Acer Laptop Cannot See 5g Network

Discussion in 'Hardware' started by LiverpoolFan, Nov 17, 2018.

  1. LiverpoolFan

    LiverpoolFan Private E-2

    Hi everyone

    This issue is occuring on my mom's laptop, so ill try to describe the issue at a high level first, maybe it's an easy one.

    Her Acer Laptop cannot see the 5G Network (provided by Comcast), but her cellphone can see it.


    Anyone know what could cause this?


    Thank you
     
    LiverpoolFan, Nov 17, 2018
    #1
  2. Just Playin

    Just Playin MajorGeek

    What's the model?
     
    Just Playin, Nov 17, 2018
    #2
  3. plodr

    plodr Major Geek Super Extraordinaire

    Open a command prompt and type in
    Code:
    netsh wlan show drivers
    Scroll down until you see radio types supported.
    What letters are behind 80211?

    Here's what each means.
    802standards.jpg

    If you don't see a or n doesn't have 5GHz enabled, that's why the laptop can't "see" the 5GHz network.

    One of our Acers has a and the other does not.
     
    Last edited: Nov 17, 2018
    plodr, Nov 17, 2018
    #3
  4. Digerati

    Digerati Major Geek Extraordinaire

    And did it used to see the network and suddenly stop?
     
    Digerati, Nov 17, 2018
    #4

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds