Adware/Malware/Virus?? eeeeeeeeeeek!!!!

BJ will not be around for awhile. I will try to pick up where he left off.

You should empty your Norton AntiVirus Quarantine folder and you should also empty your Norton Nprotect folder that is protecting the Recycle Bin. See the below which should help you to get it emptied:

Emptying the Norton Protected Recycle Bin

You never posted your PandaActiveScan log. Have you run it yet? If not, please run it and attach the log.

Did you install HijackThis properly yet (per step 7 of the READ ME)? If so, please attach a current HJT log.

 

I don't believe you posted them. And you still forgot to attach the BitDefender log.

And you still did not install HijackThis properly and your log is from safe mode. Please read step 7 in its entirety

Also you should not be running HijackThis at startup.

 

I hope you did not buy the below junk:

CyberDefender

Look in Add/Remove programs and uninstall this rogue. It is on the list of know rogue tools. See: http://www.spywarewarrior.com/rogue_anti-spyware.htm

 

Make sure you have install HijackThis properly BEFORE you continue with the below.

Empty your System Mechanic 6\Undo folder (unless there is stuff in there you need to save). You are collecting a load of bad stuff there.

Also empty your Norton NPROTECT folder.

Do you really want to run Spybot S&D everytime you boot up?
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck

Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'. On the page that opens, scroll down to Microsoft Windows Update Service (or if not found look for Windows Update Service) ... then right click the entry, select 'Properties' and press 'Stop Service'. When it shows that it is stopped, next please set the 'Start-up Type' to 'Disabled'. Press 'OK' until you get back to Windows.

Next, run HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

Microsoft Windows Update Service

If that does not work try entering the short name: Windows Update Service

Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Make sure viewing of hidden files is enabled (per the tutorial).

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CyberDefender AntiSpyware] "C:\Program Files\CyberDefender\AntiSpyware\shfn0.exe"
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Documents and Settings\Valued customer\Desktop\HijackThis.exe /startupscan
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - http://software-dl.real.com/08122d552680cd128005/netzip/RdxIE601.cab
O20 - Winlogon Notify: Setup - C:\WINNT\system32\h0l2la3o1d.dll (file missing)
O23 - Service: FireDaemon Service: binconf (binconf) - Unknown owner - (no file)
O23 - Service: Microsoft Windows Update Service (Windows Update Service) - Unknown owner - C:\WINNT\services.exe (file missing)

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\Program Files\CyberDefender <--- the whole folder
C:\PROGRAM FILES\COMMON FILES\VCClient <--- the whole folder
C:\WINNT\services.exe <--- only delete this one if found. Do not delete from anywhere else!!
C:\WINNT\SYSTEM32\MYDLL.dll
C:\WINNT\SYSTEM32\ustart.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Please complete the steps in my previous message (even if you must do them in normal boot mode) and attach the requested new HJT log.

 

Sorry you did not attach anything.

 

I did not ask for another Panda log! You already attach it. I said you did not attach the BitDefender log.

However we are not going any further until you PLEASE follow step 7 and install HijackThis as requested. You are still running it from exactly where we ask that it not be installed. I have asked you to do this multiple times. In message # 17 I even said:

But you continued without installing it properly anyway.

 

You are running HijackThis from your Desktop:
C:\Documents and Settings\Valued customer\Desktop\hijackthis\HijackThis.exe

It is not being run from C:\Program Files\HJT\HijackThis.exe which is the suggested folder. No folder within C:\Documents and Settings is acceptable and neither is any temp folder. That is what the directions specify. Delete the below file:

C:\Documents and Settings\Valued customer\Desktop\hijackthis\HijackThis.exe

Then perhaps you will stop running that one.

You can name the Bitdefender log anything you like. However BFU is an abbreviation normally associate with Brute Force Uninstaller. The log you attached was the bitdefender log.