BSOD Win Vista

Discussion in 'Malware Help (A Specialist Will Reply)' started by Heyman7, Jun 14, 2012.

  1. Heyman7

    Heyman7 Private E-2

    Hey Guys,
    recently picked up a computer that was no longer being used due to the blue screen of death. When booting up the computer, when it gets to the screen where it wants you to select user accounts, the blue screen appears


    There are only two user accounts on the computer(I created the 2nd account) but the blue screen with the memory dump jargon comes on right away. The good thing is I've been able to access safe mode. In safe mode, I have run a few tools that seem to be catching things but that blue screen is persistent. So, I am able to access safe mode without an issue but when it comes to normal windows boot up, blue screen appears

    Attached below are logs, I will make a second post for additional logs
    Thanks!
     

    Attached Files:

    Last edited: Jun 14, 2012
  2. Heyman7

    Heyman7 Private E-2

    Additional logs
     

    Attached Files:

  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  4. Heyman7

    Heyman7 Private E-2

    Thanks man
    Attached!
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not get the current version of MGtools to run properly and some very old outdated copy ran. Please do the below:

    1. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    2. Now download the current version of MGtools and save it to your root folder or to your Desktop. DO NOT put it where you put it last time which was C:\Users\Medicine\Desktop\Cure\MGtools.exe
    3. Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )
    Now attach the below log:
    • C:\MGlogs.zip
     
  6. Heyman7

    Heyman7 Private E-2

    Attached
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below:
    Ask Toolbar
    Java(TM) 6 Update 26
    Java(TM) 6 Update 6




    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  8. Heyman7

    Heyman7 Private E-2

    When attempting to uninstall Java or the ASK Toolbars

    "You do not have sufficient access to uninstall "Ask Toolbar Updater. Please contact your system admin" or "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance"


    That's in Safe mode when I'm attempting the uninstall. Now from safe mode when I do misconfig and disable all services and click apply, it forces a restart which is what's suppose to happen and I have full access to my desktop (non safe mode)

    but when I allow or services to be enabled, blue screen of death again. I did exactly what you said and Combofix was going through it's motions and processes and all and found that zeroaccess has corrupted the TCP IP stack. Now what happens is I'm able to log on to accounts ( non safe mode) but blue screen appears within a few moments. I'm going to keep working at it to figure out which service is corrupted but at least the blue screen is not appearing at the log on screen anymore (user account screen). Combofix never fully completed due to having to restart and after the restart, it checked for rootkits but blue screen came up shutting the program down and forcing the reboot
     
    Last edited: Jun 15, 2012
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Ignore the uninstalls step. And try running ComboFix in safe boot mode.

    Run the GetLogs.bat part of MGtools in normal boot mode if possible.
     
  10. Heyman7

    Heyman7 Private E-2

    ComboFix will not completely run, when started in safe mode it will go through a few processed and sometimes it will not even open the dos window. Even when running in Safe Mode

    I will try and run the GetLogs.Bat in MGTOOLS in normal boot mode, anytime I get in detail in anything in normal mode (opening add/remove programs or any basic routine on the computer) - blue screen of death appears

    I do believe ComboFix corrected the rootkit that delivered the blue screen at the start up screen but other areas are for sure still infected
     
  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    No! We don't need a new log until a fix is run and since ComboFix did not run then no fix was run. I will work up a different fix.n In the meantime, delete the current combofix.exe file you have.
     
  12. Heyman7

    Heyman7 Private E-2

    Ok I will delete it.
     
  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Now download The Avenger by Swandog46, and save it to your Desktop.
    See the download links under this icon http://www.majorgeeks.com/images/dll.gif
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Do not change any check box options!!
    • Copy everything in the Quote box below, and paste it into the Input script here: part of the window:
    • Now click the Execute button.
    • Click Yes to the prompt to confirm you want to execute.
    • Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    • Your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
    C:\WINDOWS\TEMP
    C:\Users\KING\AppData\Local\temp\


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\avenger.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  14. Heyman7

    Heyman7 Private E-2

    Attached are two screen shots. I was able to delete most of the files in both folders but permission errors were delivered when using an Admin account in Safe Mode


    I did run Avenger and it rebooted as expected but blue screen on death appeared during the user account log on screen issuing the computer a loop to reboot. Rebooted back in Safe Mode and did the MG Tools and attached the log but it went to blue screen of death again after reset
     

    Attached Files:

    Last edited by a moderator: Jun 15, 2012
  15. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Delete the below folders in your root folder.
    Code:
    C:\
    cleanup.bat   Jun 15 2012         574  "cleanup.bat"
    cleanup.exe   Jun 15 2012       19286  "cleanup.exe"
    combof~1.lnk  Feb 27 2010         302  "ComboFix.exe - Shortcut.lnk"
    hijack~1.exe  Feb 26 2010      396288  "HijackThis.exe"
    hijack~1.log  Jun 14 2012        6970  "hijackthis.log"
    Also delete the below folders in your root folder:
    Code:
    C:\
    COMBOFIX      Jun 15 2012              "ComboFix"
    QOOBOX        Jun 15 2012              "Qoobox"
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - .DEFAULT User Startup: tiitmy.exe (User 'Default user')
    O4 - .DEFAULT User Startup: ukce.exe (User 'Default user')
    O4 - .DEFAULT User Startup: xegyde.exe (User 'Default user')
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?

