Ack! My Computer Must Have A Bad Bug!

1. Computer will not respond when I click on some things. When I do a search on Google and there are questions listed and I click the arrow to make them open up - nothing. Also when I click on pictures next to the article I want to get to. Now it seems to be worsening and not always going to the article.

2. Won't open most youtube videos; just shows the circle going round and round. Other times it opens up but it's an ad instead of what I wanted to see and it just takes me to a new ad afterwards. (I think the ad problem is only on Opera.) I might open a Short and see the 1st one, but if I arrow down to the next one, it won't play.

I'm not sure if this started happening after updating Firefox but Opera now has problems too. I opened Task Manager and started ending tasks, mostly Service Host stuff, because Memory would show pretty high and Disk would show as high as 100.
I've checked Windows Defender, run 360 Total Performance, restarted, turned computer off and started again 20 minutes later. I even went to System Restore but it said something new, sounding as if I would end up deleting my Windows 10 and have to have my password and a key to get back on! I didn't do that - looked too scary.
PLEASE HELP! I feel like throwing it through a window but I can't afford to! :-(

 

I don't know if I should be able to download Farbar from your link, but I can't. I went to bleepingcomputer.com and downloaded it from there. I see lots of warnings and I want to make sure it's still OK, even tho' I'm not downloading and installing it from majorgeeks.com. Shall I proceed?

 

I saw your note but was worried when the download was from another site.
2 quick questions: 1. Does Belarc have anything to do with this? I don't know where it came from. 2. I was finally able to get CCleaner to work and it showed 1000's of somethings that it then cleared out. I can't get it to run again now because it wants to close everything.
I wasn't able to save Farbar to my desktop.
Eeek! I can't copy and past results because I get an error message saying "Please enter a message with no more than 40000 characters". I'm putting some of it below.

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 01-08-2023
Ran by Louise (administrator) on LOUISE-PC (Hewlett-Packard DC6000) (05-08-2023 18:30:22)
Running from C:\Users\Louise\Downloads\FRST64(1).exe
Loaded Profiles: Louise
Platform: Microsoft Windows 10 Pro Version 22H2 19045.3208 (X64) Language: English (United States)
Default browser: FF
Boot Mode: Normal

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(C:\Program Files (x86)\360\Total Security\safemon\QHActiveDefense.exe ->) (Beijing Qihu Technology Co., Ltd. -> Qihoo 360 Technology Co. Ltd.) C:\Program Files (x86)\360\Total Security\safemon\QHSafeTray.exe
(C:\Program Files (x86)\360\Total Security\safemon\QHActiveDefense.exe ->) (Beijing Qihu Technology Co., Ltd. -> Qihoo 360 Technology Co. Ltd.) C:\Program Files (x86)\360\Total Security\safemon\QHWatchdog.exe
(C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE ->) (Canon Inc. -> CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE
(C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\splwow64.exe
(Canon Inc. -> CANON INC.) C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE
(Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\Taskmgr.exe
(Mozilla Corporation -> Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe <13>
(PIRIFORM SOFTWARE LIMITED -> Piriform Software Ltd) C:\Program Files\CCleaner\CCleaner64.exe
(services.exe ->) (Beijing Qihu Technology Co., Ltd. -> Qihoo 360 Technology Co. Ltd.) C:\Program Files (x86)\360\Total Security\safemon\QHActiveDefense.exe
(services.exe ->) (Logitech Inc -> Logitech) C:\Program Files\Logitech\Collaboration\Services\Video\ServiceLayer.exe
(services.exe ->) (Microsoft Corporation -> Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe <2>
(services.exe ->) (Microsoft Windows Publisher -> Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23050.9-0\MsMpEng.exe
(services.exe ->) (PIRIFORM SOFTWARE LIMITED -> Piriform Software Ltd) C:\Program Files\CCleaner\CCleanerPerformanceOptimizerService.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\dllhost.exe
(svchost.exe ->) (Microsoft Windows -> Microsoft Corporation) C:\Windows\System32\smartscreen.exe

