Advanced Credit Card Verification pop-up

Discussion in 'Malware Help (A Specialist Will Reply)' started by thekops, Mar 12, 2010.

  1. thekops

    thekops Private E-2

    I helped a friend clean his computer several days ago using your wonderful READ ME steps. All ran in normal mode with a little trouble updating Malwarebytes (described below). I thought all was OK, but he is getting the pop-up Advanced Credit Card Verification when trying to do online banking.

    Attached are the scanning logs as directed.

    Malwarebytes had an error while updating: "An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team. ERROR CODE: 732 (0,0)". I was able to manually download the updates and continued on.

    I would appreciate your help. Thanks.
     

    Attached Files:

  2. thekops

    thekops Private E-2

    Last of logs:
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Download The Avenger by Swandog469, and save it to your Desktop.

    * Extract+ avenger.exe from the Zip file and save it to your desktop

    Please download HelpAsst_mebroot_fix.exe by noahdfear and save it to your Desktop.

    • Double click HelpAsst_mebroot_fix.exe to run the tool.
    • When the tool completes it will inform you HelpAssistant was successfully removed, or it may require a reboot. DO NOT reboot at this point if it tells you this. Do the below first.
    • With Windows Explorer, navigate to the C:\MGtools folder and double click on mbrfix.bat ( If not sure how to use Windows Explorer, you can optionally click Start > Run and enter C:\MGtools\mbrfix.bat into the run box and click OK. ) This will run quickly flashing a black screen in front of you too fast to read.
    • NOW REBOOT!
    • Run avenger.exe by double-clicking on it.
      * -Do not change any check box options!!
      * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

      * Now click the Execute button.
      * Click Yes to the prompt to confirm you want to execute.
      * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
      * Your PC should reboot, if not, reboot it yourself.
      * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.
    • After reboot run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the new C:\MGlogs.zip file and the log from Avenger (C:\Avenger.txt).


    Make sure you tell me how things are working now!
     
  4. thekops

    thekops Private E-2

    Here are the logs.

    The pop-up is gone! And IE is even responding better.

    Thank you very much! You are great!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Let's run Avenger one more time.

    * Run avenger.exe by double-clicking on it.
    * -Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now run Ccleaner to clean out only temp files and nothing else!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:

    * C:\Avenger.txt
    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  6. thekops

    thekops Private E-2

    Sorry for the delay. Completed your steps and requested logs are attached. Everything is still running GREAT!

    Thanks again!
     

    Attached Files:

  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know!! Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    6. Go to add/remove programs and uninstall HijackThis.
    7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    8. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
     
  8. thekops

    thekops Private E-2

    Thanks for all your help!
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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