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mayfly · Jun 7, 2006

Hello I am new here and I dont know what to do
I have a start page problem , every time I try to open my internet it opens in about blank and offers me a load of security options , I have tried all scans and uploaded most removers from this site but it is still there (Trojan.Win32.startpage.ah ) I have tried all the links I ahve done a Hijack this log but dont know whwt I should be looking for ?
Please help
Brgds
James

chaslang · Jun 8, 2006

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)

Bitdefender

Panda Scan

HijackThis

.

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chaslang MajorGeeks Admin - Master Malware Expert Staff Member