** alq.exe / hotelmogul.exe **

Welcome to Major Geeks!

We need the requested logs from SUPERAntiSpyware and Malwarebytes. Also we need you to put your PC into normal startup mode using MSconfig as requested in step 4 of the READ & RUN ME. Then reboot. Then DO NOT kill or disable any processes even if you think they are malware. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new MGlogs.zip file and the logs from SAS & MBAM whether they found anything or not as requested.

By the way, what is the below that you have trapped in MSconfig

Not considered malware.

What are all of the below? Are they all related to this game being installed?

Code:

2009-10-25 16:28 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2009-10-25 13:43 -------- d-----w- c:\documents and settings\Home\Application Data\CasualForge
2009-10-25 13:43 -------- d-----w- c:\documents and settings\All Users\Application Data\CasualForge
2009-10-25 13:42 -------- d-----w- c:\windows\Your Product
2009-10-25 13:42 -------- d-----w- c:\program files\Hotel Mogul
2009-10-25 13:05 -------- d-----w- c:\documents and settings\All Users\Application Data\FarmFrenzyPizzaParty
2009-10-15 14:17 -------- d-----w- c:\documents and settings\Home\Local Settings\Application Data\cYo
2009-10-15 14:17 -------- d-----w- c:\documents and settings\Home\Application Data\cYo
2009-10-15 14:17 -------- d-----w- c:\program files\ComicRack
2009-09-30 17:26 4792764 ----a-w- C:\British TV.exe

What's an "alq"?

Sometimes it sits in the processes. Sometimes it appears in common files (alq written with white box/blue border icon).

Also not malware. It is a tool used in building installation packages.

 

As stated in the READ & RUN ME and my last message, we still want to see the logs. It is how we verify that people are using the correct updated versions of the programs.

The times of creation are extremely close to Hotel Mogul and 'your product' so they are probably related.

Possibly but it is not malware.

There was no such file showing in your logs. Are you sure you were not looking at alg.exe which is part of Windows.

You do have some minor cleanup to do. I will include forceful removal of Hotel Mogul since I do have a fix to give you for other reasons anyway.

First let me remind you that you should not be using MSconfig to control startups like you are doing. See step 4 of the READ & RUN ME again.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O9 - Extra button: (no name) - {09E90109-A9AA-4980-BCEF-76F8D924E902} - (no file)
O9 - Extra button: (no name) - {09E90109-A9AA-4980-BCEF-76F8D924E902} - (no file) (HKCU)
O23 - Service: JA - Unknown owner - C:\DOCUME~1\Home\LOCALS~1\Temp\JA.exe (file missing)
O23 - Service: PWNZMGJSEESNZWW - Unknown owner - C:\DOCUME~1\Home\LOCALS~1\Temp\PWNZMGJSEESNZWW.exe (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!