A virus got me good.

Discussion in 'Malware Help (A Specialist Will Reply)' started by Austin9691, Feb 13, 2010.

  1. Austin9691

    Austin9691 Private E-2

    I need help!! Please!!

    I had a virus that would start up fake windows security alerts randomly - almost like pop up ads. I was able to delete it, but now I can't open anything on my computer other than internet explorer and google chrome. I can't even perform a system restore.

    When I click to open firefox (the browser I normally use) a window appears saying: "choose the program you want to use to open this file".

    Below the message is a list of programs. When I click on firefox it says that it is not a valid win32 application. If I click on adobe it says that adobe cannot open firefox because it is a damaged application or cannot be decoded. One more example is itunes. When I double click on itunes it says application cannot be found. I need serious help...anybody? Please?

    Thank you!
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please try doing the below:

    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

    AVPFind.bat

    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


    Now download and Run exeHelper

    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Also please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

    Then try running these instructions: Using MGtools

    Attach the below logs when finished with all of the above:

    • C:\avplog.txt - from AVPfind
    • log.txt - from exeHelper
    • C:\MGlogs.zip - from MGtools

    The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
     

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