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64-Bit XP Pro Freezing on shut down HELP!

Discussion in 'Software' started by MBlock, Feb 5, 2008.

  1. MBlock

    MBlock Private E-2

    Hey everyone,

    I got a problem that's not a HUGE problem but it is very annoying. I am running XP Pro 64-bit on my machine and everytime I click start -> shut down the desktop freezes before the shut down menu appears! This happens 100% everytime.

    The reason I say it's not a HUGE deal is because I can still ctrl+alt+del and get the system to restart or shut down, whatever I need. I can also reclaim my desktop by killing and restarting the explorer.exe process

    I definitely want to get this fixed though so if anyone has ANY ideas that'd be GREAT. Essentially it seems like the explorer process is freezing once I click shut down. TIA Everyone!
  2. studiot

    studiot MajorGeek

    Is there also an adobe product running?
  3. MBlock

    MBlock Private E-2

    No, no adobe products running, I have McAfee, Code Collaborator, Slick Run, Daemon Tools, Google Desktop, standard stuff like that running, nothing is running now that wasn't running a week ago when it worked just fine. :(
  4. studiot

    studiot MajorGeek

    I asked because some users with acrobat installed experience this problem.]

    Does it also happen in safe mode?
  5. studiot

    studiot MajorGeek

    Have you tried the shutdown troubleshooting wizard?

    start>helpand support>troubleshooter>startup/shutdown

    This problem has also been reported in conjuction with logitech mice and other USB devices.
  6. MBlock

    MBlock Private E-2

    No it works fine in Safe mode. I have not tried the shutdown trouble shooting either, I'll give that a shot. I do have the wireless logitech keyboard and mouse.
  7. MBlock

    MBlock Private E-2

    I tried to run help and support from the start menu but it always ends up freezing after an undetermined ammount of time and I can no longer use help and support.... go figure.
  8. studiot

    studiot MajorGeek

    Don't know when Logitech are going to fix this problem. That's my favourite suspect.

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