Major Problems On Laptop!

dazedandconfuzed · Nov 13, 2017

I have major malfunctions going on with my laptop. I started getting error pop-ups stating "... has stopped working." Everything from Windows Command Processor to Google Crash Handler to iTunes. Also, I can't connect to certain web pages. I get a blank white screen, a Connection Timed Out or This site can't be reached. Unfortunately, this website is one of the latter. (I'm using my tablet to post here now.) I've gone to the author's sites and downloaded everything I need to run the Read Me First, except mgtools. Since I can't connect here to download it can anyone give me a suggestion on what to do next? Thanks in advance! You guys are the Best!

TimW · Nov 13, 2017

There is not much we can do without the logs. Can you transfer the scan programs to the laptop> run them and then transfer the results back to the tablet? If not, the only thing I can suggest is to do a system restore.

dazedandconfuzed · Nov 13, 2017

Well, everything except mgtools. Oh, and forgot to mention I also started getting a "not running genuine Windows" message.

TimW · Nov 13, 2017

dazedandconfuzed said: ↑

"not running genuine Windows"
Click to expand...

That would be a subject for the software forum.

In the meantime, try to attach what logs you can for me to look at.

dazedandconfuzed · Nov 13, 2017

Well, howabout that! During the process of the scans something happened and now I am able to get here from my laptop. I was able to run everything except Hitman and mgtools.

This would pop up after mgtools started. I tried 5 times but it wouldn't complete.

To Be Continued...

TimW · Nov 13, 2017

Have ADW clean everything it finds. Then rerun RogueKiller and remove everything except the items in the registry.

Reboot and rescan with ADW and RogueKiller and attach the new logs. I assume you right clicked MGTools.exe and Hitman and choose to run them as Administrator.

dazedandconfuzed · Nov 13, 2017

Here's my system info...

Thanks for your help, Tim.

dazedandconfuzed · Nov 14, 2017

I assume you right clicked MGTools.exe and Hitman and choose to run them as Administrator.
Click to expand...

Yes, I did.
Here are the 2 logs you requested:

TimW · Nov 14, 2017

Please download OTL by OldTimer.
Save it to your desktop.

Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)

Check the "Scan All Users" checkbox.

Check the "Standard Output".

Change the setting of "Drivers" and "Services" to "All"
Copy the text in the code box below and paste it into the text-field.
Code:
activex
netsvcs
drives
Now click the button.

One report will be created:

OTL.txt <-- Will be opened

Attach OTL.txt to your next message. (How to attach)

dazedandconfuzed · Nov 14, 2017

OTL.txt attached.

TimW · Nov 14, 2017

Not finding any malware in your log. I suggest you post in the software forum. This looks like a system issue.

dazedandconfuzed · Nov 14, 2017

Thanks so much, Tim. I'll head over to the software forum.

TimW · Nov 14, 2017

No problem.

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Major Problems On Laptop!

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

Attached Files:

AdwCleaner[S0].txt

mbam scan.txt

RK scan.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

dazedandconfuzed Private First Class

Attached Files:

AdwCleaner[S2].txt

scan 2.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

Attached Files:

OTL.Txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Log in or Sign up

Major Problems On Laptop!

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

Attached Files:

AdwCleaner[S0].txt

mbam scan.txt

RK scan.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

dazedandconfuzed Private First Class

Attached Files:

AdwCleaner[S2].txt

scan 2.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

Attached Files:

OTL.Txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

dazedandconfuzed Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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