All browsers crashing, under all circumstances

Discussion in 'Malware Help (A Specialist Will Reply)' started by clueless19, Jan 13, 2011.

  1. clueless19

    clueless19 Private E-2

    In early December, I started having CPU-usage problems, with Ad-Aware demanding 60% of the processing power and my system "hanging" with 99% usage. I uninstalled Ad-Aware, ran Spybot and McAfee virus scan, which found a Trojan in IE temp files. I cleaned, deleted all temp files. Around the same time - and I can't swear it was right after, but around the same time - firefox began hanging when communicating with certain text boxes, such as sending email through both gmail and google-apps gmail, posting on facebook, or logging into a secure server. IE does a similar thing after a few minutes. I tried installing Chrome, but it crashes as soon as it loads. The security settings in IE, which I rarely use, keep resetting themselves to allow active-x downloads, even though I keep trying to change those settings. This happens in firefox safe mode, with all extensions disabled, and even after uninstalling/reinstalling firefox and Flash (and even with Flash completely uninstalled). I'm wondering if I have a particularly sneaky trojan/malware, especially because of IE's security settings being re-set and uninstalling flash not helping - otherwise, I'd assume it was a software issue.
     

    Attached Files:

  2. clueless19

    clueless19 Private E-2

    When I try to run msconfig, I get an error message that it's an illegal operation on a registry key marked for deletion, which doesn't sound right to me. I also get a warning notice when I start Vista (32-bit) that Windows has blocked some startup programs, which I also don't recall setting.

    I'm having trouble attaching the MGlog file, so I'm going to post this and try again.
     
  3. clueless19

    clueless19 Private E-2

    Here is the MGlogs file. Thank you so much for any help or suggestions that you can offer me!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!



    Download TDSSKiller from Kaspersky to your directly onto your Desktop
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
    • If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  5. clueless19

    clueless19 Private E-2

    Thank you for the suggestion. Here's the log: it found two suspicious items and deleted them. (I ran it twice, but could only find one log; hope this is the second one.) So far, some of the problems seem to be better. I was able to use gmail without FF hanging.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    TDSSkiller removed the only problem seen in any of your logs so you should be okay now as far as malware is concerned. The C:\Windows\system32\Drivers\sptd.sys driver also fixed by TDSSkiller was actually for your disk emulation software (Daemon Tools ) which may need to be reinstalled to get it to work again.


    Are you currently having any malware problems?
     
  7. clueless19

    clueless19 Private E-2

    Thanks. Just curiously, what was the problem? I haven't tried to reinstall Daemon Tools, although I will at some point. (I have a netbook without an optical drive and I use the emulator to install purchased software on it.

    I am still having problems - IE isn't working at all; it hangs ("Not Responding") as soon as it opens now, which is a little worse than it was before, when I could get into gmail before it would hang. The ActiveX security settings on IE are no longer changing themselves, however. Firefox is working, although a bit slowly, and I've had a few "Not Responding" incidents, more than before the problem started but MUCH less than before your help.

    I apologize for not responding earlier - I unexpectedly received a litter of puppy mill rescue puppies to foster last Friday and someone starts to cry every time I sit down at my computer!
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    A TDSS infection as shown by TDSSkiller.

    This may or may not be due to malware. I suggest that you connect to Microsoft Update and download and install the current version of IE8 which is more secure. See if that helps.
     

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