Request for help - istart123

Welcome to MajorGeeks

*You have two anti-virus appls installed and active:
Windows Defender
Rogers Online Protection Basic

Since Windows Defender is built into Windows - see this link How to Turn On or Off Windows Defender in Windows 8 and 8.1

Re-run RogueKiller and have it delete these:

¤¤¤ Registry Entries ¤¤¤

• [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 64.71.255.204 64.71.255.198 -> FOUND
• [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 64.71.255.204 64.71.255.198 -> FOUND
• [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{39875994-5A60-4A5F-A0D6-EE13B0ECF40F} | DhcpNameServer : 64.71.255.204 64.71.255.198 -> FOUND
• [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{39875994-5A60-4A5F-A0D6-EE13B0ECF40F} | DhcpNameServer : 64.71.255.204 64.71.255.198 -> FOUND

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

http://imageshack.us/a/img841/7292/thisisujrt.gif Now download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach the JRT.txt to your next message.

Re-run RogueKiller - do a scan ONLY and attach the new log.

Now run the C:\MGtools\GetLogs.bat file by double-clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Un-install the outdated program below . If you do not find it or it will not un-install, just keep going.
Java 7 Update 55

Re-run AdwCleaner.exe

• Click on the Scan button
• When the scan is ready click on the Clean button
• A log file will automatically open after the scan has finished
• Please attach the log file, located at C:\AdwCleaner[S0].txt

Try resetting your browsers -

Reset Internet Explorer 9, 10, and 11 to Defaults
Reset Firefox to Defaults
Reset Chrome to Defaults

Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. You do not want to add what most people consider malware to your PC. Also just in case Oracle changes the Java installation in the future to possible install other junk, uncheck all but just installing Java.

Now run the C:\MGtools\GetLogs.bat file by double-clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

You're welcome, sens.

I'm about to run some errands; please remember to attach the
C:\AdwCleaner[S0].txt log so it'll be waiting for my return.

 

You're welcome. Those logs are clean, but do this last scan before we finish up.

Now run the following online scan -
Using ESET's Online Scanner

Attach the ESETScan.txt log, please.