A little help please?

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments. You need to make sure you install HJT properly as you did not and are running it directly from the ZIP file using WinRar. Also, you must not use msconfig to control startups like you are (not while we are fixing). This is all covered in the Procedures below. You should uninstall questionable software like Messenger Plus. And you must use only one antivirus application, so uninstall all but one. You have Antivir and Symantec right now. Disabling is not the same as uninstalling. The services are still running the way you have it. Symantec software is not that good and is a resource hog.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

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Why were the below running? Did you have them open for some reason?
C:\WINDOWS\system32\mspaint.exe
C:\WINDOWS\system32\notepad.exe

 

No problem! Just attach the logs as requested in steps 6 & 7 of the READ & RUN ME when finished.

 

Okay! It is best not to have unnecessary stuff like paint, notepad, etc open when getting logs. Also browsers (all of them) should be closed. Part of the reason is that some programs (including browsers, notepad, paint, cmd) are sometimes run by malware in the background and we need to know the difference between you running them and malware doing them. Also, if browsers are running when trying to fix things using HJT or even the scanning programs, certain things cannot be fixed because having the browser software running blocks the fixes.