administrator blocked

m.j.kitty · Feb 6, 2011

I attempted to follow the instructions for Malware Removal but kept being blocked from installing or uninstalling most software (.exe's since Java could be uninstalled). At first, I was getting a bunch of "Path Not Found" errors after providing the administrator password. Then when I changed tactics and tried to log into the administrator account, I got the error message "The User Profile Service service failed the logon. User profile cannot be loaded." and then was immediately logged off when I click OK. :cry

I don't know if this is a hardware problem, damaged software, or a malware problem. :cry

Where do I go from here?

Thank you!

Kestrel13! · Feb 6, 2011

Welcome to Major Geeks!

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.exe

Rkill.com

Rkill.scr

Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post )

Now download and Run exeHelper

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

A log file named log.txt will be created in the directory where you ran exeHelper.com

Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. See if you can save a log with it.

Then try running these instructions: Using MGtools

Attach the below logs when finished with all of the above:

C:\avplog.txt - from AVPfind

a log from online SAS scan if you could make one

log.txt - from exeHelper

C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

m.j.kitty · Feb 7, 2011

:cry Unfortunately, my computer only has one account that has administrator privileges and that is the account that I do not have access to. Whenever I try to run and .exe or any of the rkill fills I am required to put the administration account password to receive access or permission to perform the given action. It then returns the error that the path file cannot be found.

Please Help!!!!:cry

TimW · Feb 7, 2011

Try doing this:
Microsoft Fix-it

Kestrel13! · Feb 7, 2011

Are you able to do anything in safe mode?

TimW · Feb 8, 2011

What version of Windows are you running?

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administrator blocked

m.j.kitty Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

m.j.kitty Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member