An invisible virus

mehndeke · Jan 28, 2007

I've had a virus on my computer for a few days now an am getting more than frustrated with it. I have tried McAfee, Norton, Avant, Stop-sign, and Bit Defender to find it. Each one, when run by itself, finds nothing. But when I run Bit Defender with McAfee running in the background, McAfee pops up with a "new poly win32" virus that cannot be cleaned, deleted, or quarantined. In addition, there is no folder at that location unless McAfee finds it under those conditions. There is something there, a lot of things are now write protected that were not write protected, Ventrillo no longer remembers its password, etc. The Hijackthis that I ran popped up a file in my win32 folder that it identified as a ctfmon32.exe. This file is undelltable as well. So I'm more than a little frustrated at this point. Has anyone any help to offer?

chaslang · Jan 28, 2007

Welcome to Majorgeeks!

The first thing you must stop doing is downloading multiple antivirus applications.
The second thing you must do right now, is UNINSTALL all but one antivirus program. Keep only the one you prefer.

mehndeke said: ↑

The Hijackthis that I ran popped up a file in my win32 folder that it identified as a ctfmon32.exe. This file is undelltable as well.
Click to expand...

HijackThis does not identify malware. It is not a malware scanner. In addition ctfmon32.exe is a valid file.

You need to tell us EXACTLY what your malware problem is. You did not decribe the problem at all. And if it is invisible, how do you know you have it? Do you have a log that shows something being detected?

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.

Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Make sure you check version numbers and get all updates.

Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis
Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

CounterSpy

AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy

Bitdefender - from step 6

Panda Scan - from step 6

runkeys.txt - the log from GetRunKey.bat

newfiles.txt - the log from ShowNew.bat

HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

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An invisible virus

mehndeke Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member