Adware Keeps Freezing

Every time i run Lavasoft Adware 1.06, its gets to 4400 files and then frezzes and i have to end task, delete. I've done virues scans and found nothing. Can anyone help me? Here is my hijackthis file.


THANKS

_________________________________________________________________

Log file removed

 

Ok. I've done what you said to do here.
http://forums.majorgeeks.com/showthread.php?t=35407

i had noproblems only thing was i couldnt complete adware scan, because it froze.

Heres my new hijack file.

Edit by bjgarrick: Wrong location, Inline HJT log removed!


THANKS

 

First, please look in Add/Remove Programs and uninstall the following program:

Viewpoint


Now, please EXTRACT HijackThis from the ZIP File to a Safer location. Here's how:

To create a new folder:
Click START > My Computer > Local Disc C: > Program Files
Now, Right Click on an Empty Area and select New > Folder & name it HijackThis and ENTER

To Extract HijackThis:
Now, Right Click your HijackThis ZIP File and select Extract All > Next > and browse to your newly created HijackThis Folder
(C:\Program Files\HJT) and click Next.

Now run HJT from there. Please save your HJT Log as a .txt File and attach it via the "Manage Attachments" tool in the Additional Options section when you post.

The reason HJT needs its own safe folder is so that backups will be safely preserved. That way, if a mistake is made in the removal process, the mistakenly deleted entry can be restored.

 

Sorry for posting wrong, wasnt understanding what you had asked. I uninstalled view point and uploaded my new hijackthis log.


THanks

 

Download the following file, after download is complete run the uninstaller. When uninstall is complete reboot and post a new HJT log.

Download Uninstaller

 

DOne.

 

First:
Click Start > Run > type services.msc and Click OK

Locate System Startup Service (SvcProc) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm

O2 - BHO: CInterfaceObj Object - {58F07DD3-924D-4141-BC74-299F523A95F1} - C:\WINDOWS\pxwma.dll

O17 - HKLM\System\CCS\Services\Tcpip\..\{FEB7AC2E-C2E4-4463-BA81-6EF214B1FA39}: NameServer = 69.50.184.84,195.225.176.37

O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Navigate to and DELETE the following if they should remain:

C:\WINDOWS\svcproc.exe

C:\WINDOWS\pxwma.dll

NEXT:
Run CCleaner and Spybot S&D and have Spybot fix what it finds.
Note: Dont forget to update Spybot S&D by selecting "Search For Updates"

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

Alright did as i was told here is my new log.

 

Your HJT log is clean, however there is one small issue we need to address.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

This entry was added from Spybot S&D, this needs to be removed.

Other than the above, your HJT log is clean. Are you having any further problems?

 

Yea when adware reaches HKCU\Software it freezes. So thats probley the problem causing adware to freeze. How do i remove it, just use regedit and delete it?? or do i have to adjust something??

 

If possible attach the log from Ad-Aware. When it freezes during the scan, does it find anything before it freezes?

 

Yes it does find stuff before it freezes. Finds 21 stuff. I've looked for a log but i think think adware saves logs.

 

Its possible to get a log, first what version of Ad-Aware are you running?

 

Its Ad-Aware SE Personal Version 1.06

 

Reboot into Safe Mode and run the scan again. See if it will complete in safe mode.

Let me know!

 

Still freezes, same spot.

 

Download Spy Sweeper 4.0.3.363 and install it.

After you install make sure you get the updated spyware definitions. Then do a full sweep removing all infections. After you remove the infections with SpySweeper, reboot and run Ad Aware again.

 

Scaned, found 49things, but adware still keeps freezing.

 

Have you tried uninstalling, reboot and reinstalling?

 

Yup tried that too,

 

Are you doing a "Full System Scan" or "Perform smart system scan" ??

 

Both, and it still freezes

 

Reboot into Safe Mode, after windows has loaded open Ad Aware but dont start the scan yet. Now press the keys below:

CONTROL + SHIFT + ESC

This will open Task Manager, select explorer.exe, right click and END TASK on this process. You desktop will disappear, this is normal.

Now run a scan with Ad Aware and see if it still freezes.

After the scan is complete, press the same keys above. In task manager, select the Applications Tab. Click the button "New Task...". Type in explorer.exe.

Now reboot into normal mode and let me know the results.

 

Still does it.

 

Go into Control Panel, look in Add/Remove Programs and uninstall Ad Aware.

Now, download the following version of Ad-Aware.

Ad-Aware 6.0 Personal (Old Version)

Get the updates ref file but ignore the product update. Afterwards do another scan and see if the dang thing still freezes.

 

Still freezes but now it tells me exactly were it freezes.

SOFTWARE\Microsoft\Internet Explorer...

 

Before we continue, surf in to Windows Updates and install Service Pack 2. Afterwards post a fresh HJT log and we will see how things look.

 

Updated, but still having the same problem.

 

Something I notice in your HJT log that still remains, thats the entry below.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

This was added from Spybot S&D or Ad-Aware, this could be the cause of it freezing.

First, update your Ad-Aware back to the current version. Then remove the above restriction. Scan with HJT and fix it, then try another scan.

 

Nope still freezes.

 

Did you remove the restriction?

 

Yes, updated back to the new version of adware, removed the restriction and then scaned with adware.

 

-Please download Ewido Security Suite

- Install and get any updates!
- Run a full scan on Local Disk C:\
- Remove ALL found infections

 

Still freezes. I saved a log of the scan. Only had one problem, but i dont think thats the cause. Heres the log.

 

+ Infected files: 93
+ Removed files: 92

Thats more than ONE problem LOL!

How come you have all those _RESTORE files infected? Have you had system restore enabled this whole time?

 

Well i meant only one problem wasnt solved.

C:\Documents and settings\BerryOnline\Cookies\berryonline@network[1].txt -> Spyware.Tracking-Cookie -> Error during cleaning

System Restore was enabled, i just turned it off. Was i suppose to have it off????

 

This should have be done back in step # 2! Disabling System Restore is the FIRST step in Malware removal.

If you had read the READ ME step by step you would have known this.

 

O for real. My bad. i guess i missed that.

 

How long do you allow Ad-Aware to scan when it freezes, its not like a brief freeze is it?

 

no its gets to 45,080 objects and then just stops.

 

Is it still detecting infections after all of the scans?

 

up to that point it found nothing. no infections.

 

Run CCleaner and see if it still freezes. If it still freezes, then follow the steps below.

- Run Ad-Aware, at the top of the program in the right corner. Click the second to last button on the left, this will open the Ad-Aware Configuration Window.

- Click the Startup button

- Click "Perform Full System Scan"

After you complete the above, reboot and let Ad-Aware scan, let me know if it still freezes.

 

Did the CCleaner, but it still freezes.
Then when i try to Click on Perform Full System Scan, it wont let me. I cant click on anything under the start up section.

 

System restore is disabled. I did what you said but still no luck. Still freezes.

 

Did that and it worked, found no infections.