10.22.07 Help requested.

You need to install MGtools.exe as requested on the download page. You put it on drive D and it must be installed on the drive where Windows is installed which in your case is drive C. Due to this, it is not running properly and is not automatically creating the logs that it should be creating (one of which is and automatic creation of the HijackThis log).

 

That's better!

Note that you do not need to attach a separate newfiles.txt log. It is included in the ZIP file along with the runkeys.txt, a HijackThis log and two other logs we often use. At any point where new logs are needed, all you have to do is go to the C:\MGtools folder, locate the GetLogs.bat file and double click on it. It will create ALL new logs and put them into a new C:\MGlogs.zip file for easy attachment.

I'll get you started on a fix while Abri is not around.



Uninstall the below software:
Java(TM) 6 Update 2
Web Savings from Ebates

Did you install a CounterSpy trial program while trying to fix your problems? If it is only a trial, uninstall it now.


Run HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O2 - BHO: qiawpbjj.msdn_hlp - {026B5895-3E8E-49A9-8EEE-B52A326DA962} - C:\WINDOWS\system32\qiawpbjj.dll
O2 - BHO: (no name) - {6abc861a-31e7-4d91-b43b-d3c98f22a5c0} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {a4a435cf-3583-11d4-91bd-0048546a1450} - (no file)
O2 - BHO: (no name) - {c2680e10-1655-4a0e-87f8-4259325a84b7} - (no file)
O2 - BHO: (no name) - {c4ca6559-2cf1-48b6-96b2-8340a06fd129} - (no file)
O2 - BHO: Flash Module - {CD2F34B8-D2A1-4573-855A-464E276BA89D} - sockver1.dll (file missing)
O2 - BHO: (no name) - {d8efadf1-9009-11d6-8c73-608c5dc19089} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\RunServices: [MS Services] mssvc.exe
O4 - HKLM\..\RunServices: [Explorer] Explorer.exe
O4 - HKLM\..\RunServices: [Microsoft Security Controlers] fxsecues.exe
O4 - HKLM\..\RunServices: [System Event Manager] secsvc.exe
O4 - HKLM\..\RunServices: [Microsoftf DDEs ContrDL] runm.pif
O4 - HKLM\..\RunServices: [Crnsava] scrnsave.pif
O4 - HKLM\..\RunServices: [Microsoftf DDEs ContDLL] rune.pif
O4 - HKLM\..\RunServices: [Microsoftz tasn Control] aixl.exe
O4 - HKLM\..\RunServices: [SERV PacK2] masmn.exe
O4 - HKLM\..\RunServices: [SOUNDMAN Microsoft Help] soun.pif
O4 - HKLM\..\RunServices: [VID INTERNET WEB DRIVERS FOR WIN32] phqghu.exe
O4 - HKLM\..\Policies\Explorer\Run: [vpnxgv] C:\DOCUME~1\kevin1\LOCALS~1\Temp\vpnxgv.exe
O4 - HKUS\S-1-5-18\..\Run: [LOCAL INTERNET WEB DRIVERS FOR WIN32] phqghume.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [LOCAL INTERNET WEB DRIVERS FOR WIN32] phqghume.exe (User 'Default user')
O16 - DPF: {E831AA9C-C980-4F16-B252-09AAF40D0E9B} (Kdfense9 Control) - http://kings.cachenet.com/kdfx218/kbstar/kdfense9.cab
O16 - DPF: {F1F07506-6CB4-44AC-8615-66D1234EFD05} - http://www.hanabank.com/plugin/INISafeWeb50.cab
O16 - DPF: {F61919F5-1292-4447-A904-1943D72ACF04} (CertCheck for KB Control) - http://img.kbstar.com/cab/certCheck.cab
O20 - Winlogon Notify: adcbefdeddb - C:\WINDOWS\

After clicking Fix, exit HJT.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now run the C:\MGtools\GetLogs.bat program and attach the new C:\MGlogs.zip file.

