About:blank homepage & Trojan

New to the site, kind of, used to get on a few years ago and got such useful help that I had to come back again. I am basically needing to get rid of a trojan and this about:blank that keeps setting my home page. I have downloaded and ran:

1) AVG Free
2) Spybot - Search and Destroy
3) CC Cleaner
4) Remove It Pro ST-XE

Some things have been removed, but not all and that is why I am posting for help.

Now, I know there are several other things that I should probably download and do but I have been through so many of the exact same things being said over and over again in the FAQs that my mind is going numb. I know when I was on the site before, someone had me download a hijack this thing and then post what turned up but I can't find a link for hijack this on this site. Any help at all would be appreciated.

Thanks,
Cheryl

 

I should make it clear that some things simply won't download and work on my computer, such as hijack this won't unzip, spybot search and destroy automatically closes when trying to scan, defender won't work because my computer won't let me verify my Windows through the site because it says that something is blocking it, etc. I have done as much as I can do in READ ME.

 

This is the exe for HijackThis; Save it to C:\Program Files\HJT.

HijackThis

 

Tried to run your link and it popped up saying I couldn't proceed cause it was infected with "W32\generic.worm!p2p"..........now what?

 

ok, how do I disable McAfee?

 

Update your definitions or right-click on the McAfee icon in the System Tray and disable it.

 

Ok, here goes.....(see attachment)

 

You did not save HijackThis to the location I specified. If you can not download stuff with your computer, then download from another computer and save the files to a CD or Thumb drive. Then transfer the files to your computer. I is very important to get HijackThis saved where I specified. Your HijackThis log shows some infections we need to deal with.

 

okay, hope this is right

 

The installed version of Java on this compter is out-dated. Install version 1.5.0_07 available from http://www.java.com/en/download/manual.jsp. Make sure you uninstall all older versions that are on your computer before installing the latest version of Java.

You are running 2 Resident Antvirus applications. You only need 1. Having more that 1 resident Antivirus application on your computer will cause problems. They will interfer with each of and create conflicts, causing system performance to suffer. Pick one uninstall the other

HijackThis is still not in the location I specified. Right-click on the underlined text and Save Link as to your Desktop. Move_HijackThis.vbs

Double-click Move_HijackThis.vbs on your Desktop. This script will move HijackThis to the proper location. DO THIS before you continue with my instructions.

Running processes:
C:\WINDOWS\SYSTEM32\SOL.EXE <<=== This is the Microsoft Solitaire Game. This should not be open while running HijackThis.
C:\Program Files\Internet Explorer\iexplore.exe <<=== Internet Explorer should not be open while running HijackThis.

Make sure you have closed all browser windows, all sessions of Windows Explorer and any other programs you may have open before running HijackThis.

Download
- Pocket Killbox

Now Run HijackThis. Click the 'Do a system scan only' button. Place a checkmark in the box next to the following lines:

Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.

Now run Pocket Killbox:

Choose Tools -> Delete Temp Files and click the RED X.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now boot into SAFE MODE

Open Windows Explorer navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)

Now run CCleaner. If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.

Then, as an added precaution, Go to Start -> Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.

REBOOT to Normal Mode.

Post a fresh HijackThis log.