"Acqiring Network Address" ...forever...

My friend has a Toshiba Satellite A15-S157 Laptop, which recently stopped connecting to our campus LAN.

When it had a hard connection (over a cable that I knew worked with another machine), it removed the red "disconnected" X and displayed "Acquiring Network Address" incessantly.

In IP Config, it showed no DNS suffix, no gateway, no nothing. Only a MAC address (which gave me some hope), and an IP of 0.0.0.0

I attempted multiple times to reinstall the drivers, which are unfortunately intel intergrated drivers. It gave the same error. She had a multiple firewalls on her machine (don't know why), but I disabled the two I saw: Windows and ZoneAlarm (aka EZFirewall... had a zonealarm interface... I thought it was strange). It still retrieved no network information.

The "Repair" function doesn't work, because it needs an IP first.

Any ideas are more than welcome.

 

Im having the same issue i even tried another nic. Im cleaning this pc out for a friend had over 200 viruses. i still have one that i cant get rid of i think this might be the cause. pervnerve did you run a virus scan and if you did, did it show anything?

 

Dude, that was over three years ago. hahaha I don't remember. Sorry I couldn't be of more help.