==================== Registry (Whitelisted) ===================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM-x32\...\Run: [QHSafeTray] => C:\Program Files (x86)\360\Total Security\safemon\360Tray.exe [413000 2023-03-15] (Beijing Qihu Technology Co., Ltd. -> Qihoo 360 Technology Co. Ltd.)
HKLM-x32\...\Run: [CanonQuickMenu] => C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE [1313408 2017-07-05] (Canon Inc. -> CANON INC.)
HKLM Group Policy restriction on software: *.xlsx*.bat <==== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.pif <==== ATTENTION
HKLM Group Policy restriction on software: *.gif*.js <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\*.exe <==== ATTENTION
HKLM Group Policy restriction on software: %programdata%\*.cmd <==== ATTENTION
HKLM Group Policy restriction on software: *.avi*.exe <==== ATTENTION
HKLM Group Policy restriction on software: *.rar*.cmd <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Local\*.cmd <==== ATTENTION
HKLM Group Policy restriction on software: *.rtf*.jse <==== ATTENTION
HKLM Group Policy restriction on software: *.pdf*.bat <==== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.cmd <==== ATTENTION
HKLM Group Policy restriction on software: *.doc*.pif <==== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.pif <==== ATTENTION
HKLM Group Policy restriction on software: %programdata%\Microsoft\Windows\Start Menu\Programs\Startup\*.cmd <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\Roaming\*.scr <==== ATTENTION
HKLM Group Policy restriction on software: *.xls*.jse <==== ATTENTION
HKLM Group Policy restriction on software: *.wav*.com <==== ATTENTION
HKLM Group Policy restriction on software: *.jpg*.jse <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.scr <==== ATTENTION
HKLM Group Policy restriction on software: %allusersprofile%\*.js <==== ATTENTION
HKLM Group Policy restriction on software: *.mp4*.exe <==== ATTENTION
HKLM Group Policy restriction on software: *.wmv*.scr <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\AppData\LocalLow\*.exe <==== ATTENTION
HKLM Group Policy restriction on software: *.png*.bat <==== ATTENTION
HKLM Group Policy restriction on software: *.wma*.com <==== ATTENTION
HKLM Group Policy restriction on software: %userprofile%\*.js <==== ATTENTION

 

Part of the Addition from Notepad:

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 01-08-2023
Ran by Louise (05-08-2023 18:34:10)
Running from C:\Users\Louise\Downloads
Microsoft Windows 10 Pro Version 22H2 19045.3208 (X64) (2021-05-04 08:09:13)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================


(If an entry is included in the fixlist, it will be removed.)

Administrator (S-1-5-21-125910357-3284985775-168995214-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-125910357-3284985775-168995214-503 - Limited - Disabled)
Guest (S-1-5-21-125910357-3284985775-168995214-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-125910357-3284985775-168995214-1002 - Limited - Enabled)
Louise (S-1-5-21-125910357-3284985775-168995214-1000 - Administrator - Enabled) => C:\Users\Louise
WDAGUtilityAccount (S-1-5-21-125910357-3284985775-168995214-504 - Limited - Disabled)

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: 360 Total Security (Enabled - Up to date) {FFDC234A-CE9B-08F9-406B-F876951CE066}
AS: 360 Total Security (Enabled - Up to date) {91AD8F88-E316-BC3A-E0A3-9F4C5B36A8D0}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 11.0.0.1028 - 360 Security Center)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.012.20040 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\{10E33ABF-D7FB-4F47-900A-7973854AB45A}) (Version: 32.0.0.125 - Adobe) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 32.0.0.125 - Adobe)
Belarc Advisor 12.0 (HKLM-x32\...\Belarc Advisor) (Version: 12.0.0.0 - Belarc, Inc.)
Canon Digital Camera Solution Disk 40-46 Software Starter Guide (HKLM-x32\...\SoftwareStarterGuide-DCSD40_46) (Version: 1.1.0.1 - Canon Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.7.0.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.20.13 - Canon Inc.)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (HKLM-x32\...\CANON iMAGE GATEWAY Task) (Version: 1.7.0.4 - Canon Inc.)
Canon Internet Library for ZoomBrowser EX (HKLM-x32\...\Canon Internet Library for ZoomBrowser EX) (Version: 1.6.3.9 - Canon Inc.)
Canon MG3600 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG3600_series) (Version: - Canon Inc.)
Canon MG3600 series On-screen Manual (HKLM-x32\...\Canon MG3600 series On-screen Manual) (Version: 7.8.0 - Canon Inc.)
Canon MG3600 series User Registration (HKLM-x32\...\Canon MG3600 series User Registration) (Version: - ‭Canon Inc.)
Canon MovieEdit Task for ZoomBrowser EX (HKLM-x32\...\MovieEditTask) (Version: 3.0.0.20 - Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.6.4 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.6.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.3.0 - Canon Inc.)
Canon Personal Printing Guide (HKLM-x32\...\Personal Printing Guide) (Version: 1.0.0.1 - Canon Inc.)
Canon PowerShot SD1200 IS_IXUS 95 IS Camera User Guide (HKLM-x32\...\CameraUserGuide-PSSD1200IS_IXUS95IS) (Version: 1.0.0.1 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.8.5 - Canon Inc.)
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.2.0.2 - Canon Inc.)
Canon Utilities CameraWindow DC (HKLM-x32\...\CameraWindowDC) (Version: 7.4.0.9 - Canon Inc.)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.5.0.3 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 7.2.0.4 - Canon Inc.)
Canon Utilities MyCamera DC (HKLM-x32\...\MyCameraDC) (Version: 7.2.0.5 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.22.46 - Canon Inc.)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.8.0.1 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.3.0.7 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.2.0.9 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 6.14 - Piriform)
CCleaner Update Helper (HKLM-x32\...\{E4EAC0E2-A80B-479F-BA45-DCDA595C9A93}) (Version: 1.8.1583.3 - Piriform Software) Hidden
CryptoPrevent (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version: - Foolish IT LLC)
Defraggler (HKLM\...\Defraggler) (Version: 2.22 - Piriform)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 98.0.4758.102 - Google LLC)
Intel(R) Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
IObit Uninstaller 10 (HKLM-x32\...\IObitUninstall) (Version: 10.0.2.20 - IObit)
iTop Screen Recorder (HKLM-x32\...\iTop Screen Recorder_is1) (Version: 3.1.0.1102 - iTop Inc.)
iTop VPN (HKLM-x32\...\iTop VPN_is1) (Version: 3.3.0.2805 - iTop Inc.)
Java 8 Update 371 (HKLM-x32\...\{71124AE4-039E-4CA4-87B4-2F32180371F0}) (Version: 8.0.3710.11 - Oracle Corporation)
JL Country Cottage (HKLM\...\JL Country Cottage) (Version: - Microcourt Ltd.)
Logitech Camera Settings (HKLM-x32\...\LogiUCDPP) (Version: 2.12.8.0 - Logitech Europe S.A.)
Microsoft .NET Framework 4.6.1 (HKLM\...\{BD6F5371-DAC1-30F0-9DDE-CAC6791E28C3}) (Version: 4.6.01055 - Microsoft Corporation) Hidden
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64) (HKLM\...\{25E80DAA-FD87-DCE5-202C-CC02F6673002}) (Version: 1.0.0.0 - Microsoft Corporation) Hidden
Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 115.0.1901.188 - Microsoft Corporation)
Microsoft Edge WebView2 Runtime (HKLM-x32\...\Microsoft EdgeWebView) (Version: 115.0.1901.188 - Microsoft Corporation)
Microsoft OneDrive (HKU\S-1-5-21-125910357-3284985775-168995214-1000\...\OneDriveSetup.exe) (Version: 19.103.0527.0003 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{BB052C53-34CB-42DE-AF41-66FDFCEEC868}) (Version: 3.72.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (HKLM-x32\...\{F8CFEB22-A2E7-3971-9EDA-4B11EDEFC185}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (HKLM-x32\...\{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}) (Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 (HKLM-x32\...\{69BCE4AC-9572-3271-A2FB-9423BDA36A43}) (Version: 14.0.24215 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 (HKLM-x32\...\{BBF2AC74-720C-3CB3-8291-5E34039232FA}) (Version: 14.0.24215 - Microsoft Corporation) Hidden
Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 116.0.1 (x64 en-US)) (Version: 116.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 112.0.2 - Mozilla)
Opera Stable 100.0.4815.76 (HKU\S-1-5-21-125910357-3284985775-168995214-1000\...\Opera 100.0.4815.76) (Version: 100.0.4815.76 - Opera Software)
Privatefirewall 7.0 (HKLM-x32\...\{E8EA933E-03A2-4E62-9F52-812C72BE2A6B}) (Version: 7.0.30.3 - PWI, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.9239.1 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.53 - Piriform)
Revo Uninstaller 2.0.4 (HKLM\...\{A28DBDA2-3CC7-4ADC-8BFE-66D7743C6C97}_is1) (Version: 2.0.4 - VS Revo Group, Ltd.)
Skype version 8.92 (HKLM-x32\...\Skype_is1) (Version: 8.92 - Skype Technologies S.A.)
Smart Defrag 5 (HKLM-x32\...\Smart Defrag_is1) (Version: 5.8.0 - IObit)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
SpywareBlaster 6.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 6.0.0 - BrightFort LLC)
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.3 - IObit)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{FBA3961B-D1DF-493C-BC1F-E67D3B832895}) (Version: 2.56.0.0 - Microsoft Corporation)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WiFi Password Revealer (HKLM-x32\...\WiFi Password Revealer_is1) (Version: 1.0.0.13 - Magical Jelly Bean)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
Zoom (HKU\S-1-5-21-125910357-3284985775-168995214-1000\...\ZoomUMX) (Version: 5.7.7 (1105) - Zoom Video Communications, Inc.)

