1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Major Problems On Laptop!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by dazedandconfuzed, Nov 13, 2017 at 12:16 PM.

  1. dazedandconfuzed

    dazedandconfuzed Private First Class

    I have major malfunctions going on with my laptop. I started getting error pop-ups stating "... has stopped working." Everything from Windows Command Processor to Google Crash Handler to iTunes. Also, I can't connect to certain web pages. I get a blank white screen, a Connection Timed Out or This site can't be reached. Unfortunately, this website is one of the latter. (I'm using my tablet to post here now.) I've gone to the author's sites and downloaded everything I need to run the Read Me First, except mgtools. Since I can't connect here to download it can anyone give me a suggestion on what to do next? Thanks in advance! You guys are the Best!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There is not much we can do without the logs. Can you transfer the scan programs to the laptop> run them and then transfer the results back to the tablet? If not, the only thing I can suggest is to do a system restore.
     
  3. dazedandconfuzed

    dazedandconfuzed Private First Class

    Well, everything except mgtools. Oh, and forgot to mention I also started getting a "not running genuine Windows" message.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    That would be a subject for the software forum.

    In the meantime, try to attach what logs you can for me to look at.
     
  5. dazedandconfuzed

    dazedandconfuzed Private First Class

    Well, howabout that! During the process of the scans something happened and now I am able to get here from my laptop. I was able to run everything except Hitman and mgtools.

    Capture Hitman.JPG

    This would pop up after mgtools started. I tried 5 times but it wouldn't complete.


    Capture windows.JPG

    To Be Continued...
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Have ADW clean everything it finds. Then rerun RogueKiller and remove everything except the items in the registry.

    Reboot and rescan with ADW and RogueKiller and attach the new logs. I assume you right clicked MGTools.exe and Hitman and choose to run them as Administrator.
     
  7. dazedandconfuzed

    dazedandconfuzed Private First Class

    Here's my system info... Capture System.JPG

    Thanks for your help, Tim.
     
  8. dazedandconfuzed

    dazedandconfuzed Private First Class

    Yes, I did.
    Here are the 2 logs you requested:
     

    Attached Files:

  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download OTL by OldTimer.
    • Save it to your desktop.
    • Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
    • Check the "Scan All Users" checkbox.
    • Check the "Standard Output".
    • Change the setting of "Drivers" and "Services" to "All"
    • Copy the text in the code box below and paste it into the [​IMG] text-field.
      Code:
      activex
      netsvcs
      drives
      
    • Now click the [​IMG] button.
    • One report will be created:
      • OTL.txt <-- Will be opened
    • Attach OTL.txt to your next message. (How to attach)
     
  10. dazedandconfuzed

    dazedandconfuzed Private First Class

    OTL.txt attached.
     

    Attached Files:

    • OTL.Txt
      File size:
      248.8 KB
      Views:
      1
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Not finding any malware in your log. I suggest you post in the software forum. This looks like a system issue.
     
  12. dazedandconfuzed

    dazedandconfuzed Private First Class

    Thanks so much, Tim. I'll head over to the software forum.
     
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem.
     

Share This Page


MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds


<