a virus question

I am working on my daughters pc she has a Dell and it has Vista loaded on it and and she runs EZ Trust Security suite on it and I have ran all kinds of cleaners and malware removers and trojen removers. I went threw the list yall have for removing malware and then some. It is my understanding these are trojens and i have ran a trojen remover but it has still not found these only the secruity scanner finds them i am at a loss here any clues? Pic of Virus scanner is attached. I hope yall can see it if not let me know and i will type them out.

 

Hi HisAngel,

If you went through the instructions in the READ & RUN ME FIRST then please attach the logs we request so we can help you.

Thanks.
abri

 

ok I have searched for hours here and i can not find some of the logs, i am sure its just that i don't know where the PC has placed them i can't find anything in the SuperAntiSpyware folder that is marked SASlog.txt or just SASlog for that matter. Also on the Malwarebytes Anti-Malware log i can't seem to find anything that says log or .txt and i dont know what else to look for. I did find a Combo-Fix.sys but no .txt besides it was in the Combo Fix not C:\ . I am trying cause i really would like to fix this if i am looking in the wrong place i would be happy to look again. Thank yall for all you help and time.

 

Hi HisAngel,

1) Please go to add/remove programs and uninstall Windows Defender. Your security suite is comprehensive enough without adding additional programs to it. They will only slow down your computer and may, in fact, conflict with the security suite functions.

2) Go to add/remove programs and uninstall the below:

- Java(TM) SE Runtime Environment 6

3) Reboot after uninstalling the above.

4) Install the current version of Sun Java from: Sun Java Runtime Environment


5) Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (Note: if using Vista, don't double click, use right click and select Run As Administrator). Select Do a system scan only). In the box that opens, find the following entries and put a checkmark next to them (if you need some of them to be in the trusted zone, leave them). After check-marking them, close all your open browser windows and click on FIX:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

After you click fix, just close hijackthis.

6) Now run CCleaner at the default setting with the Windows tab as the top one.

7) Now,please rerun the scan that is giving you the indication that Java is infected. I want to see if you still get the warnings you mentioned.

abri