 

Stop! I don't you to spend any more of your time and energy on this. I think it's fixed. I'll need to check more on how well it functioning, but maybe the massive clean-up by CCleaner fixed everything. I usually run it every 2-4 days, but I must have picked up a virus or something in that time. I really appreciate you taking the time to help me. I'll report back to you after I see how it does.
P.S. I wish I could edit the above 2 messages so that you don't waste your time reading them, but it's too late to do that.

 

It seems to be OK now, thank God! CCleaner removed over 10,000 trackers. Since I usually run it every 2 or 3 days, my son or I obviously got into something bad. He's special needs so he just stays on youtube, and I don't go anywhere sketchy (tired old lady) but it found us. Again, thank you so much for your help!

I must say, your kindness is a good reflection on your signature and what it means.

 

is it out of hardrive space?

 

That would be wonderful! I'll get new reports in the next few days and attach them here. We have to be out of our home by 11/1, so I'm busy trying to find a place. But it would be a disaster if my computer went out during sending financial info, filling out forms, etc. So thank you!
I've always wondered, does the light from a halo keep you up at night?

 

No, only about 15%; no games, music or films. But thanks for asking.

 

I thought I did attach the 2 reports a couple of days ago, but I must have done it incorrectly. I'm not sure how to upload them from notepad. I tried downloading them (and show them in my downloads, then clicked "Upload a File" in my reply to you, but they didn't attach. Am I missing something? I'll run it again right before attaching it.

Also, if I try to run CCleaner while Firefox is on, until recently it told me to close Firefox. But NOW it tells me to close Firefox and something new, called PROGRAMS. I suspect this is part of the problem; another program running in the background and clogging my computer with 1,000's of trackers each day. (I'm now running CCleaner 3 or 4 times a day and have 4000-5000 trackers each time. I'm terrified to open any of my banking pages. And I can't access them thru my very old Tracfone and wouldn't want to anyway.

As you can see, I'm a complete neophyte!

 

Wasn't able to save icon to desktop but set up shortcuts to latest reports on my desktop; also located in my downloads. I hope I'm able to attach them!
I think I did it. I'm so grateful because I have to download my information from all my banks by 8/14 and I'm scared to open them! I must go out to take my son for a blood test and pick up his new meds at the pharmacy, so I'll be away from my desk for a few hours.

 

Thank you. I accidentally ran FRST not as administrator one time and it showed I needed to update a lot of security stuff. I tried to do so but was unsuccessful. I'll try to do that again to get the info again. In the meantime, do you have a way of streamlining my programs?

 

Eeek! I tried to run it again but not as the administrator to see the info mentioned above. I couldn't get into the program; I must have deleted it. I then tried to download it from MajorGeeks.com (the second location listed) and the whole thing hung up on "WaveBrowser.exe" as part of installing it. I finally had to stop everything before it was completed, saying I didn't want Wave to be my browser, but something came up saying it would still run in the background. I have to take my son to the doctor (special needs, medically fragile) again, but I'll come back and see what I can do, then contact you agin. But is there a tool to streamline all my programs. I'm sure I don't use many!

