All files in My Documents folder have gone...

trushar100 · Oct 24, 2012

Please note - I have completed all info requested in 'First Read Me'...

yesterday morning I went into my documents folder and found that all my files have gone.

I don't know if this is due to a virus, but I think this may be a good place to check.

All my files were available before yesterday. I opened several back then so know the fles were there. The night before I did install a new program - MobiOne from Genuitec. I paid for this and got the download from their website. Please note over the last couple weeks, I have had an issue with installing the program and their support recommended that I allow Norton to ignore the security threat that Norton came up with when downloading the program - the threat stated the the program was new, so has a 'red' alert. I bypassed this and downloaded.

In addition, I placed the file in C:// instead of C://TRUSHAR!!/Documents/ (as it wouldn't work otherwise.

I hope this is all incidental to the files going missing.

I have just performed a Norton Full scan (I have only Norton Internet Security as my av) and there is no threat detected.

Just now, I allowed Window to show me hidden files via, explorer, organize, folder and search options. This did nothing, the files remain hidden.

I tried system restore twice - to one 3 days ago and the, the other to one month ago. Again, this had no effect so I undid the system restore so the laptop is back to it's original state.

I hope someone can help me recover my documents file - thank you.

Also, it may be interesting to know that 2 days ago, I noticed that some of my extensions in my Chrome browser disappeared. I only use Chrome. Under tool, extensions, I had a RSS feed and a font identifier. The have both gone.

Would this be related? I hope this problem is not going to remove all my data bit by bit and slowly from my laptop... (I still have all files in Music and Pictures).

All logs attached below.

TimW · Oct 25, 2012

Have Hitman fix everything it found. Other than that, I am not seeing any malware in your logs. You may wish to post in the software forum for further assistance.

trushar100 · Oct 26, 2012

Ok Tim, will do...

Cleaning now and will post in the software forum...

TimW · Oct 26, 2012

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.

Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
related to MGtools and some other items from our cleaning procedures.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0

trushar100 · Oct 30, 2012

All done Tim - apart from Hijack this. I couldn't see it in the add/remove program files...

TimW · Oct 30, 2012

Not to worry.

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All files in My Documents folder have gone...

trushar100 Private E-2

Attached Files:

RKreport[1].txt

mbam-log-2012-10-24 (22-49-41).txt

mbam-log-2012-10-24 (22-42-57).txt

HitmanPro_20121025_0736.log

MGlogs.zip

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

trushar100 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

trushar100 Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member