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Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
  • Bitdefender
  • Panda Scan
  • HijackThis

.

 

Okay what you need to do now is run the below because that is part of what you have:

SpywareQuake & SpyFalcon Removal Procedure

Afterwards, attach the requested smitfiles.txt log and also attach a new HJT log.

 

We have a little more cleanup to do.

First please install HijackThis properly as per step 7 of the READ ME. You installed it exactly where step 7 specifies not to install it (that is on you Desktop and in C:\Documents and Settings).

Also the READ ME does specify not to use Spybot's Teatimer (at least not while doing cleanup since it gets in the way). However you have some other reasons not to use Teatimer. You have SpywareGuard, TrendMicro Antispyware, and Teatimer all running. This will cause a significant drain on system resources which slows your PC down and can cause conflicts.

Is your copy of Trend Micro a paid version?

Disable/shutdown Teatimer and Trend Micro Antispyware and then run HijackThis and select the below lines and then exit ALL browsers before click Fix Checked:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O9 - Extra button: (no name) - {9239E4EC-C9A6-11D2-A844-00C04F68D538} - (no file)
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} - http://cs5b.instantservice.com/jars/customerxsigned35.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/1435/ftp.coupons.com/v3122/cpbrkpie.cab
O16 - DPF: {C6B086D2-146B-47A4-A218-B82DCAF2D872} (cpbrxpie Control) - http://a19.g.akamai.net/7/19/7125/4007/ftp.coupons.com/r3120/cpbrxpie.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://innovativesystems.webex.com/client/v_mywebex/webex/ieatgpc.cab

Now exit HijackThis. Reboot and then attach a new HJT log.

 

One of the lines did not get fixed:

O9 - Extra button: (no name) - {9239E4EC-C9A6-11D2-A844-00C04F68D538} - (no file)


Try again and make sure it gets fixed. If it does not fix, temporarily disable Windows Defender's active (realtime) protection and the fix the line. Windows Defender may be blocking the fix.

Just let me know if you get that line fixed.