 

My brain is like tangled spaghetti! I finally figured out how to run FRST64 as Administrator AND how to upload the files to here, thank God!

 

I also wanted to copy and paste a section of my Downloads for this week and last, because my problem started then. Can't figure it out, so here's the info, because it might be helpful. This is from before I started over with Frst64

But now I can't even include that info with this Reply ....(sob) I'll store the info somewhere it you think it might be helpful.

 

A. Uninstalled Smart Defrag 5 BUT I didn't see the Advanced Option before I clicked Scan. I followed through with the rest of the steps.
1. Did I screw it up because I failed to click Advanced Option? Can I fix it?
B. Made same mistake as above when I uninstalled Private Firewall.
C. Uninstalled Surfing Protection and saw Advanced Option (head slap) and did exactly as I was told.
Note: Never got a chance to click Finish, as everything disappeard after deleting leftovers for the 3 Uninstalls above.
D. My Iobit Uninstaller shows 13 instead of 10. Should I uninstall that version?
1. Iobit Uninstaller has a popup: "New installation detected. Recommend enabling Iobit Install Monitor to help you log and view all changes." I did not click on it because I assume I'll be getting rid of Iobit Uninstaller, even tho' it's 13 (not 10)

Next step: I have downoads of A. FRST64(1).exe B. FRST.txt C. Addition.txt in my Downloads from 8/10 yesterday. I also have a Notepad page open for each one of the txts because I couldn't figure out how to save to my desktop.
Once I finish with Iobit (D above) and reboot, where do I download "the attached file" (Farbar Recovery Scan Tool - Run Fix Using Attached File)? When I get that, I'll follow your further steps.
Thank you again.

 

Uninstalled Iobit, but am unclear if I should reboot (restart???) while 2 txts are open in notepad. I do see them in Downloads, so there won't be a problem?

 

OK, figured it out up through the reboot. But:
A. The only way I can see to get to FRST64 and select "Run as Admin." is if I type it into my search. If I try to run FRST64 from Downloads, I don't get that option. However, the Farbar Recovery Scan Tools boxes that come up from either selection are identical to one another. So does it matter how I get to FRST64?
B. Within the boxes are 4 buttons: Scan, Search Files, Search Registry, Fix. Should I click Scan first? Or go right to Fix?
C. So I don't have to click on Fixlist.txt? It just collects the info and shows it as Fixlog.txt?
D. When you say to attach it to my reply, do you mean "Upload a File" from bottom of this page, next to Post Reply?
Note: It's been over 24 hours since I ran FRST64, and I just removed 12,638 trackers.
Excuse all the questions, but this is like working in Greek; I don't understand the terms, especially if 2 terms mean the same thing. I'm afraid to make a move without checking for fear of making a mistake.

 

Yes, even in Downloads!

 

I couldn't figure out how to save it to Downloads, but it automatically went there.

 

Did the first 2 steps, but I don't see Downloads on Browse. I tried typing it in, but "The file Downloads cannot be found." Could it be in something else?

 

Yes, I see Desktop, but not Downloads.
Lots of files (?) under it, but not Downloads. It looks as if lists all the things I already have on my Desktop.

 

Yes, I have it showing Downloads. It also has a separate window showing "Create Shortcut."

 

OK, did this and I see the Fixlog.txt in my Downoads. Now there's a popup from Farbar saying that's done, but the computer needs a restart. "Click OK to restart."
Do I go to the topic Webpage after this? And do I search in Google to find it, or should it be available from anything I've done or is in Downloads?

 

Should I restart? I'm hesitant because you didn't say to in your steps above.

 

OK, restarted.
I never searched for any of these programs before, I downloaded them from links you provided. If I Google fixlog.txt, I don't see what you seem to be asking for.
If I go to Downloads and right click on Fixlog.txt, I get a menu with: Open, Edit, Share, Send to, Copy, among other choices. So what should I do now?

 

This opened a Notepad page. I right clicked, "Select All" then right clicked "Copy." But when I Hit Post Reply, a message came up saying can't enter a message with more than 40,000 characters. This is probably over 40 pages long. It also says at the bottom "The system needed a reboot" but I did that when I was supposed to.

"The system needed a reboot.

==== End of Fixlog 16:40:40 ===="

 

YES!!! I hope it works!