Malware removal

Welcome to MajorGeeks!

Run RogueKiller again - after clicking Scan and it has completed, click on Report for the RKreport_SCN_09132014_xxxxx.log to be opened. That is the log we want attached. (Copy & Paste it into Notepad > save to your Desktop to easily find it again)

 

Hi!

Didn't you run MalwareByte's? Where's that log?(Have it fix what is detected?)


Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Attach the logfile to your next next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

http://imageshack.us/a/img841/7292/thisisujrt.gif Now download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach the JRT.txt to your next message.

MGlogs.zip is also incomplete, important logs are missing - including a HijackThis/analysethis log.

Please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select "Run As Administrator").Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice).​

Then attach the below logs:

* C:\MGlogs.zip
* MalwareByte's log.txt
* AdwCleaner[R#].txt
* JRT.txt

 

Understanding that there may be legitimate reasons for delays, please do what you can to provide requested logs & replies more quickly. (Lessen the time malware can invite more in.)

When did he do the restore- since we've begun our cleaning?

Using AdwCleaner.exe previously downloaded:

• Double click on AdwCleaner.exe to run the tool. (Vista, Win7/8 users should right-click and "Run As Administrator")
• Click on the Scan button.
• After the scan has finished..
• Click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Attach this log to your next reply.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• AdwCleaner[S#].txt
• C:\MGlogs.zip

How is your pc running?

 

So we need to see if any malware was also restored. You need to re-run the complete Vista & Windows 7 Malware Removal/Cleaning Procedure and give me a fresh set of logs.

 

Please follow my instructions and those instructions ONLY! Make no changes other than what I instruct.

1. Right-click on the MalwareBytes' log file > Send to > Compressed(zipped) folder.
2. Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
3. Attach the complete MGlogs.zip - not any individual log from it!
4. Also attach the MalwareBytes'.zip that you created.