About:Blank problem

Welcome to Majorgeeks!

You need to attach the two logs requested in step 6 of the READ & RUN ME.

Note:You do not have an about:blank hijacker issue. Please explain your exact problems and why you think you have about:blank.

 

I still do not see any major issues that would point to a browser hijacker problem. Unless you have some totally new unknown form. Let's fix a few minor things and perform a couple other steps:

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
O16 - DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} (Java Plug-in) -
O16 - DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} (Java Plug-in) -

After clicking Fix, exit HJT.
Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program

Now run the below procedure and attach the spysweeper.txt log:

Running Spy Sweeper

Now reboot in normal mode and post a new HJT log.
Make sure you tell me how things are working now.

 

I just wanted you to reboot again into normal mode. I know you were not in safe mode but I wanted to make sure you rebooted from whatever mode you are in at the time into normal mode before giving me a new HJT log.

 

Your problems do not appear to be malware related! You should look for support in the Software Forum. You have quite alot of stuff running and perhaps some of it is causing you some problems. Even having a firewall misconfigured can cause problems something like you are mentioning.

However here are some other observations, it's your decision what you want to do.

1. I personally would not recommend having the software you have from Symantec installed at the same time as McAfee.
2. Also personal preference, I would not use either McAfee or Symantec for your protection since they can be tremendous resource hogs.
3. Uninstall Microsoft Antispyware. You do not need it since you now have Windows Defender which is the current program Microsoft supoorts.
4. Uninstall Spy Sweeper now that you did a cleaning with it. You do not need it or want it to stay running at the same time as Windows Defender.

Also note, you never fixed the items I asked you to fix in message # 4.

 

Depends somewhat on you. Do you like McAfee or Symantec and do you want to use them? The main point is that only use software from one of them, not both of them. Personally we do not recommend them since they can be massive resource hogs. What we recommend is starting with the free ones listed in the below link and if you like them, you can always upgrade to the pay versions for more features and support.

How to Protect yourself from malware!

I'm referring to fixing the lines given with HijackThis and the running of Hoster. You never commented on whether you even did this. And the HJT log in message # 7 indicated you did not run those steps.

 

Well then check your HJT log right now yourself and make sure all of those lines have been fixed. You must make sure no browsers are running before you click fix or the fix may not work. Also you must make sure that no spyware tools are blocking the fixes.

Then make sure you have uninstall all of the Symantec stuff.

Now post a new HJT log after making sure you have fixed those lines.