AdSubtract & CounterSpy

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That does not really make any sense. If disabling AdSubtract does not solve the problem why do you still think it is responsible for blocking CounterSpy's updates. Try uninstall AdSubtract. Do you still have a problem? If so, it is not AdSubtract.

Do you have a firewall? Is it blocking the updates?

 

Is AdSubtract a paid version? What about CounterSpy? If they are paid versions, you need to speak to them about the incompatibility. Personally I see no need for AdSubtract to be installed.

Your Windows firewall should be disabled if you are using PC Cillin's firewall. I would be surprised if PC Cillin did not disable the Windows firewall by default

 

If Trend Micro cannot fix the problem or the AdSubtract software does not have a way to add acceptable sites to a list then ask for a fix or a refund. Perhaps there is a way you could also install the CounterSpy updates with a manual approach rather than automatically but I find things like this to be quite annoying. Any software that does not let me do what I need/want to do is uninstalled from my PC immediately.

As I said earlier, I don't see a need for the program anyway. CounterSpy is a whole lot more important than AdSubtract. Using a browser like FireFox gives you a reasonable popup blocker anyway without having to run anything additional.

 

As long as you don't mind always having to do that....then fine!

I see no need for an external popup blocker at all. The one in the FireFox browser is more than sufficient for me. And quite often I don't even use FireFox as I do a large amount using IE (on purpose to be exposed to what people having problems are exposed to) and I do not have problems with popups. But having a firewall (like ZoneAlarm) is also blocking popup ads. So IMHO, the additional resource load of a popup blocker is not needed since a good browser and a firewall (a necessity) is sufficient.