about:blank HJT will not remove

Discussion in 'Malware Help (A Specialist Will Reply)' started by bottomsouth, Jun 7, 2006.

  1. bottomsouth

    bottomsouth Private E-2

    Guys: I've tried eveything in the read me first steps and can't get the about:blank page to go away. It even has a pop-up saying your computer has been infected and when you click it to make that go away another webpage starts up. I can not delete the BHO Global that HJT mentions when I run it b/c it I can't find it in programs.
    My HJT Log is attached. Please help. (My wife downloaded the stupid program that it tells you do download to get rid of the spyware and now the computer is all screwed up)
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You do not have an about:blank hijacker. However you do need to complete ALL the steps in READ & RUN ME. And you must not use MSconfig to control startups. This is also covered in the READ ME.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
      • Bitdefender
      • Panda Scan
      • HijackThis
    .
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Also after attach the 3 logs requested in my previous message, get the below log too.

    Let's get an installed programs list from HijackThis too!
    • Run HijackThis, click Open the Misc Tools section
    • Click Open Uninstall Manager
    • Click Save List (generates uninstall_list.txt)
    • Click Save, to save it to a file where you can find it.
    • Attach the uninstall_list.txt file to your next message.
     
  4. bottomsouth

    bottomsouth Private E-2

    I've tried downloading and running the programs from the READand RUN Me First but I can't install all the programs. The system keeps saying my Window's Installer is not correctly installed or something. Contact service for help. My software came with a bundle with the HP when i bought the computer and I don't have a startup disc. any idea's? I've tried finding the program on the MS Website but it isn't there. Please help. The stupid adware program on my computer pops up every few minutes and then the about:blank page comes up, then when I close that page, a page comes up for me to purchase Titan Spyware Removal software. the cycle then begins over after I close all the IE windows that open automatically.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your first message said:
    That tells us that you ran eveything. Now you giving us a little more info, but it would be more useful if you told us exactly what you ran (and results) and what you could not run.

    When you say I can't install programs, we don't know if you were able to run anything at all. If you cannot install anything at all, it is going to be difficult fixing problems.

    However you do already have HijackThis so why didn't you do what was requested in message number 3?

    Let's see if we can get started but I'm going to need more information at some point because some of the items you have can be nasty to find all components.


    Look in Add/Remove programs and uninstall Need2Find if found!

    Make sure viewing of hidden files is enabled (per the tutorial).

    Now Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Now download - Pocket KillBox

    Extract it to its own folder somewhere that you will be able to locate it later to run it.

    Run Pocket Killbox by doubleclicking on killbox.exe
    Choose Tools > Delete Temp Files and click OK.

    Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion…say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot.
    C:\WINDOWS\system32\runsrv32.dll
    C:\WINDOWS\system32\runsrv32.exe
    C:\WINDOWS\system32\susp.exe
    C:\WINDOWS\susp.exe
    C:\Program Files\Need2Find\bar\1.bin\ND2FNBAR.DLL
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogin.exe
    C:\Documents and Settings\Your User Name\Start Menu\Programs\Startup\winlogin.exe

    Where Your User Name is the actual user account login that you are currently having the problem with.

    If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself. However BOOT INTO SAFE MODE during this reboot and do not run anything but what I request. DO NOT open any browsers!

    Make sure viewing of hidden files is enabled (per the tutorial).

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    O2 - BHO: (no name) - {00000000-59D4-4008-9058-080011001200} - (no file)
    O2 - BHO: (no name) - {00000000-C1EC-0345-6EC2-4D0300000000} - (no file)
    O2 - BHO: (no name) - {00000000-F09C-02B4-6EC2-AD0300000000} - (no file)
    O2 - BHO: (no name) - {3ceff6cd-6f08-4e4d-bccd-ff7415288c3b} - (no file)
    O2 - BHO: Need2Find Bar BHO - {4D1C4E81-A32A-416b-BCDB-33B3EF3617D3} - C:\Program Files\Need2Find\bar\1.bin\ND2FNBAR.DLL
    O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
    O2 - BHO: (no name) - {7b55bb05-0b4d-44fd-81a6-b136188f5deb} - (no file)
    O2 - BHO: (no name) - {8333c319-0669-4893-a418-f56d9249fca6} - (no file)
    O2 - BHO: (no name) - {e52dedbb-d168-4bdb-b229-c48160800e81} - (no file)
    O2 - BHO: (no name) - {ffd2825e-0785-40c5-9a41-518f53a8261f} - (no file)
    O4 - HKLM\..\Run: [Adware.Srv32] C:\WINDOWS\system32\runsrv32.exe
    O4 - HKLM\..\Run: [Transponder] C:\WINDOWS\system32\susp.exe
    O4 - Global Startup: winlogin.exe

    After clicking Fix, exit HJT:

    Run Windows Explorer and double check to make sure the below files are all deleted (some we already got with killbox):
    C:\Program Files\Need2Find <--- delete the whole folder
    C:\WINDOWS\system32\runsrv32.dll
    C:\WINDOWS\system32\runsrv32.exe
    C:\WINDOWS\system32\susp.exe
    C:\WINDOWS\susp.exe
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogin.exeC:\Documents and Settings\Your User Name\Start Menu\Programs\Startup\winlogin.exe


    Now reboot into normal mode and let me know how things went. Attach a new HijackThis log and also tell me how things are working. Can you run other steps from the READ ME now? If so, it would be in your best interest to run thru the complete READ ME procedure.
     
    Last edited: Jun 10, 2006

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