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Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis​

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​

• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Please delete this:
C:\Documents and Settings\All Users\Documents\docs\My Documents\Midi Files\SmileyCentralPFSetup2.0.4.21-2.exe

Then use add/remove programs to delete this:
Viewpoint Media Player

Please download FixWareout by LonnyRJones from one of the two below links and save it to your desktop.

http://downloads.subratam.org/Fixwareout.exe

http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

* Run Fixwareout.
* Click Next,
* then Install,
* make sure Run fixit is checked
* and click Finish.
* The fix will begin; follow the prompts.
* You will be asked to reboot your computer; please do so.
* Your system may take longer than usual to load; this is normal.

When you run fixwareout, just follow the prompts, you will need to restart when prompted.

After rebooting (restart) back into normal boot mode, make sure you have all web browsers closed.

* Go into Control Panel -->Network Connections.
* Right click on your connection
* and click Properties.
* On the Properties page, highlight Internet Protocol(TCP/IP)
* Click Properties. This will bring up another page.
* Select Obtain DNS Server Automatically.
* Click the ok button. The page will close.
* Press ok on the page in front of you.
* Restart the computer.
* Reconnect to the Internet using Internet Explorer.
* Now after doing the rest, come back here and attach the log from fixwareout. It is located at c:\fixwareout\report.txt

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now.

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O17 - HKLM\System\CCS\Services\Tcpip\..\{058718BF-4610-4CCE-8B53-B4CCF45DCC20}: NameServer = 85.255.114.67,85.255.112.140
O17 - HKLM\System\CCS\Services\Tcpip\..\{D9A04E1C-99AA-41BE-8644-B39F76F9316F}: NameServer = 85.255.114.67,85.255.112.140
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.67 85.255.112.140
O17 - HKLM\System\CS1\Services\Tcpip\..\{058718BF-4610-4CCE-8B53-B4CCF45DCC20}: NameServer = 85.255.114.67,85.255.112.140
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.114.67 85.255.112.140
O17 - HKLM\System\CS2\Services\Tcpip\..\{058718BF-4610-4CCE-8B53-B4CCF45DCC20}: NameServer = 85.255.114.67,85.255.112.140
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.67 85.255.112.140

After clicking Fix, exit HJT.

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now attach new logs for:

* GetRunKey
* ShowNew
* HJT * report.txt

 

Actually nothing was fixed. The registry patch wasn't patched, the items in the HJT log are still there ...and Fixwareout didn't do what it should.

Please follow exactly the entire instructions in post # 6.

 

Your logs look clean. You may uninstall any programs we had you download.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!