Make sure you tell me how things are working now!

 

What do you mean the admin account is gone? We were not trying to delete the admin account and nothing we did should have delete it. Did you mean to say something else?

 

Attach the C:\Avenger.txt log so we can see. Often this just means that the files did not exist so they could not be deleted.

Did you run ATF-Cleaner? It does not appear to have worked. Your C:\Documents and Settings\kevin1\Local Settings\Temp\ folder is loaded with old temporary files that should have been removed.

Delete all the below files that somehow did not get cleaned up in the root folder of drive C:

Code:

"C:\"
caisslog.txt  Oct  2 2007       40483  "caisslog.txt"
xcuexpsh.txt  Oct 19 2007         200  "xcuexpSH.txt"
xcupol~1.txt  Oct 19 2007         310  "xcupolsys.txt"
xcupol~2.txt  Oct 19 2007         470  "xcupolexp.txt"
xcuproto.txt  Oct 19 2007         588  "xcuproto.txt"
xlmbho.txt    Oct 19 2007        8984  "xlmBHO.txt"
xlmdef~1.txt  Oct 19 2007         760  "xlmdefpre.txt"
xlmdns0.txt   Oct 19 2007       13402  "xlmdns0.txt"
xlmdns1.txt   Oct 19 2007       13330  "xlmdns1.txt"
xlmdns2.txt   Oct 19 2007       13330  "xlmdns2.txt"
xlmpol~1.txt  Oct 19 2007         682  "xlmpolexp.txt"
xlmpol~2.txt  Oct 19 2007         576  "xlmpolsys.txt"
xlmsha~1.txt  Oct 19 2007         554  "xlmshared.txt"
xlmshell.txt  Oct 19 2007         370  "xlmshell.txt"
xlmssodl.txt  Oct 19 2007         902  "xlmssodl.txt"
xlmsysc.txt   Oct 19 2007    10846925  "xlmsysc.txt"
xmodul.txt    Oct 19 2007       16676  "xmodul.txt"
xmscfg.txt    Oct 19 2007        1492  "xmscfg.txt"
xrkey00.txt   Oct 19 2007        1655  "xrkey00.txt"
xrkey01.txt   Oct 19 2007         678  "xrkey01.txt"
xrkey02.txt   Oct 19 2007         228  "xrkey02.txt"
xrkey04.txt   Oct 19 2007         236  "xrkey04.txt"
xrkey05.txt   Oct 19 2007        4830  "xrkey05.txt"
xrkey06.txt   Oct 19 2007         230  "xrkey06.txt"
xrkey07.txt   Oct 19 2007         234  "xrkey07.txt"
xrkey08.txt   Oct 19 2007        1026  "xrkey08.txt"
xrkey09.txt   Oct 19 2007         246  "xrkey09.txt"
xrkey10.txt   Oct 19 2007         334  "xrkey10.txt"
xrkey12.txt   Oct 19 2007         577  "xrkey12.txt"
xrnotif.txt   Oct 19 2007        7656  "xrnotif.txt"
xrquery.txt   Oct 19 2007         937  "xrquery.txt"
xrquery2.txt  Oct 19 2007         752  "xrquery2.txt"

It also appears that you did not uninstall the below as requested:
Java(TM) 6 Update 2
Web Savings from Ebates

 

I'm not sure that reinstalling IE6 will fix this issue; however you should reinstall IE because it is an integral part of Windows and is required on many websites including Microsoft. Without IE, you will not be able to keep your PC properly updated with Microsoft.

Running the below should remove it.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Since ATF-Cleaner is not working properly, goto the below folder and delete everything yourself:

C:\Documents and Settings\kevin1\Local Settings\Temp\

Windows will just stop you from deleting a few files from the current date because they will be in use.



Your logs are clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
10. If you are running Windows XP or Windows ME, do the below:
    • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
11. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!