2000 - would only start in Safe Mode.. ComboFix regained Normal...

Discussion in 'Malware Help (A Specialist Will Reply)' started by chookers, Dec 9, 2008.

  1. chookers

    chookers Staff Sergeant

    My son went to a website and the computer was attacked and AVG was overwhelmed. We ended up with a computer that could only boot in Safe Mode and if you tried going into Normal Mode, we got an error (STOP 0xC000021A error) and it would reboot - all the other 0x00000 types things were zeros. Also, when it tried to get into Normal Mode, the screen was top at the bottom and bottom at the top, like the vertical hold on an older TV needed adjusting.

    I was unable to uninstall the Java Runtime and unable to use SUPERAntiSpyware. I continued on.

    Partway through running ComboFix (which rebooted two or three times) we regained access to Normal Mode. ComboFix has dealt with at least one rootkit and a few other files.

    I'll be getting you to check our logs later. However, just for the moment I want to know if I should go back to the beginning of the Read and Run Me, now that I have access to Normal Mode and should be able to uninstall the Jave Runtime that needs uninstalling and should be able to run SUPERAntiSpyware or if I should keep going onto MGTools.

    Thanks.
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You should go to normal mode and try running the scans. If you can not, then do them in safe mode.

    We need to see the logs form whichever method you are able to do them in.
     

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