    After clicking Fix, exit HJT.

    Now reboot your PC.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


    Then attach the below log:
    • C:\MGlogs.zip

    Now please download OTL by OldTimer.
    • Save it to your desktop.
    • Double click on the OTL icon on your desktop. (If running Vista or Win7 right-click and select Run as Administrator)
    • Check the "Scan All Users" checkbox.
    • Check the "Standard Output".
    • Change the setting of "Drivers" and "Services" to "All"
    • Copy the text in the code box below and paste it into the Customs Scans/Fixes text-field.
      Code:
      netsvcs
      /md5start
      afd.sys
      atapi.sys
      csrss.exe
      dhcpcsvc.dll
      explorer.exe
      lsass.exe
      nsiproxy.sys
      regedit.exe
      services.exe
      svchost.exe
      tcpip.sys
      tdx.sys
      userinit.exe
      winlogon.exe
      /md5stop
      %systemdrive%\*.*
      %systemdrive%\MGtools\*.*
      %systemroot%\*. /mp /s
      %systemroot%\system32\*.sys /90
      %systemroot%\system32\*.exe /lockedfiles
      %systemroot%\system32\drivers\*.sys /lockedfiles
      %windir%\assembly\GAC\*.ini
      %windir%\assembly\GAC_MSIL\*.ini
      %windir%\assembly\gac_32\*.ini
      %windir%\assembly\gac_64\*.ini
      %windir%\assembly\temp\*.ini
      %windir%\assembly\tmp\u /s
      %allusersprofile%\application data\*.exe
      hklm\system\currentcontrolset\services\dhcp
      hklm\system\currentcontrolset\services\afd
      hklm\system\currentcontrolset\services\tdx
      hklm\system\currentcontrolset\services\tcpip
      hklm\system\currentcontrolset\services\nsiproxy
      hklm\software\microsoft\windows\currentversion\run
      hklm\software\microsoft\windows\currentversion\runonce
      
    • Now click the Run Scan button.
    • Two reports will be created:
      • OTL.txt <-- Will be opened
      • Extra.txt <-- Will be minimized
    • Attach both OTL.txt and Extras.txt to your next message. (See how to attach)
     
  16. Heyman7

    Heyman7 Private E-2

    I was able to delete the files.

    OTL was not able to run in Safe mode with error "OTL.EXE is not a valid Win32 Application", in safe mode I disabled all services so I could get into normal boot up and the same error was delivered

    Also in normal mode, I ran Avenger and it completed, log is attached as well MG Tools. Currently, I'm in the normal startup with all services disabled
     

    Attached Files:

    Last edited by a moderator: Jun 15, 2012
  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please only do what is requested an nothing more. i.e., Do not go back and run something that did not previously run unless I ask you to do so.

    The log from analyse.exe (HijackThis) shows most items were not fixed. Did you actually get it to run and fix those items? Were there any error messages?

    Are you still in normal startup mode right now?
     
  18. Heyman7

    Heyman7 Private E-2

    I ran HJT and that's what was delivered. I do not recall any error messages but I do remember seeing the final log. That was performed in safe mode. Currently I am in normal start up with all services disabled.
     
  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then do the below all from normal boot mode.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O4 - .DEFAULT User Startup: tiitmy.exe (User 'Default user')
    O4 - .DEFAULT User Startup: ukce.exe (User 'Default user')
    O4 - .DEFAULT User Startup: xegyde.exe (User 'Default user')

    After clicking Fix, exit HJT.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

    Then attach the below log:
    • C:\MGlogs.zip
    Do you have your Vista Boot DVD?
     
  20. Heyman7

    Heyman7 Private E-2

    Attached log and I do not have the Vista Boot DVD
     

    Attached Files:

  21. Heyman7

    Heyman7 Private E-2

    update : was able to system restore it

    Thanks for all assistance in the manner
     
  22. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then get a new log from MGtools to attach. Those items that were not going way are typical of a Ramnit infection and if you really had one of these infections, a restore may not fix everything that could be wrong.

    I also suggest running the ESET scan in the below and attach this log:

    Using ESET's Online Scanner
     

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