AdChoices Removal

Greetings all, any help would be greatly appreciated:

HP Pavilion Elite m9340f
Intel Core 2 Quad
8 GB Ram
Win 7 Pro

Identification of this problem and possibly others was delayed, I rarely ever use the infected PC, I have an identical PC in my home office for my use. The computer is used by my kids, their friends, my wife and the two Bernese Mountain dogs, therefore subjected to uncontrolled clicking……. and they never report any problems until it beyond a simple fix. This time I discovered the problem because it was experiencing BSOD (0x0000007B) and would not boot. I ended up moving the infected PC alongside my healthy one to make it easier to work on; once I solved the BSOD problem I started to ensure it was up to date. I soon discovered the updates & automatic scans somehow became disabled, of course no one will admit to it (I suspect one of the two Bernese).

IE-11 is hung up \ extremely slow do to ad loading.

Here is what I have done so far:

•Windows 7 Pro updated
• Norton updated, scan run
• CCleaner updated, scan run
• Malwarebytes updated, scan run, log attached
• Super antispyware updated, scan run, log attached
• Adwcleaner updated, scan run, logs attached
• JRT downloaded, scan run, log attached​

At this point the ads still appear and slow IE11 to a crawl, quite a PIA, where to from here?

Thanks in advance:

Kevin

 

Thanks for your quick response Kastrel13!:

No, have not run them. Can you direct me where to acquire them.

I am heading to the Ravens Tailgate \ game in a couple of minutes and will do those as soon as I return.

Thanks

Kevin

 

Thanks once more.....

Ravens won .... good tailgate...

Attached are the logs as requested.

I will await the diagnoses.....

Thanks again

Kevin

 

Kestrel13!:

Attached are both logs.

Ads on IE11 still present and it still slows it down.

Next step?

Thanks

Kevin

 

Thanks once more:

I reset to the defaults, didn't change anything. After the reboot and starting IE11 a window appeared at the bottom of the screen that said "s.flite.com wants to track your location". At that point I turned around to this computer to Google s.flite.com, this is what it showed: "Flite offers a programmatic creative platform to empower professional advertisers to deliver HTML5 ads that live up to the expectations of today's consumers.".

After I found that I turned to the infected computer to click no and do the screen shot you asked for. The window at the bottom was gone by then, the second screen shot will show you why it was gone (I think).

At this point I am not certain if Norton got rid of the infection but the ads in screen shot #1 are still there.

Thanks again for your assistance:

Kevin

 

I have that on this computer, works well.

I installed it on the infected computer, ads still there and when I re-opened IE11 that Norton window appeared again. I had reset my home page and Norton reset it to theirs......

There must be something that doesn't want to be deleted......

Thanks again:

Kevin

 

Thanks, note my avatar.........

 

Sorry for the delay, daughter's field hockey game (they won, she scored two). Also, thanks again:

Went to manage add ons, no AdChoices or other suspicious plugins.

Opened Firefox, they also appeared when using that, I clicked on AdChoices and opted out. I also installed AdBlock Plus for Firefox.

No ads on this machine, I have AdBlock Plus on this one, it seems to work well.

I rebooted it after checking Firefox (above, on another user), went into my user (IE 11) and no more AdChoices, AdBlock must be working and \ or the opt out worked.

Next, any word on s.flite.com, are they associated with AdChoices? I understand why the ad companies want to track your location but it doesn't sit too well with me, especially with the other users (daughter, son & wife).

AdChoices appears to be under control now, I thank both you and your colleagues for the assistance. I will wait to hear back on the s.flite.com issue.

Thanks again.......

Kevin

 

Thanks again, once more, etc., etc., etc., .......

Completed the last steps, all seems good.

Read Chaslang's "How to protect yourself from malware", I have had those in place for quite some time. No mention (no fault found) of controlling the constant clickers that also have access to that computer or their lack of reporting until it becomes a major problem. I guess a solution is to schedule a couple of minutes on it once a week or maybe more.

One of the things I am going to look into is a couple of additional hard drives and a piece of software like Acronis to clone the drive, once a week or so alternating between the 2 other drives. Because I travel so much it can be weeks where I only have a day home a week therefore don’t find the time to inspect their common PC much less their laptops. I am not sure if Acronis has scheduling ability or the ability to alternate drives, time will tell......


Have a great day.....

Kevin