1st post with malware problem Please help!

Hello:

I apparently downloaded a virus or malware. It got through McAfee. It looks like these were the two culprits: kernelw.sys and kernelwind32.exe . But maybe there is more.

I have run completed McAfee anti-virus scans as well as AdawareSE. I either deleted or quarantied what I could, but apprently there is still an issue.

I also used McAfee's autotechnician. It said it could solve one thing, but not another.

I can run my computer ok (it seems slow though), but I am having the following the problems.

1. McAfee says there is a problem that needs to be fixed. But when I hit the prompt to fix it, it cays there is an error and does not fix it.

2. I cannot access the task manager. When I try, I get a prompt that the administrator is denying privileges.

3. I constanty get fake Windows Security Alert pop ups suggesting a download some type of scam anti-spyware program.

4. The control panel is not longer available.

I already ran a hijackthis. I will provide this and whatever other logs may be helpful.

Thank you for you help.

jeffn1

 

Hi jeffn1!
Welcome to Major Geeks!

You need to run the READ & RUN ME FIRST so we know how to help you. Note the instructions which are specific to your operating system and when you finish, you can attach the requested logs with your next post.

Thanks.
abri

 

Thank you for your help. It looks like someone is helping me from another source and I do not want to take time from other people.

Please delete this thread.

jeffn1

 

Thanks for letting us know jeffn1!
Good luck getting it sorted out!
abri

 

Thank you.

jeffn1

 

You're welcome!
Safe Surfing!