Ad-aware/PC problems

HI

While I understand and have noted your on DUN, to remove any malware on your PC, which I have not noticed any that stand out in your HJT log ( Hijackthis will not show all malware on a PC, its limited in its scanning to browser hijacks and a few others only )

If you can get reletive or friend to help out in downloading any of the software applications mentioned will help a great deal, in completing the below.


DO you recognise these IPs 139.48.215.100? is it your work as in the Calgary Health Authority?

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

If pre-written comments are needed then I will post them as they save typing the same information out multiple times, especially as the information is correct and pertinent to the issue at hand.


If you have followed the steps then please do attach the logs requested and also run the steps outlined in this guide as Winantivirus is part of the Vundo/Winfixer family. Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer

Once all the logs are attached then if needed specific instructions tailored to your PC and removal of the malware will be posted for you to action.