A2AD85-0657-4022-A2A0-B4B824D1ECD3}
C:\Users\Cassidy Family\AppData\Local\{EA3370BC-0F6D-4B52-9C6E-CD2B2C66B37C}
C:\Users\Cassidy Family\AppData\Local\{EB41B1A6-2D4B-4A18-902D-B025B6FC88DD}
C:\Users\Cassidy Family\AppData\Local\{EBDDC13F-E97C-4019-A470-BB5C2332E5DD}
C:\Users\Cassidy Family\AppData\Local\{EF1FFA3C-67DC-4FFB-8B26-A65A34206171}
C:\Users\Cassidy Family\AppData\Local\{F0B403A8-41B9-4C40-AC87-CBD3904F23C4}
C:\Users\Cassidy Family\AppData\Local\{F26AAA0A-2983-44C8-8120-0CBFFB63A8B9}
C:\Users\Cassidy Family\AppData\Local\{F49AD5F2-68AD-4859-9BBB-F839372FE970}
C:\Users\Cassidy Family\AppData\Local\{F5B4D0CB-4C5A-47BC-8D1A-9A7548101B11}
C:\Users\Cassidy Family\AppData\Local\{F5E178AD-0554-4301-B756-AEC0369B2106}
C:\Users\Cassidy Family\AppData\Local\{F69FD93F-75A7-492B-AAA2-BC80D8BA94E4}
C:\Users\Cassidy Family\AppData\Local\{F6A2C554-3D96-481B-93D9-2F4330EC790E}
C:\Users\Cassidy Family\AppData\Local\{F6C0E413-76F6-45A7-9427-4E266E2A592C}
C:\Users\Cassidy Family\AppData\Local\{F79F810B-F297-45B1-A766-9BD2608EFE9B}
C:\Users\Cassidy Family\AppData\Local\{FEF27F13-3A56-4CBB-A0E9-8670BD3911A0}
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    If you cannot find the Mglogs.zip this time then you will have to run C:\MGTools.exe all over again in order to produce one. Thanks.
     
    Kestrel13!, Nov 24, 2011
    #9
  10. mark1963

    mark1963 Private E-2

    Hi,
    Ran ComboFix by sUBs.
    What i got is attached. I ran GetLogs.bat file but not sure if MGlogs.zip file updated correctly. I tried to attatch it to this post but it says it has already been uploaded. what should I do?
    Computer seems to be running well at present.
    regards,
    Mark
     

    Attached Files:

    mark1963, Nov 29, 2011
    #10
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    That means you did not run the C:\MGTools\GetLogs.bat properly and that the one you are trying to attach is the old one. Please run it again and attach the C:\MGlogs.zip.
     
    Kestrel13!, Nov 29, 2011
    #11

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