Newegg - Rush Processing.. Seriously?

No doubt this has been done to death (found that after a quick search) but.. what's the story with Newegg. I used to shop with them all of the time and now I only shop there if they have the absolute best deal. Why, it's simple I've gotten used to getting my stuff in 2 or 3 days even on the weekend. Maybe I've become an entitled @ss?

I recently bought a laptop, sent in the order at 11:20 PST and per their own policy on Rush Processing it should have went out to the carrier that same day. This was on a Tuesday morning it's now Thursday night and the laptop just got picked up by the carrier this morning. Three day shipping minus the weekend and that puts delivery on a Monday, That's 6 days from when I placed the order. I've ordered stuff from China that cost $5 and had it here in less than two weeks yet Newegg can't get a $800 laptop from the IN to FL in less than a week? I understand if I didn't pay for Rush Processing I get it if I didn't pay for 3 Day Delivery but I did and it still means waiting a week!

I talked to this customer service who told me that's the way it is check my invoice it wasn't going out until Wednesday regardless of what the policy said. Yet in reality the carrier didn't take possession of it until.. Thursday. Customer Service appear to think it's perfectly ok to do this? I'm of the opinion competitors don't do this and I'll vote with my wallet from here on out.

Sorry just needed to vent, it's been a stressful day at work, my phone died thanks to an update, my cat is sick and then I have Newegg.

 

Excellent advice lol

 

aidon80 - We all hope TimW cheered you up- It's good to get it off your chest, and I rolled up, at TimW's answer- made my day , too.

 

Definitely did haha!

 

TimW is often succinct with his responses which always make me smile.

 

I have all but stopped buying at Newegg. High prices, and Slow Processing. How hard is it for someone to grab something off a shelf and put it on a belt to the shipping Dept? I'm not paying extra for that.

 

The problem being the left hand often cant rely on the right hand doing its job.....if you know what I mean?
This is an issue all modern internet supply companies must deal with today.
Some do it better than others, and Newegg are lagging like a congested, infected Win7 machine.

 

I hope NewEgg can fix their supply/demand issues. It'd be nice to have some competition to Amazon. I still prefer NewEgg's site layout when picking out parts I just hate that if I don't order on the weekend or early Monday I won't see my stuff for a week. Maybe I'm being too demanding but if I pay for Rush Processing and I get the exact same Processing as Non Rush.. is that not a bit of a con?

 

Or Fry's.

I penned a nice letter about my purchase of a Nintendo Switch for Christmas from NewEgg. The deal stated the Hyperkin and Nintendo Pro controller were free, but it still added up to $479 instead of $379 (MSRP) if the extras were "free". So, now I have a $100 gift card.

 

What sites are the best alternatives to NewEgg now? I suppose I've been pretty lucky (though I always specify items only sold by them, not their network of distributors - maybe that is where some people have issues sometimes?)

 

Fry's Electronics

 

It is a con i never picked over night shipping or rush processing.Due to the fact they are both con's.If you pick over night shipping not only do they charge you more.But sadly it's not over night.Dam cheap Skates.Don't get me wrong i like new egg.But if i buy some thing there i never pick any thing higher than 2 day shipping.

 

Yes my three day shipping was closer to a week with "Rush Processing".. more like Take Your Time Processing lol.

 

I guess I'm fairly spoiled. If the part ships out of Newegg from Edison, NJ two days is a long time for it to reach me. Sometimes it depends on how close you live to a hub as well.

 

New Egg wants you to join Their Premier Service like Amazon's Prime service. I do love Prime from Amazon. I guess if you did that much business with Newegg it might be worth the cost.

 

If you live that close you could just probably do a store to site pick up.No waiting.

 

I like Prime because we buy lots of things from Amazon. 99.00 Yearly for Prime. We get free 2 Day shipping. Amazon pulls products as fast as They can. About 3 Days from Amazon. Where as with Newegg...They seem to mill around about pulling your order hoping that you will pay for Processing, and 2 Day shipping. Double money in There pockets. I wait 8 to 9 days for orders from Newegg. But I only do a build about every 3 years. So Premier would not work for me.

 

More like 'Take your money processing'

 

4 to 6 hours and over 250 miles round trip later?

Nope. I'll just let someone else do the logistics this time, lol