Smitfraud infection.

Discussion in 'Malware Help (A Specialist Will Reply)' started by nichols2003, Apr 15, 2012.

  1. nichols2003

    nichols2003 Private E-2

    My Wife's laptop started redirecting from google, a few scans revealed smitfraud trojan but everything I have tried to remove it has failed, even smitfraudfix from this site.
    Malwarebytes is contantly popping up saying it's blocking access to a malicious website from process svchost.exe.
    I'm not sure if there are any other infections, Your help would be greatly appreciated.
     

    Attached Files:

  2. nichols2003

    nichols2003 Private E-2

    One more log.
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Go to the below link and follow the instructions for running TDSSKiller from Kaspersky

    Be sure to attach your log from TDSSKiller

    Please also download MBRCheck to your desktop.

    See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  4. nichols2003

    nichols2003 Private E-2

    Here are the two logs you requested.
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please re-run TDSSKiller and fix these:
    Attach the new log.
     
  6. nichols2003

    nichols2003 Private E-2

    By fix, do you mean select delete from drop down menu? or copy to quarantine?
     
  7. nichols2003

    nichols2003 Private E-2


    I got these 3 results on the second scan. Which one besides the bottom do you want me to fix?
     

    Attached Files:

  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The last one. Copy to quarantine. Then tell me how things are running.
     
  9. nichols2003

    nichols2003 Private E-2

    Here is the last TDSS log. I will reply back later and let you know how her laptop is running. Thank you for your help.
     

    Attached Files:

  10. nichols2003

    nichols2003 Private E-2

    It seems to be working really well, but it still redirects from google searches.
     
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Does it happen in all browsers? Firefox, IE , etc?
     
  12. nichols2003

    nichols2003 Private E-2

    It appears to be limited to just Firefox.
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

    • Run FireFox and click Bookmarks.
    • Then select Organize Bootmarks.
    • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

    Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla FireFox

    You will need to exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

    Start by uninstalling FireFox and then reboot. Do not skip the reboot.
    After reboot, delete the below folders:

    C:\Documents and Settings\UserAccount\Local Settings\Application Data\Mozilla
    C:\Program Files\Mozilla Firefox

    where UserAccount is the actual user account name being used.

    Now reinstall FireFox from the file previously downloaded.
    Import your bookmarks file. (similar process to exporting).


    Is FireFox working okay now?
     
  14. nichols2003

    nichols2003 Private E-2

    That seems to have taken care of the google redirect problem. Thank you.
     
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  16. nichols2003

    nichols2003 Private E-2

    Tim,
    Thank you very much, you have been most helpful.
     
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You're quite welcome. Safe surfing. :)
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds